Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 10, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company

    Digital and Online Sales Specialist

    Job Details

    • Strategy Execution
      • Create and maintain leads and target lists for potential new customers over the phone
      • Identify Sales blitz opportunities
      • Deliver the Sales targets via calls as defined in budget for the FY.
    • Operational Delivery
    • Own and drive individual product sales targets
    • Identify business opportunities
    • Prospect leads and initiate contact with the leads
    • Ensure adequate follow up to generate business opportunities.
    • Provide continuous reporting on leads closed / sales achieved
    • Responsible for assigned queues and performance and developing plans to improve performance.
    • Supporting and leading continuous improvement projects and activity.
    • Identification of call trends, issues and improvement opportunities and appropriate planning/resolution or communication.
    • Regular feedback to Management regarding, Competition, Success with promotions/offers, and Product quality complaints/feedback from calls made.

    go to method of application »

    Head of Regions and Distribution

    Job Details

    • Sales Execution and Operational delivery
    • Execute MultiChoice Kenya sales strategy ensuring that business plan targets are met by generating customer and commercial sales
    • Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers
    • Execute the sales strategy & drive the performance of Multichoice Brands in the market.
    • In liaison with the Head of Sales, develop and execute innovative market development opportunities
    • Providing the Head of Sales with on the ground insights across all aspects of the business
    • Lead and drive consistent market execution strategies & initiatives enabling excellence in sales
    • operations (Right Execution Daily-RED) across the regions
    • Execute strategies to drive business growth and leading projects
    • Regional Director
    • Managing Director
    • Head of Regions & Distribution
    • Regional Heads
    • Ensure timely execution of strategic & operational objectives
    • Drive and champion all digital transformation strategies & initiatives in the regions
    • Execute the commercial ‘go to market’ channel structure across the regions and identify new commercial opportunities
    • Act as the conduit between the commercial functions and Regional Heads
    • Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the regions
    • Provide formal input into business process and areas to address operations
    • Assist the market on business casing
    • Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use
    • Identify customer friction points and create plans to mitigate with customer experience teams
    • Research to ensure the regions are getting regular consumer feedback to inform decisions.
    • Ensure all Operational queries/ issues raised get resolved
      • In liaison with the Marketing and Brand Communications team, implement and execute strategic marketing plans for the all regions whilst managing and coordinating marketing and creative staff within the regions
      • Provide retention and CVM assistance & roadmap for the regions as per set KPIs
      • Drive in-market CVM activities within the regions, maximizing value extraction from the active base through effective upselling, prevention and winback.
      • Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales
      • In liaison with the Field Services Manager, provide support to installers by channelling technical issues to the relevant teams for quick resolutions and improve customer experience Stakeholder Management
      • Play a leadership role in Public Relations initiatives in the regions including CSR activities
      • Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
    • People Management
      • Lead the team in creating and sustaining a work environment driven by an enabling coaching culture
      • Build and develop high performing teams and drive superior performance standards
      • Manage team members to ensure effective delivery of business unit objectives
      • Develop a high performing team by embedding formal performance development and informal coaching
      • Encourage frequent knowledge sharing between team members
      • Determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed
      • Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
      • Manage leave for team members and create leave plan to ensure adequate coverage
      • When required, initiate disciplinary processes for team members calling on support from HR.
      • Resolve grievances raised by team members and escalate only if required
      • Address poor performance of any team member through the formal Performance
      • Improvement program and ensure that continued poor performance is appropriately dealt with
      • Motivate team members and ensure that their efforts are recognized
      • Ensure effective communication on key focus areas and developments
    • Governance & Reporting
      • Ensuring the employees and commercial teams have the right analytics to perform the most relevant actions
      • Implementing core governance structures in order to facilitate better reporting, execute pricing decisions, avoiding arbitrage etc.
      • Ensure timely effective compliance of annual budget plans
      • Identify process improvement areas & ensure implementation
      • Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports
      • Hold quarterly business reviews
    • Manage Operation reviews
      • Review Operations reports and provide feedback & follow up on issues noted
      • Provide formal input into business process and area to address operations

    Method of Application

    Use the link(s) below to apply on company website.

     

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail