Careers at Jubilee Insurance

Job Ref. No: JHIL111

Role Purpose

The job holder will play a crucial role in reviewing existing products and developing new products and contribute towards using tech to develop new health and care solutions. The role will focus on emerging opportunities within the fintech and Insurtech space and embedding of healthcare solutions through strategic partnerships and inclusive healthcare insurance.

Main Responsibilities

 Innovation

• Apply critical thinking to explore gaps and opportunities to scale up the offering of Health and Care insurance solutions. II. Identify market trends and opportunities for new product development or redesign of existing products.
• Provide insights that support decisions on strategic product reviews and steer experience excellence in product design.

Product Design and Management

• Develop product features and delivery milestones to be achieved at each face of the product rollout.
• Achieve costs savings to the business by analyzing demand emanating from product and service experiences and implementing initiatives that result in operational efficiencies.
• Develop pricing strategies and methodologies for new products by considering factors such as competitiveness and customer value proposition.
• Work with the technical delivery team to ensure that system integration tests (SITs), User Acceptance Tests (UATs) and Deployment Regression Tests are performed satisfactorily to inform the product and service launch decisions.
• Monitor the experience of products rolled out in the market and recommend corrective measures in collaboration with relevant Business Units and stakeholders.
• Provide technical assistance in the development of customer journeys, process flows, and specifications of integration touchpoints required.
• Review the Business Requirement Documentation (BRDs) and Process Maps for each product to ensure completeness.

Stakeholder Collaboration and Communication:

• Work closely with internal and external stakeholders.
• Communicate complex actuarial concepts to all stakeholders using simple terms.
• Collaborate with marketing and sales teams to develop marketing materials, sales tools, and training programs to promote new products and educate stakeholders.

Strategy and Evaluations

• Develop proposals for consideration by the business and strategic partners on arears of collaboration for health and care solutions.
• Stay abreast with local regulations, progression of the Social Health Insurance Fund and emerging trends in healthcare.

Key Competencies

• Product conceptualization and design
• Data Analysis
• Product Management
• Experienced in Design Thinking Methodology and Agile Project Management
• Innovation mindset
• Critical & strategic thinking
• Decision Making and solution driven.
• Business Acumen
• Stakeholder Management
• Commercial Awareness
• Effective communication skills

Qualifications

• Bachelor's degree in an Actuarial Science or a related field
• A certificate in product design and management will be an added advantage.

Relevant Experience

• Minimum of 4 years of relevant working experience.

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Job Ref. No: JHIL112

Role Purpose

The job holder will play a crucial role in pricing of risks associated with existing and new products. Leveraging technology, they will automate the pricing procedures, thereby enhancing operational efficiency and ultimately improving service delivery. They will work closely with other departments such as data analytics, products & strategy, marketing, business development and finance in achieving the overall strategy of the business.

Main Responsibilities

Pricing, Innovation

• Analyze historical data, market trends and other considerable factors to determine appropriate rating factors and premiums to be charged on various policies and products.
• Evaluate the financial impact of various health insurance products by analyzing data related to claims, policyholders, and healthcare trends.
• Investigate and provide insights on key drivers affecting pricing of health and care products.
• Analyze existing internal pricing models and provide suggestions on how they can be improved.

Actuarial Modelling and Data:

• Develop and maintain actuarial models used in premium rating.
• Analyze actuarial data including policy holder information, claims data, financial data to ensure data integrity and accuracy in actuarial models & calculations.
• Perform sensitivity analysis and scenario testing to assess the implication of pricing on the business performance.
• Use statistical and mathematical techniques to forecast trends in healthcare costs, morbidity incidence rates and benefit utilization rates.

Stakeholder Collaboration and Communication:

• Work closely with internal and external stakeholders.
• Communicate complex actuarial concepts to all stakeholders using simple terms.

System Calibration and IFRS 17

• Develop premium rating models, considering IFRS 17 reporting requirements in the premium rating. II. Ensure premium rating is calibrated correctly in the system and perform UATs.

