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The Independent Policing Oversight Authority (IPOA) was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012. Vision: A robust civilian accountability mechanism that promotes public trust and confidence in the National Police Service. Mission: To conduct impartial and independent investigations, inspections, audits and monitoring of the National Police Service to prevent impunity and enhance professionalism in the interest of the public
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Job Purpose
- Responsible for providing overall leadership in development, implementation and/or review of finance and planning policies, procedures and internal controls for efficient and effective management of Authority funds.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Spearhead development, implementation and/or review of policies, strategies, plans, rules, regulations, standards and procedures relating to finance and planning while ensuring compliance to applicable laws and statutes;
- Spearhead resource mobilization, budgeting, accounting, planning, monitoring & evaluation and research activities within the Authority;
- Advice the accounting officer on all matters relating to finance and planning
- Oversee designing, implementation and monitoring of internal financial control systems in the Authority;
- Spearhead the preparation of financial statements and reports, performance, research and other statutory reports;
- Oversee planning, research, monitoring and evaluation activities in the Authority;
- Foster collaborative working relationships with other stakeholders, directorates and departments;
- Lead in identification of risks and formulate mitigation measures and respond to Audit queries relating to the directorate;
- Direct the utilization of financial and material resources allocated to the directorate;
- Steer staff coaching, mentorship and capacity development activities within the directorate;
- Guide the development and monitor implementation of directorate annual work plans and budgets.
Operational Responsibilities / Tasks
- Review and approve assignment of IFMIS responsibilities and banking mandates to officers;
- Maintain a repository of IPOA assets and records;
- Ensure timely processing and payment of suppliers, staff and statutory deductions;
- Liaise with the National Treasury to ensure timely disbursement of funds;
- Execute and communicate the CEO’s and Management decisions
- Communicate approved annual budget estimates to various departments and coordinating preparation and review of annual work plans, procurement plans and cash plan in line with the approved budget ceilings.
- Chair directorate meetings.
Job Dimensions:
Financial Responsibility
- Authorize bank payments and banking instructions
- Lead preparation of Work Plans, procurement plans and the Budgets
Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
- Strategic decisions
- Managerial decisions
- Operational decisions
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Master’s Degree in any of the following disciplines: - Accounting, Business Administration,
- Financial Management, commerce, Research, Public Policy, Statistics, Project
- Management, Business Administration, Strategic Management, Finance, Economics,
- Monitoring and Evaluation or its equivalent qualification from a recognized institution;
- Bachelor’s Degree in any of the following disciplines: - Commerce (Accounting/ Finance option); Business Administration (Accounting option) Economics, Business Management,
- Finance, Project Management, Statistics, Monitoring and Evaluation, Social Sciences or equivalent qualification from a recognized institution
Professional Qualifications / Membership to professional bodies
- Professional qualifications and membership body;
- Leadership course lasting not less than six (6) weeks from a recognized institution
Previous relevant work experience required.
- Served in the position of Senior Assistant Director in either finance and accounts or planning, monitoring & evaluation and research for a minimum period of three (3) years at IPOA grade or for a period of fifteen (1years in finance and planning, five (of which must have been in a senior management level in the Public or private sector
Functional Skills,
Functional Skills: Behavioral Competencies/Attributes:
- Financial Management Skills
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
- Negotiation Skills
- Analytical Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Resilience
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Job Purpose
- Responsible for providing overall strategic leadership in guidance and legal opinions to the Authority and spearheading representation of the Authority in all legal, civil and criminal court proceedings.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Oversee development, implementation and/or review of policies, strategies, guidelines, plans, standards and procedures pertaining to legal services;
- Oversee legal audit, give recommendations and monitor compliance with the Constitution and other statutes;
- Spearhead representation of the Authority in all legal, civil and criminal court proceedings and ADR Mechanisms;
- Oversee review of investigations files with regard to investigations conducted by the Authority and make recommendations to the CEO;
- Oversee the monitoring and prosecution of matters within the Authority’s mandate;
- Advise the Board, the CEO and Senior Management on all legal matters affecting the Authority;
- Spearhead negotiation of treaties, contracts, MoUs and other agreements on behalf of the Authority;
- Steer management of records in the Directorate;
- Oversee development of internal and external reports in the Directorate;
- Foster collaborative working relationships with other stakeholders, directorates and departments for provision of legal services;
- Lead in identification of risks and formulate measures to mitigate risks in the directorate;
- Direct the utilization of financial and material resources allocated to the department;
- Spearhead staff coaching, mentorship and capacity development activities within the directorate;
- Oversee the development and monitor implementation of directorate’s annual work plans and budgets; and
- Direct development, review and implementation of quality assurance standards in legal services;
- Spearhead staff performance management in the Directorate.
