Openings at Frank Management Consult Ltd

Key Responsibilities

• Drive keeping the road safety regulations all the time.
• Be punctual and be at least 15 minutes to the designated time and place.
• Display good behavior, excellent manners and helping attitude.
• Maintain strict confidentiality on all conversations and information heard during transport assignments.
• Arrange for vehicle care and maintenance (i.e., oil change, tire rotation, cleaning, etc.).
• Maintain awareness of current road systems and conditions by monitoring news and traffic reports, adjusting routes as necessary to avoid delays.
• Candidates should be attentive and available on an immediate call basis at any time including weekends.
• Execute any other duties as may be assigned by the Managing Director from time to time

Minimum Qualification

• 3-5 years proven experience as a Driver, the last 3 years being in similar role
• Post High school education
• Valid driving license

Professional Qualification & Other Competencies

• Attended a First-Aid Certificate Course lasting not less than one (1) week at a recognized Institution
• Passed Suitability Test for Driver
• Valid police clearance certificate
• A clean driving records
• Good Vision
• Familiarity with GPS devices
• A polite and professional disposition
• Ability to remain calm in stressful driving situations
• Defensive driving is an added advantage

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Responsibilities

Success / Product

• Actively engage with a small set of customers in coordination with their Customer Success Manager to provide guidance regarding product and the customer’s unique needs.
• Become fully conversant in the existing tech stack of assigned accounts.
• Work with customers that are integrating our solution data into their workflows via API.
• Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests.
• Manage feature requests for key customers and assigned accounts.

Support

• 1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements.
• Cover Customer Support as needed for sick days, vacation, leave, etc.

Sales

• This position may be requested to provide Sales-Engineer assistance on an as-needed basis.

Minimum Qualifications

• Bachelor’s degree in a Technical field.
• Previous startup experience.
• 3-5 years of experience working on technical issues including APIs and integrations
• Ability to reproduce bugs in various environments (web, mobile, etc.).
• A basic understanding of how modern web development works French speaking is a plus.
• Familiarity with any of the following tools is a plus: Zendesk, Postman, Zapier, GitHub.
• Familiarity with SQL is a big plus.