Key Competencies

• Core Actuarial Principles
• Data Analysis
• Actuarial Modelling and forecasting
• Critical thinking, Decision Making
• Business Acumen and commercial awareness
• Stakeholder Management

Qualifications

• Bachelor's degree in an Actuarial Science or a related field
• A minimum of four professional actuarial qualifications, each requiring successful completion of at least four rigorous examination papers.

Relevant Experience

• Minimum of 4 years of relevant working experience.

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Job Ref. No: JHIL113

Role Purpose

The job holder will play a crucial role in driving rapid medical business growth in line with the business targets/goals, seamless client, product servicing while providing operational excellence and cultivating and expanding client and Intermediary relationships.

Main Responsibilities Operational

• Drive revenue growth of business against set targets by offering the full range of Jubilee Health insurance solutions to clients.
• Nurture excellent relations with intermediaries and other distribution channels through regular contact to facilitate a steady inflow of business and cost-effective client management.
• Manage tender business by ensuring timely submission, key requirements included, and tender premiums done.
• Facilitate timely preparation of new business quotations and presentations, and closely follow up to convert them into business.
• Coordinating product presentations to members of staff, exhibition projects & wellness activities.
• Conduct market research and consistently monitor and provide Insurance market intelligence and identify potential for both business acquisition and strategic planning.
• Conceptualize new initiatives for increasing sales and top-of-mind recall amongst potential clients.
• Identify marketing opportunities by studying client's requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Creating a database on prospective clients and maintaining constant contact with them while identifying key stakeholders and decision-makers.
• Generate weekly/ monthly/ quarterly / annual business reports in accordance with agreed key performance indicators.
• Sustain rapport with key accounts by making periodic visits, exploring specific needs, and anticipating new opportunities.
• Ensuring intermediary and client complaints are addressed and resolved in a timely manner.
• Striving to keep loss ratios at acceptable levels and suggesting measures that will allow the company to run medical schemes profitably.
• Ensure seamless onboarding process of new schemes into JHIL portfolio by liaising with relevant departments and service providers.
• Taking part in other company related projects to gain all round knowledge and continuous learning opportunities.
• Build and maintain cohesive relations with team members, product specialists, departments, and colleagues of Jubilee Health Insurance.
• Ensure all work carried out is conducted in accordance with the company values, compliance, and regulatory policies.
• Ensure quality standards set are adequately followed within the area of operations under your profile.

Key Competencies

• Ability to build and maintain strong relationships with clients, brokers, and other stakeholders to foster trust, loyalty, and repeat business.
• Comprehensive understanding of health insurance products, including coverage options, benefits, pricing, and underwriting criteria, to effectively communicate value propositions to clients.
• Strong negotiation skills to secure favorable terms and contracts with clients, brokers, and business partners, while maximizing profitability and mitigating risks.
• Proactive problem-solving skills to address client needs, overcome objections, and resolve challenges related to sales, marketing, and customer service.
• Effective communication skills to articulate complex insurance concepts in a clear and compelling manner to diverse audiences, including clients, colleagues, and senior management.
• Collaborating with cross-functional teams, including marketing, underwriting, claims, and customer service, to coordinate efforts and deliver integrated solutions to clients.

Qualifications

• Bachelor’s degree in business or insurance related course
• Professional Insurance certification such as CII or IIK is an added advantage.
• Proven track record of achieving and exceeding set sales targets
• Candidate should have experience working in sales within the Coast region.

Relevant Experience

• Minimum of 3-5 years of working experience in Business development preferably within the Coast Region.

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Job Ref. No: JHIL114

Role Purpose

The job holder will play a crucial role in developing and implementing of marketing strategies to attract and retain customers, ultimately driving revenue growth and market share within the health insurance sector.

