MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
Read more about this company
Execute MultiChoice Kenya sales strategy ensuring that business plan targets are met by generating customer and commercial sales
Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers
Execute the sales strategy & drive the performance of Multichoice Brands in the market.
In liaison with the Head of Sales, develop and execute innovative market development opportunities
Providing the Head of Sales with on the ground insights across all aspects of the business
Lead and drive consistent market execution strategies & initiatives enabling excellence in sales
operations (Right Execution Daily-RED) across the regions
Execute strategies to drive business growth and leading projects
Head of Regions & Distribution
Ensure timely execution of strategic & operational objectives
Drive and champion all digital transformation strategies & initiatives in the regions
Execute the commercial ‘go to market’ channel structure across the regions and identify new commercial opportunities
Act as the conduit between the commercial functions and Regional Heads
Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the regions
Provide formal input into business process and areas to address operations
Assist the market on business casing
Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use
Identify customer friction points and create plans to mitigate with customer experience teams
Research to ensure the regions are getting regular consumer feedback to inform decisions.
Ensure all Operational queries/ issues raised get resolved
In liaison with the Marketing and Brand Communications team, implement and execute strategic marketing plans for the all regions whilst managing and coordinating marketing and creative staff within the regions
Provide retention and CVM assistance & roadmap for the regions as per set KPIs
Drive in-market CVM activities within the regions, maximizing value extraction from the active base through effective upselling, prevention and winback.
Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales
In liaison with the Field Services Manager, provide support to installers by channelling technical issues to the relevant teams for quick resolutions and improve customer experience Stakeholder Management
Play a leadership role in Public Relations initiatives in the regions including CSR activities
Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
Lead the team in creating and sustaining a work environment driven by an enabling coaching culture
Build and develop high performing teams and drive superior performance standards
Manage team members to ensure effective delivery of business unit objectives
Develop a high performing team by embedding formal performance development and informal coaching
Encourage frequent knowledge sharing between team members
Determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
Manage leave for team members and create leave plan to ensure adequate coverage
When required, initiate disciplinary processes for team members calling on support from HR.
Resolve grievances raised by team members and escalate only if required
Address poor performance of any team member through the formal Performance
Improvement program and ensure that continued poor performance is appropriately dealt with
Motivate team members and ensure that their efforts are recognized
Ensure effective communication on key focus areas and developments
Governance & Reporting
Ensuring the employees and commercial teams have the right analytics to perform the most relevant actions
Implementing core governance structures in order to facilitate better reporting, execute pricing decisions, avoiding arbitrage etc.
Ensure timely effective compliance of annual budget plans
Identify process improvement areas & ensure implementation