Operational Responsibilities / Tasks
- Draft Code of Ethics for Public Officers at IPOA;
- Interpret legal instruments and statutes;
- Collaborate with Investigations Directorate in conducting case conferences;
- Chair directorate meetings;
- Develop and implement Individual annual work plan;
- Develop periodic individual performance reports; and
- Implement risk mitigation measures.
Job Dimensions:
Financial Responsibility
- Oversee preparation of departmental Work Plans, procurement plans and the Budgets
Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
- Strategic decisions
- Managerial decisions
- Operational decisions
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Master’s Degree in any of the following disciplines: Law, Business Administration,
- Public Policy Development or equivalent qualifications from a recognized institution;
- Post graduate Diploma in legal studies;
- Bachelor’s Degree in Law
Professional Qualifications / Membership to professional bodies
- Registered as an advocate of the High Court of Kenya;
- Hold a current practicing certificate;
- Leadership course lasting not less than six (6) weeks from a recognized institution
- Previous relevant work experience required.
- Served in the position of Senior Assistant Director, Legal Services for a minimum period of three (3) years at IPOA grade 4 for a period of fifteen years (15) years in Legal services, three (3) of which must have been in a senior management level in the Public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Legal Research Skills
- Supervisory Skills
- Planning Skills
- Decision Making Skills
- Analytical skills
- Report writing skills
- Interpersonal Skills
- Communication Skills
- Negotiation Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Resilience
- Independence
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Job Purpose
- Responsible for spearheading conduct of investigations and guide rapid response initiatives into complaints related to offences committed by any member of the National Police Service.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Lead the development, formulation and/or review of strategies, policies, manuals, plans, standards and procedures pertaining to investigations;
- Spearhead investigations of any complaints related to disciplinary or criminal offences committed by any member of the Service and make recommendations to the relevant authorities, including recommendations for prosecution compensation, internal disciplinary action or any other appropriate relief;
- Spearhead audit and review all investigations
- Lead in gathering of evidence and analysis of information on investigations;
- Oversee the safe custody of all investigative records and evidence;
- Oversee management of records of all cases investigated by the Authority;
- Direct development, review and implementation of quality assurance standards of investigations;
- Guide in categorizing, prioritizing and allocation of cases for investigations;
- Guide divisions in conducting investigations into cases of police misconduct within the department;
- Guide the development and monitor implementation of the department’s annual work plan and budget; and
- Steer staff coaching, mentorship and capacity development activities within the department.
- Supervise and appraise direct reports.
Operational Responsibilities / Tasks
- Coordinate teams in conducting investigations into public interest cases
- Co-operate with other directorates and departments to enhance investigations;
- Coordinate and chair case conference reviews on finalized investigation cases at the Departmental level;
- Review of internal case tracking system of all investigations;
- Coordinate prosecution process in court in Liaison with the Authority’s legal team and office of the Director of Public prosecutions as appropriate;
- Coordinate consolidation reports on ongoing and completed investigations;
- Coordinate provision of information to facilitate publication of findings of investigations;
- Communicate management decisions to departmental staff;
- Monitoring implementation and reviewing of the department’s budget:
- Develop periodic individual performance reports
- Coordinate identification of risks and formulate measures to mitigate risks in the department;
Job Dimensions:
Financial Responsibility
- Manage budget for the department
Responsibility for Physical Assets
- Responsible for all investigations and intelligence department physical assets (ICT, office furniture and equipment, investigations and intelligence records, field/ scene operation kits, equipment and machines for investigations and intelligence).
