Current Openings at CDL Human Resource

Main purpose of this position
To provide front office services including reception, patient registration, and billing at the outpatient as part of a multidisciplinary care process leading to desired patient care outcomes, service standards, and best practice standards.

Key responsibilities of the position

• Provision of outpatient front office services in line with established protocols and best practice
• Implementation of policies, standards operating procedures in relation to front office services.
• Accurate documentation of all professional and other activities in line with the professional – ethical requirements and standard operating procedures.
• Meeting of client and statutory expectations with regard to front office services
• Maintenance of requisite competencies and statutory requirements to practice as a front office assistant
• Participation in quality improvement initiatives
• Participating in health promotion activities

Requirements
STAFF QUALIFICATION AND COMPETENCIES 

Education and Professional Training

• Diploma or degree in office administration, front office management, accounting, public relations 

Experience

• At least six months experience post graduation

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The Key Accounts Manager is responsible for identifying and recruiting new partners for long-term success, as well as managing existing key accounts to drive sales growth. This role requires strategic relationship building, market development, and negotiating long-term agreements with key clients in the bread manufacturing industry.

Key Duties and Responsibilities

• Key Account Relationship Management
• Prospect, identify, and develop a complete understanding of key account needs.
• Manage a portfolio of key accounts across various business sectors.
• Serve as the primary contact between key clients and internal teams.
• Execute prospecting activities, including setting appointments and calls to grow sales opportunities.
• Address customer needs to ensure satisfaction.
• Drive new sales through long-lasting relationships with key clients.

Demand Creation

• Develop, implement, and maintain sales strategies and plans.
• Build and manage a high-quality sales pipeline, reporting and tracking progress.
• Oversee new client outreach, identify decision-makers, and develop presentations and quotes for new accounts.

Market Development and Sales Growth

• Initiate sales activities and strategies to boost brand visibility among key accounts.
• Analyze bread market trends and uncover new sales growth opportunities in different sectors.
• Achieve a 2% annual market growth by recruiting key accounts and managing stock movement.

Negotiate and Close Contracts

• Negotiate terms, contracts, and pricing with key clients to ensure mutually beneficial agreements.
• Oversee contract renewals and ensure favorable terms for both the company and clients.
• Support agent training and merchandising activities, ensuring market growth.
• Provide competitive pricing and approval for client applications, maximizing profit margins.

Back-office Support

• Prepare quotations, negotiation documents, and manage customer deployment activities.
• Serve as the liaison between customers and relevant company departments for seamless operations.

Quality Control

• Implement quality assurance procedures to meet product standards.
• Conduct regular inspections, address quality concerns, and manage customer complaints.
• Work closely with the production department to resolve any quality issues.

Team Management, Training, and Development

• Supervise and motivate the sales team, including merchandisers, to meet sales targets.
• Train new hires and provide continuous development opportunities for the team.
• Conduct regular performance reviews and key account sales meetings to ensure progress.

Key Account Sales Reporting and Documentation

• Maintain up-to-date client records and provide periodic updates.
• Manage account contract information and initiate timely renewals and updates.

Accountabilities

• The Key Accounts Manager is responsible for:
• Driving key account sales growth (percentage and volume).
• Managing credit and client relationships.
• Effective cost management.
• Protecting company assets at strategic key accounts.

Requirements

Education and Qualifications

• Degree in Business Administration, Sales & Marketing, or related field.
• Proven experience as a Key Account Manager or in sales/marketing roles.
• Strong understanding of key account management, customer needs, and business drivers.
• At least 7 years of experience in sales management, preferably within FMCG, with preference given to experience in the food industry.
• Experience in bread/confectionery sales is an added advantage.
• Proven track record in developing customer loyalty programs, negotiating contracts, and identifying growth opportunities.

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The Regional Sales Supervisor will lead sales operations within their assigned region, driving growth and ensuring the consistent achievement of sales targets. This position requires a motivated leader capable of managing a team, strategizing regional market activities, and building strong client relationships to expand market share.

Key Responsibilities:

• Supervise and lead a team of sales representatives to achieve regional and company-wide sales goals.
• Develop and execute regional sales plans in alignment with company objectives.
• Analyze market trends, customer needs, and competitor activities to identify growth opportunities.
• Build and maintain strong relationships with key clients, distributors, and retailers.
• Coach and mentor the sales team, providing support and training to optimize their performance.
• Collaborate with other departments, such as marketing and production, to coordinate promotional campaigns and product availability.
• Prepare and deliver accurate and timely sales performance reports to the National Sales Manager.
• Monitor stock levels and manage distribution to ensure timely product availability.
• Ensure compliance with company policies, sales practices, and industry regulations.
• Address and resolve any issues or conflicts that arise within the sales team or with customers.

Requirements
Qualifications and Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• A minimum of 5 years of proven experience in FMCG sales, with preference given to experience in the food industry.
• Demonstrated success in leading sales teams and achieving or exceeding sales targets.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in data analysis and reporting tools, including Microsoft Office Suite and CRM software.
• Excellent organizational and leadership capabilities.
• Ability to travel within the region as needed