Main Responsibilities

• Develop concise creative briefs for all advertising and public-facing communications, encompassing print, digital, and video assets.
• Conceptualize and execute multichannel campaigns across the prospect and customer lifecycle, ensuring unified messaging across all channels.
• Manage content updates for customer and internal touchpoints, establish budget guidelines, participate in events, document business processes, and provide sales support.
• Gather customer and market insights to inform outreach strategies, aiming to increase customer conversions.
• Evaluate the effectiveness and impact of current marketing initiatives through tracking and analysis, optimizing strategies accordingly.
• Present ideas and final deliverables to internal and external teams. Communicate with senior leaders about marketing programs, strategies, and budgets.
• Successfully execute digital media marketing campaigns to elevate top-of-mind awareness and market share for Jubilee Health Insurance.
• Regularly update product information and value additions on the company website for enhanced customer engagement and user experience.
• Develop and maintain an up-to-date weekly content calendar for digital media platforms. Provide creative briefs to the design team for campaign materials.
• Create and distribute monthly newsletters through digital channels to keep stakeholders informed and engaged.
• Engage in industry-related Corporate Social Responsibility (CSR) initiatives and activities, promoting them through digital media channels to showcase the company's commitment to social responsibility.
• Review critical documentation and communication materials, ensuring compliance with internal and external regulatory frameworks and industry standards for digital media communications.
• Coordinate the internal and external launch of unique products/services using digital media platforms, ensuring a seamless and impactful introduction to the market.

Key Competencies

• Proven success in developing marketing plans and campaigns.
• Excellent written and verbal communication skills.
• Strong project management, multitasking, and decision-making skills.
• Metrics-driven marketing mind with an eye for creativity.
• Experience with marketing automation and CRM tools.
• Digital Marketing Knowledge and experience.

Qualifications

• Bachelor’s degree (or equivalent) in marketing, business, or a related field.
• Expertise in digital marketing.
• Proven success in designing interactive applications and networking platforms.
• Marketing-related qualifications are an added advantage.
• Proven experience in developing and implementing marketing strategies, executing successful campaigns, and managing events.

Relevant Experience

• Minimum of 3 years of experience in a similar role.

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Job Ref. No: JHIL115

Role Purpose

The job holder will be accountable for retention of existing business, replacement of lost business, new business, profitability, all to the targets set by maintaining and growing the relationship with the clients and intermediaries through the provision of excellent Customer Experience.

Main Responsibilities

• Contribute to the growth of the portfolio (topline) to the set annual targets through: -
  • Renewal and organic growth of overall portfolio
  • Replacement of lost existing business
  • New business is brought in directly or through intermediaries supported.
• Work to meet margins on various parameters as set annual by: -
  • Ensure net claims ratio set is not exceeded.
  • Cost controls are put in place for adverse performance schemes.
  • Proactively manage and reduce costs relating to your role and within the team.
  • Support on undertakings and premium collection.
  • Monitoring and evaluating service and compliance parameters.
• Ensure that an unexpected, impressive level of customer service is provided to meet and exceed all expectations through: -
  • Monitoring the comprehensive annual customer touch point and ensuring records are maintained to support the same.
  • All issues are recorded on the CRM and dealt with promptly and proactively. Continuous innovation to meet and exceed customer’s needs.
  • Work with in-house teams/managers to ensure that support is provided in delivering within TAT’s set/SLAs in place as the minimum standard but strive to deliver beyond expectations.
  • Product and process training to clients/intermediaries as may be required.
• Adhere to all the processes, procedures and controls set within the department on various parameters relating to your role and deliverables.
• Demonstrate Teamwork/spirit and continued personal development: -
  • Back up sector team members as allocated and share skills/knowledge and experience.
  • Participate and contribute to non-core responsibilities to gain all round knowledge of JHL.
  • Attending training, seminars, works as directed by Management.

Key Competencies

• Health Benefits Plan & Portfolio Management
• Sales and Customer Service
• Strong IT Skills and database administration
• Presentation and public speaking skills
• High level of professionalism

Qualifications

• A bachelor’s degree in a Business-related course
• ACII or AIIK insurance qualification
• Professional Training qualification will be an added advantage.
• Proficient in the use of Microsoft Office Suite and packages

Relevant Experience

• At least 5 years of experience within the insurance industry.