Decision Making / Job Influence
- Managerial decisions
- Operational decisions
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Master’s Degree in any of the following disciplines: Forensic Science, Criminal
- Justice, Criminology, Law, Social Sciences or equivalent qualifications from a recognized institution; and
- Bachelor’s Degree in Forensic Science, Criminal Justice, Criminology, Law, Social
- Sciences or equivalent qualifications from a recognized institution
Professional Qualifications / Membership to professional bodies
- Professional qualification and membership to a professional body where applicable Leadership course lasting not less than six (6) weeks from a recognized institution
- Certificate in corporate Governance lasting not less than five (5) days
- Trainings in Human Rights
Previous relevant work experience required.
- Served in the position of Assistant Director in either investigation or rapid response and Forensic services for a minimum period of three (3) years at IPOA grade 5 or twelve (12) years in a comparable and relevant position three (3) of which must have been in a management position in the Public or private sector;
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills: :
- Leadership Skills
- Negotiation Skills
- Decision Making Skills
- Planning Skills
- Interpersonal Skills
- Communication Skills
- Investigations Skills
- Analytical Skills
- Report writing skills
Behavioral Competencies/Attributes
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Resilience
- Independence
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Job Purpose
- Responsible for conducting of investigations and providing rapid response initiatives into complaints related to offences committed by any member of the National Police Service.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Supervise implementation of strategies, policies, manuals, plans, standards and procedures pertaining to investigations;
- Coordinate investigations of any complaints on police misconduct and make recommendations to the division;
- Lead team in conducting investigations into public interest cases
- Manage records of all cases investigated by the Authority;
- Supervise internal case tracking system of all investigations;
- Coordinate implementation of quality assurance standards of investigations; and
- Coach, mentor, supervise and facilitate capacity development within the team.
Operational Responsibilities / Tasks
- Liaise with other teams to enhance investigations;
- Conduct audit and review of all investigations;
- Gather and analyse information on investigations;
- Liaise with other institutions on issues of Police oversight, including other State organs in relation to services offered by them;
- Provide safe custody of all evidence;
- Participate in rapid responses;
- Facilitate prosecution process in court in Liaison with the division head
- Provide reports on ongoing and completed investigations;
- Receive and allocate cases for investigations to team members and monitor progress;
- Provide data to facilitate publication of findings of investigations;
- Communicate and implement department’s decisions to team members;
- Develop periodic individual performance reports; and
- Identify risks faced by the team and formulate measures to mitigate them.
Job Dimensions:
Financial Responsibility
- Coordinate the development and implementation of team’s annual work plan and budget;
Responsibility for Physical Assets
- Responsible for all investigation’s physical assets in the team (ICT, office furniture and equipment, investigations records, files, exhibits and field tools, equipment and machines)
Decision Making / Job Influence
- Managerial decisions
- Operational decisions
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Master’s degree in any of the following disciplines: Forensic Science, Criminal Justice, Criminology, Law, Social Science or any other relevant field from a recognized institution;
- Bachelor’s Degree in any of the following disciplines: Forensic Science, Criminal Justice, Criminology, Law, Social Science or any other relevant field from a recognized institution
Professional Qualifications / Membership to professional bodies
- Membership to a relevant professional body;
- Management course lasting not less than (four) weeks from a recognized institution
Previous relevant work experience required.
- Served for a minimum period of three (3) years in the grade of Senior Investigations Officer at IPOA 7 or nine (9) years in a comparable and relevant position in the Public/Private Sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Investigations Skills
- Leadership Skills
- Planning Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
- Negotiation Skills
- Analytical Skills
- Report writing skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Resilience
- Independence
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Job Purpose
- To conduct investigations into complaints related to offences committed by any member of the Service as provided and guided under Section 6, 7, 24 and 25 of the IPOA Act.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Supervise evidence gathering and analysis information on investigations and Forensics; and Coach, mentor and supervise investigation officers.
