Careers at M-KOPA Solar

Are you prepared to embark on an extraordinary journey with M-KOPA Mobility?

• In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You'll need to ensure that all chargers are functioning correctly and providing reliable service to our customers.
• Additionally, you will oversee the M-KOPA Mobility Shop. This involves ensuring that every customer is served well, delivering an experience that meets our high standards. Part of this duty includes maintaining the cleanliness of both the charging station and the Mobility Shop and adhering to M-KOPA's Environmental, Health, and Safety standards to keep these spaces neat and safe for everyone.
• Customer service is at the heart of this role. You will log and resolve all customer issues and assist with any inquiries they may have. Representing the M-KOPA brand also means ensuring all marketing materials are prominently displayed and that you present yourself professionally as the face of our company.
• Another critical aspect of your job will be onboarding new customers who acquire our motorbikes. This includes training them, providing customer education, issuing insurance, testing the bikes at the shops, and handling the handover of the bikes.
• Your workday will start by opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m. and continue until 5:30 p.m., Monday through Saturday. You will be based at our station in Jogoo Road or Thika. Through these efforts, you will drive progress and ensure our customers receive the best service possible.

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Overview

Are you prepared to embark on an extraordinary journey with M-KOPA?

We’re looking for a Field Marketing Officer to execute dynamic sales strategies and promote our innovative electric motorbikes. This role will immerse you in hands-on fieldwork, driving growth by engaging directly with customers and communities.

Your day-to-day will include:

• Sales Execution and Lead Generation: You’ll actively identify and qualify leads through field visits, community meetings, partner networks, and customer referrals. Building relationships and understanding customer needs will be key to guiding potential buyers through the sales funnel, ensuring a high conversion rate.
• Product Demonstrations and Community Engagement: Through product demos and field engagement, you will not only answer customer inquiries but also educate them on the unique benefits of our electric motorbikes, tailored to their specific needs.
• Supporting Marketing Initiatives: From distributing promotional materials to organizing local events and trade shows, you’ll be at the forefront of marketing campaigns. Your insights will feed back to the marketing team, helping shape future campaigns based on market trends, customer preferences, and competition.
• Data Collection and Reporting: You will gather valuable data during field activities, including customer feedback, market insights, and competitor behavior. Regularly reporting on your sales activities, lead generation, and conversion rates will help inform strategy adjustments.
• Compliance and Ethics: Conduct all activities in line with company policies and ethical standards, ensuring that interactions with customers, stakeholders, and team members reflect the high integrity of our brand.
• To excel in this role, you'll need a Diploma or Degree in Sales, Marketing, or a related field, and proficiency in Excel and mobile sales tools. At least one year of professional experience in sales, marketing, or a related field is required, with direct-to-consumer sales experience in the automotive industry being a plus.
• If you are ready to take on this exciting challenge and contribute to our dynamic market, we would love to hear from you!