Current Openings at Mövenpick Hotel & Residences

Guest Service Agent

• Be the first point of contact and greet guests with a warm welcome every time
• Provide efficient, friendly, and professional service to all guests
• Show efficiency in constantly striving to provide total customer satisfaction
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
• Logging all guest requests to ensure they are met within established timeframes
• Positively handling guest complaints and escalating as required
• Securely storing and delivering guest luggage
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required

Qualifications

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude individual
• Ability to work independently and demonstrate initiative in a dynamic environment
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
• Self-motivated with a positive and professional attitude
• Knowledge of Opera PSM is a bonus
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods

go to method of application »

Job Description

• Assist in managing daily housekeeping operations, including staff scheduling and task allocation
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
• Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
• Oversee inventory management of cleaning supplies and linens
• Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
• Implement and maintain health and safety protocols in line with local regulations and company policies
• Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
• Handle guest complaints and feedback professionally and efficiently
• Participate in budget planning and cost control measures for the housekeeping department
• Support the Executive Housekeeper in administrative tasks and reporting
• Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met
• Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting
• Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment
• Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed

Qualifications

• Proven experience in housekeeping management.
• Strong organizational and leadership skills with the ability to manage and motivate a diverse team
• Excellent communication skills in English, both verbal and written
• Proficiency in hospitality management software and MS Office suite
• In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
• Understanding of inventory management and cost control principles
• Familiarity with health and safety regulations in the hospitality industry
• Strong problem-solving skills and ability to make decisions under pressure
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including weekends and holidays
• Multilingual abilities

go to method of application »

What you will be doing:

Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following:

• Support the Country Manager in the overall management and strategic direction of the hotel.
• Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
• Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
• Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
• Handle all guest concerns and feedback to ensure effective follow up.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• Assist in staff planning and the maintenance of productivity levels.
• Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the operating departments.
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance with Hotel operating controls.
• Collaborate with department heads to optimize efficiency and service quality.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with brand standards, policies, and regulations.

Qualifications

• Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
• Display strong analytical, organizational, problem solving and administrative skills.
• Ability to adapt to change quickly and strong multi-tasking.
• Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
• Clear working knowledge of budget planning & execution.
• Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
• Lead by example in building strong employee engagement.
• Bachelor’s degree in a related discipline.
• Excellent communication and organizational skills.

go to method of application »

Job Description

• Supervising, coordinating and participating in the preparation of mise en place cooking for F&B outlets.
• Controls freshness, preparation techniques and storage of goods used.
• To check Demi Chefs / Commis Chefs on his/her section:  e.g. regarding personal hygiene.
• To assist the senior chefs in composing new recipes and menu ideas.
• Order and turnover of products in his section through daily inventory lists.
• Controls cooking procedures, portioning, garnishing and presentation of all dishes.
• Keeps effective contacts with colleagues of other departments.
• Sets up work rosters of his section in consultation with the Sous-Chef / Executive Chef.
• Allocates different tasks according to the mise en place list.
• To consistently provide and maintain the highest standard of guest care and service.
• To maintain a high standard of personal hygiene and grooming at all times.
• To ensure that your designated uniform is worn well pressed and in a good state of repair.
• To act on your responsibilities for Health and Safety at work.
• The ability to follow HACCP guidelines and municipality regulations at all times

Qualifications

• Minimum of 2-4 years’ experience in 5* hotel
• Excellent communication skills, both written and verbal required
• Ability to work well under pressure in a fast paced environment
• Be committed to exceeding guest expectations

go to method of application »

Job Description

• Supervising, coordinating and participating in the preparation of mise en place cooking for F&B outlets.
• Controls freshness, preparation techniques and storage of goods used.
• To check Demi Chefs / Commis Chefs on his/her section:  e.g. regarding personal hygiene.
• To assist the senior chefs in composing new recipes and menu ideas.
• Order and turnover of products in his section through daily inventory lists.
• Controls cooking procedures, portioning, garnishing and presentation of all dishes.
• Keeps effective contacts with colleagues of other departments.
• Sets up work rosters of his section in consultation with the Sous-Chef / Executive Chef.
• Allocates different tasks according to the mise en place list.
• To consistently provide and maintain the highest standard of guest care and service.
• To maintain a high standard of personal hygiene and grooming at all times.
• To ensure that your designated uniform is worn well pressed and in a good state of repair.
• To act on your responsibilities for Health and Safety at work.
• The ability to follow HACCP guidelines and municipality regulations at all times

Qualifications

• Minimum of 2-4 years’ experience in 5* hotel
• Excellent communication skills, both written and verbal required
• Ability to work well under pressure in a fast paced environment
• Be committed to exceeding guest expectations

go to method of application »

Key Responsibilities:

• Ensure compliance with food safety & sanitation regulations
• Coordinate with others to ensure smooth & timely service
• Ensure orders meet quality & presentation standards
• Assist the Chef in daily food preparations activities
• Assist in the development of new menu items 
• Assist in preparing & cooking dishes
• Create and execute a variety of pastries, desserts, and baked goods
• Maintain inventory of pastry ingredients and supplies
• Train and supervise junior pastry staff
• Implement portion control and minimize waste to maintain food costs
• Collaborate with the culinary team to ensure menu cohesion
• Stay current with pastry trends and techniques
• Maintain a clean and organized pastry station
• Participate in menu planning and pricing strategies
• Ensure proper storage and rotation of pastry products

Qualifications

Key Qualifications:

•  2+ years of experience as a Chef de Partie
• Degree in Culinary or Hospitality Management 
• Fluent in English

go to method of application »

Job Description

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred. 
• Fluency in English; additional languages are a plus.