Operational Responsibilities / Tasks
- Implement strategies, policies, manuals, plans, standards and procedures pertaining to investigations;
- Conduct investigations of any complaints on police misconduct and make recommendations to the division;
- Analyse, audit and peer review of investigations files;
- Gather information and produce reports to inform investigations;
- Maintain and update records of all investigation cases;
- Maintain and update internal case tracking system of all investigations;
- Support prosecution process in court in Liaison with the division head
- Engage with other institutions on issues of Police oversight, including other State organs in relation to services offered by them;
- Participate in rapid responses;
- Implement quality assurance standards of investigations;
- Provide progress on ongoing and completed investigations;
- Develop and implement Individual annual work plan and budget;
- Develop periodic individual performance reports
- Implement risk mitigation measures
Job Dimensions:
Financial Responsibility
- Prepare Investigations Work Plans and their Budgets
Responsibility for Physical Assets
- Responsible for allocated physical assets (ICT, office furniture and equipment, case files, investigations kits, tools, and field equipment and machines)
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s Degree in any of the following disciplines: Forensic Science, Criminal Justice, Criminology, Law, Social Science or any other relevant field from a recognized institution.
Professional Qualifications / Membership to professional bodies
- Membership to a relevant professional body;
- Supervisory course lasting not less than two (2) weeks from a recognized institution;
- Previous relevant work experience required.
- Served for a minimum period of three (3) years in the grade of Investigations Officer I at IPOA 8 or six (6) years in a comparable and relevant position in the Public/Private Sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Investigations Skills
- Supervisory Skills
- Planning Skills
- Decision Making Skills
- Evidence analysis and Analytical skills
- Report writing skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Resilience
- Independence
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Job Purpose
- Responsible for provision of independent assurance that an organization’s risk management, governance processes, internal control systems and processes are operating effectively.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
Operational Responsibilities / Tasks
- Implement policies, strategies, frameworks, guidelines, work plans, standards and procedures that impact on internal audit and risk management while ensuring compliance to applicable laws, statutes and circulars;
- Implement risk based annual internal audit plans and programmes;
- Conduct internal audits and risk assessment;
- Prepare internal audit reports with appropriate recommendations;
- Monitor Implementation of internal audit processes;
- Monitoring implementation of internal controls systems;
- Supervise follow up on pending audit recommendations;
- Implement capacity building programs to promote awareness of governance, risk management, and internal controls systems;
- Supervise verification of Authority’s assets;
- Monitor Implementation of enterprise risk management activities;
- Update and maintain internal audit records in the department;
- Coach, mentor and monitor officers under their purview.
- Develop and implement individual work plan.
- Develop periodic individual performance reports and
- Implement risk mitigation measures
Job Dimensions:
Financial Responsibility
- Prepare annual work plan and budgets.
- Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s Degree in any of the following disciplines: - Commerce (Accounting/Finance);
- Business Administration (Accounting/Finance) or equivalent qualification from a recognized institution
Professional Qualifications / Membership to professional bodies
- Certified Public Accountants (CPA) Part III or Association of Certified Chartered Accountants (ACCA) Part III certificate or equivalent qualification from a recognized institution
- Registration with Institute of Certified Public Accountants of Kenya (ICPAK) and in good standing.
- Supervisory course lasting not less than two (2) weeks from a recognized institution
- Previous relevant work experience required.
