Careers at Solvo Global

Role Overview

• The Solvo Supervisor plays a critical role in leading and managing a team of customer service representatives or BPO professionals. This position is responsible for ensuring exceptional service delivery, achieving performance targets, and fostering a high-performing, motivated team environment.

Key Responsibilities

Team Leadership

• Provide strong leadership, mentorship, and guidance to team members
• Foster a positive, collaborative, and motivating work environment
• Set clear performance expectations and monitor individual and team results
• Deliver regular feedback, coaching, and development opportunities
• Address performance and absenteeism issues promptly and effectively
• Conduct onboarding and continuous training to enhance skills and knowledge
• Resolve conflicts within the team or with clients professionally
• Promote teamwork, engagement, and accountability

Operational Management

• Ensure the team consistently meets or exceeds KPIs and SLAs
• Monitor workflow and optimize resource allocation and productivity
• Identify improvement opportunities and implement best practices
• Maintain and enforce quality assurance standards
• Conduct quality evaluations and provide actionable feedback
• Generate and analyze reports to identify trends, risks, and opportunities

Client Relationship Management

• Serve as the primary point of contact for clients
• Manage escalations and ensure quick, effective resolution
• Build strong, long-lasting client relationships
• Ensure client expectations are consistently met or exceeded

Compliance & Security

• Ensure adherence to company policies and data protection regulations
• Maintain strict confidentiality and integrity when handling sensitive information
• Promote a culture of compliance and accountability

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We are looking for a Senior Cloud Platform Engineer with strong DevOps experience to lead and scale the cloud infrastructure of an AI-driven healthcare platform. This solution integrates multiple hospital systems into a unified platform, requiring high availability, robust security, and zero downtime.

In this role, you will be responsible for designing, optimizing, and ensuring the stability of cloud infrastructure, leading DevOps practices across CI/CD, automation, monitoring, and security. This is a hands-on position, ideal for those who thrive in dynamic, high-growth environments.

Responsibilities:

• Lead the design and continuous improvement of AWS infrastructure
• Build and maintain efficient CI/CD pipelines
• Implement Infrastructure as Code (Terraform, CloudFormation)
• Ensure reliability through monitoring, logging, and performance optimization
• Manage incident response processes
• Implement cloud security best practices
• Optimize systems for high-traffic environments
• Collaborate with engineering teams to enable efficient deployments
• Drive automation and improve team productivity

Requirements:

• 5+ years of experience in Cloud/DevOps
• Strong hands-on experience with AWS in production environments
• Experience with CI/CD and deployment automation
• Experience with Infrastructure as Code
• Knowledge of observability, security, and networking
• Experience with high-availability systems and microservices

Nice to have:

• Docker and Kubernetes
• Experience with AI-based systems
• Experience in regulated industries (healthcare, finance)

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Key Responsibilities:

• Outbound prospecting: Conduct high-volume calls, emails, and LinkedIn outreach.
• Multi-channel strategies: Execute campaigns across different platforms.
• Lead qualification: Assess prospects according to the Ideal Customer Profile (ICP).
• CRM management: Update and maintain accurate records in Salesforce, HubSpot, or Apollo.
• Target achievement: Meet activity and conversion goals.
• Coordination with AEs: Work closely with Account Executives to schedule qualified meetings.

Requirements and Skills:

• Minimum of 2 years of sales experience (SDR, outbound, call center).
• Proven experience with CRM tools (Salesforce, HubSpot, Apollo).
• Bilingual – Advanced English (B2+/C1), with minimal accent (mandatory).
• Strong communication, persuasion, and negotiation skills.
• Ability to thrive in a dynamic, results-driven environment