Jobs at Fairmont Hotels & Resorts

Concierge

The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay. Acting as a liason between Owners, Guests, internal departments, and external vendors, you help ensure not only the Owners and guests enjoy their Lodge experience but assist in making all requests as seamless as possible. 

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies and the opportunity to earn qualifications while you work
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

1. Assist guests with all inquiries, both hotel and non-hotel related
2. Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
3. Maintain good relationship with Airport Concierge
4. Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
5. Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
6. Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
7. Consult Log Book for information/requests left by outgoing shift
8. Manage incoming guest mail, messages, facsimiles and special deliveries
9. Manage all transportation requests
10. Manage outgoing guest mail, courier services and parcel postage as requested by guests
11. Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
12. Receive telephone calls and take messages for guests who are out
13. Conducts all of the above in accordance with the hotel’s policy, while adhering to Fairmont brand Standards

Your experience and skills include:

1. Skilled in Front Office operations and supervision with the ability to work in a multicultural and diverse environment
2. Minimum 3 - 5 years’ relevant experience with at least 2 year at a Guest services
3. Penchant for customer service and effectively manage guest complaints
4. Ability to train and manage a dynamic team
5. Excellent English communication skills; both verbal and written
6. Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

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Senior Chef De Partie

We are looking for a dynamic, forward-thinking and proactive Senior Chef De Partie  responsible for assisting the Executive Sous Chef and Sous Chef in managing the culinary operation and ensuring that all culinary and stewarding activities are completely aligned with the local and international safety and HACCP regulations as well as values and strategy of the Hotel.

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies and the opportunity to earn qualifications while you work
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Sous Chef responsibilities and essential job functions of a Senior CDP include but are not limited to the following:             

1. Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
2. Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
3. Actively share ideas, opinions and suggestions in daily shift briefings
4. Ensure all kitchen Colleagues are aware of standards and expectations
5. Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
6. Continually strive to improve food preparation and presentations
7. Maintain proper rotation of product in all chillers to minimize wastage/spoilage
8. Have full knowledge of all menu items, daily features and promotions
9. Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
10. Follow kitchen policies, procedures and service standards
11. Follow all safety and sanitation policies when handling food and beverage

Your experience and skills include:

1. You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
2. We give you the opportunity to reach your goals and be at your personal best.

While we hire for talent and train the skills, it helps if you have:

1. Previous experience in the Culinary field required
2. Journeyman’s papers or international equivalent an asset
3. Diploma Certification in a Culinary discipline an asset
4. Strong interpersonal and problem solving abilities
5. Highly responsible & reliable
6. Ability to work well under pressure in a fast paced environment
7. Ability to work cohesively as part of a team

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Pastry Commis

Exceptional service and cuisine are hallmarks of the Fairmont Hotels & Resorts dining experience. Your leadership, creativity and culinary skills as a Pastry Cook will guide the preparation of our Pastry Kitchens wide assortment of delicious baked goods for the enjoyment of our guests.

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies and the opportunity to earn qualifications while you work
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:             

1. To assist in the preparation and baking of dough, cookies, muffins, dough, sponges, custards, meringues, mousse, icing, and other pastries.  Able to store and handle all baked goods.
2. Assist with the set up of banquet functions, outlet orders, and breakfast production.
3. Monitor and maintain sanitation standards.  Monitor and maintain safety standards
4. Completes task as assigned by supervisor
5. Knowledge of custards, cookies, mousse, sponges, meringues, and icings.
6. Knowledge of mixing methods; creaming, whipping, folding.
7. Knowledge of finishing methods and techniques.
8. Basic celebration cake building and icing.
9. Knowledge of various dough.
10. Basic knife skills for chopping, cutting, dicing, etc.
11. Understanding of basic Pastry Kitchen terminology

Your experience and skills include:

1. Adhere to Fairmont Appearance & Grooming Guidelines
2. Two to Four Years of Previous Experience in a Pastry Production Kitchen and/or Restaurant Experience 
3. Diploma Certification in a Culinary discipline an asset 
4. Strong interpersonal and problem solving abilities 
5. Highly responsible & reliable 
6. Ability to work well under pressure in a fast paced environment 
7. Ability to work cohesively as part of a team 
8. Ability to focus attention on guest needs, remaining calm and courteous at all times