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  • Posted: Jun 10, 2020
    Deadline: Not specified
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    MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Digital and Online Sales Specialist

    Job Details

    • Strategy Execution
      • Create and maintain leads and target lists for potential new customers over the phone
      • Identify Sales blitz opportunities
      • Deliver the Sales targets via calls as defined in budget for the FY.
    • Operational Delivery
    • Own and drive individual product sales targets
    • Identify business opportunities
    • Prospect leads and initiate contact with the leads
    • Ensure adequate follow up to generate business opportunities.
    • Provide continuous reporting on leads closed / sales achieved
    • Responsible for assigned queues and performance and developing plans to improve performance.
    • Supporting and leading continuous improvement projects and activity.
    • Identification of call trends, issues and improvement opportunities and appropriate planning/resolution or communication.
    • Regular feedback to Management regarding, Competition, Success with promotions/offers, and Product quality complaints/feedback from calls made.

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    Head of Regions and Distribution

    Job Details

    • Sales Execution and Operational delivery
    • Execute MultiChoice Kenya sales strategy ensuring that business plan targets are met by generating customer and commercial sales
    • Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers
    • Execute the sales strategy & drive the performance of Multichoice Brands in the market.
    • In liaison with the Head of Sales, develop and execute innovative market development opportunities
    • Providing the Head of Sales with on the ground insights across all aspects of the business
    • Lead and drive consistent market execution strategies & initiatives enabling excellence in sales
    • operations (Right Execution Daily-RED) across the regions
    • Execute strategies to drive business growth and leading projects
    • Regional Director
    • Managing Director
    • Head of Regions & Distribution
    • Regional Heads
    • Ensure timely execution of strategic & operational objectives
    • Drive and champion all digital transformation strategies & initiatives in the regions
    • Execute the commercial ‘go to market’ channel structure across the regions and identify new commercial opportunities
    • Act as the conduit between the commercial functions and Regional Heads
    • Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the regions
    • Provide formal input into business process and areas to address operations
    • Assist the market on business casing
    • Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use
    • Identify customer friction points and create plans to mitigate with customer experience teams
    • Research to ensure the regions are getting regular consumer feedback to inform decisions.
    • Ensure all Operational queries/ issues raised get resolved
      • In liaison with the Marketing and Brand Communications team, implement and execute strategic marketing plans for the all regions whilst managing and coordinating marketing and creative staff within the regions
      • Provide retention and CVM assistance & roadmap for the regions as per set KPIs
      • Drive in-market CVM activities within the regions, maximizing value extraction from the active base through effective upselling, prevention and winback.
      • Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales
      • In liaison with the Field Services Manager, provide support to installers by channelling technical issues to the relevant teams for quick resolutions and improve customer experience Stakeholder Management
      • Play a leadership role in Public Relations initiatives in the regions including CSR activities
      • Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
    • People Management
      • Lead the team in creating and sustaining a work environment driven by an enabling coaching culture
      • Build and develop high performing teams and drive superior performance standards
      • Manage team members to ensure effective delivery of business unit objectives
      • Develop a high performing team by embedding formal performance development and informal coaching
      • Encourage frequent knowledge sharing between team members
      • Determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed
      • Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
      • Manage leave for team members and create leave plan to ensure adequate coverage
      • When required, initiate disciplinary processes for team members calling on support from HR.
      • Resolve grievances raised by team members and escalate only if required
      • Address poor performance of any team member through the formal Performance
      • Improvement program and ensure that continued poor performance is appropriately dealt with
      • Motivate team members and ensure that their efforts are recognized
      • Ensure effective communication on key focus areas and developments
    • Governance & Reporting
      • Ensuring the employees and commercial teams have the right analytics to perform the most relevant actions
      • Implementing core governance structures in order to facilitate better reporting, execute pricing decisions, avoiding arbitrage etc.
      • Ensure timely effective compliance of annual budget plans
      • Identify process improvement areas & ensure implementation
      • Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports
      • Hold quarterly business reviews
    • Manage Operation reviews
      • Review Operations reports and provide feedback & follow up on issues noted
      • Provide formal input into business process and area to address operations

    Method of Application

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