Career Opportunities at Old Mutual Kenya

Job Description

The incumbent will be responsible for identifying, developing and sourcing new Unit Trusts clients through personal and client referrals, Old Mutual ecosystem and foster greater collaboration within the group to ensure business goals are met and will be responsible for achieving results through efforts of others and their self over periods of up to 1 year.

KEY TASKS AND RESPONSIBILITIES

• To create long term relationships with the portfolio of assigned clients. The Sales Agent serves to understand the client’s demands, plan how to meet these demands, and generate sales and revenue for the company as a result.
• To achieve set sales objectives through new and existing clients by meeting set targets.
• To substantially grow assets under management and revenue by ensuring the Investment Group Unit Trust client base is retained, client expectations are exceeded, and inflows sustained.
• Rebuild and cement relationships with the zero balance clients for them to reactivate dormant accounts and invest regularly.
• Provide value added services to existing and prospective clients such as financial education training.
• Working with the head of Business development to formulate and implement strategies to push distribution and growth of the product. E.g., University, activations.
• Creation of prospective segments through which OMIG can partner will to extract maximum value from the Unit Trust products. These segments include and are not limited to Church segment, Education segment, Sacco Segment, and the Diaspora.
• Create lasting relationships with the respective segment stakeholders to achieve long-term mutual beneficial relationships.
• Champion, influence and facilitate the business partners to refer and cross-offer business opportunities for Old Mutual Investment Group growth.
• Undertake query resolution related to client portfolio and act as the escalation point for serious issues related to client complaints.
• Individually accountable for self and other's time, tasks and output quality
• Maintain an awareness of new trends and developments in marketing and company products by provision of ongoing group and individual training for staff regarding presentation skills, product knowledge and best practices and procedures.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Generate innovative ideas to increase web traffic; stay abreast of relevant and ground-breaking technologies.
• Collaborate with internal client service and sales teams to use digital platform.

SKILLS AND COMPETENCIES

• Ability to deliver results when objectives are set
• Excellent relationship management skills
• High level of initiative and self-motivation
• Strong working knowledge of MS Office suite of programs
• Task and time management proficiency
• Ability to work independently while demonstrating excellent team working skills
• Good communications skills
• Resilience to cope with pressure of working in a fast paced, dynamic and rapidly changing customer expectations environment

KNOWLEDGE & EXPERIENCE

• Technical Knowledge
• 3 years’ experience in marketing financial services or marketing in the business

QUALIFICATIONS

• Relevant degree in Business related field
• Experience in Unit Trusts sales will be an added advantage.

Closing Date: 17 March 2023

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Job Description

The main aim and purpose of the role is to ensure that there is delivery on daily production through taking personal responsibility for delivery as well as collaborating effectively with other team members. Production should be within service and delivery standards set by the standardised processes. This role also responds to administrative queries per the set timelines. This role is responsible for building and maintaining relationships with other departments that its dependent on.

KEY TASKS AND RESPONSIBILITIES

 Operational Efficiency

• Manage own time, tasks, and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
• Follows standardised processes, provides administrative support, delivers on daily production standards, and adheres to service and quality standards in order to deliver on the team roles.
• Quality assurance and Processing of all Policy alterations/ amendments, Static Data Updates, Premium refunds/ holidays/analysis, Policy cancellations, Broker Updates, Tax certificates, Inter Company Transfer, Other Transfers, Debit Orders & Stop Orders.
• New Business quality assurance on on-boarding clients explaining to them features, terms and conditions to avoid mis selling.
• Provide feedback to the systems vendor on any challenges as pertains to running of the day-to-day activities.
• Provide prompt, efficient and factually correct information to customers on queries raised through emails, letters, and phone calls pertaining to policy values, premium position and investigations, new business, distribution branch support, complaints, claims etc.
• Responding to email queries & following up with internal stakeholders to ensure resolution of complex queries.
• Performing other functions as requested and providing operational assistance to the team leader.
• Managing the relationship with the sales agents/managers and other departments
• Implement and adhere to internal processes.
• Collaborating with others to achieve personal and team objectives.
• Take up and deliver on any other activities/projects that may be delegated by management.

Risk Management, internal governance and compliance

• Escalate risks/control breaks to management when identified.  Assist in management of those risk/control breaks
• Assist in audit management process as required by manager
• Compliance to all regulatory requirements and internal policies

 Financial Management

• Assist in managing team resources and expense

 SKILLS AND COMPETENCIES

• Excellent communication skills (written & oral)
• Computer literacy is essential.
• Good interpersonal skills
• Customer Service skills
• Good assessment, strong analytical and problem-solving skills
• Proven planning, co-ordination and time management skills
• Attention to detail

 KNOWLEDGE & EXPERIENCE

• At least 2 years’ relevant experience
• Knowledge of financial service operations
• Technical Knowledge – product, process and AML compliance requirements knowledge.
• Product and process knowledge

 QUALIFICATIONS

• Business related Degree, knowledge of financial service operations,
• Must have at least 2 years

Closing Date: 18 March 2023