- Served in the grade of Internal Auditor Officer I at IPOA 7 for a minimum period of three (3) years or six (6) years in a comparable and relevant position in the public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Analytical skills
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
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Job Purpose
- Responsible for design, development and implementation of software application systems and models. This cadre is also responsible for designing, building and implementing database systems.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
- Implement policies, strategies, guidelines, plans, standards and procedures relating to ICT database systems and applications while ensuring compliance to applicable laws, statutes and circulars;
- Develop and implement software and applications in the Authority;
- Implement database architecture that satisfies the Authority’s requirements;
- Maintain data integrity and security;
- Develop, implement, monitor and maintain Database Management Systems (DBMS)
- Develop, manage, maintain and ensure security of database systems and applications;
- Provide database systems and applications technical support in the Authority;
- Conduct user training and create database systems and applications related training material and programs;
- Maintain and update all records in the division;
- Develop internal and external reports in the division;
- Implement risk mitigation measures;
- Develop and implement individual work plans
Job Dimensions:
Financial Responsibility
- Prepare annual work plan and budgets.
Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s Degree in any of the following disciplines:- Business Information Technology, Information Communication Technology or equivalent qualification from a recognized institution
Professional Qualifications / Membership to professional bodies
- Registered with a relevant Professional Body where applicable; and
- Professional certification in web applications or Microsoft Certified Solutions Expert (MCSE), Developing Mobile Apps, Programming in HTML5 with JavaScript and CSS3,
- Developing Microsoft Azure and Web Services, Programming in C+, Developing ASP.NET MVC Web Applications, Developing Microsoft Azure and Web Services
- Supervisory course lasting not less than two (2) weeks from a recognized institution
Previous relevant work experience required.
- Served in the grade of Database and Applications Officer I at IPOA 8 for a minimum period of three (3) years or six (6) years in a comparable and relevant position in the Public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Analytical skills
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
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Job Purpose
- Responsible for administration of the supply chain function to ensure timely availability of goods, works and services in the Authority.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
- Implement policies, strategies, guidelines, plans, standards and procedures that impact on supply chain management while ensuring compliance to applicable laws, statutes and circulars;
- Conduct market surveys/research to inform procurement of goods, works and services;
- Implement Annual Procurement and disposal plans;
- Implement capacity building programs on supply chain processes in the Authority;
- Conduct registration/prequalification of suppliers and maintenance of the lists;
- Maintain inventory/stores in compliance with the relevant regulations;
- Maintain and update records in the division;
- Develop internal and external reports in the division;
- Implement risks mitigation measures;
- Supervise issuance of items to staff
- Develop and implement individual work plan
Job Dimensions:
Financial Responsibility
- Prepare annual work plan and budgets.
- Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s Degree in any of the following disciplines: Procurement, Purchasing, logistics, Business Administration, Commerce or its equivalent qualification from a recognized institution
Professional Qualifications / Membership to professional bodies
- A member of the Kenya Institute of Supplies Management (KISM)
- Supervisory course lasting not less than two (2) weeks from a recognized institution
Previous relevant work experience required.
- Served in the grade of Supply Chain Management Officer I, IPOA job grade 8 for a minimum period of three (3) years or six (6) years in comparable and relevant position in the public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Analytical skills
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
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Job Purpose
- Responsible for maintaining records in the Authority
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Supervise implementation of electronic records management system in collaboration with ICT department
Operational Responsibilities / Tasks
- Implement policies, strategies, guidelines, plans, standards and procedures that impact on records management while ensuring compliance to applicable laws and circulars;
- Maintain and update records in the Authority;
- Monitor compliance with legislations that impact on records management;
- Prepare records and documents disposal schedule in liaison with relevant government agencies;
- Maintain file movement records;
- Sensitize staff on records management;
- Implement disaster preparedness, management and recovery program;
- Consolidate data for developing reports in records management division;
- Supervise implementation quality assurance standards in records management;
- Coach, mentor, supervise staff under their purview;
- Develop and implement Individual annual work plan; and
- Implement risk mitigation measures
Job Dimensions:
Financial Responsibility
Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s Degree in any of the following disciplines: - Information Science; Records
- Management, Library Science, Archives and Records Management or equivalent qualification from a recognized institution
Professional Qualifications / Membership to professional bodies
- Professional qualification and membership to a professional body where applicable
- Supervisory course lasting not less than two (2) weeks from a recognized institution
Previous relevant work experience required.
- Served in the grade of Records Management Officer I for a minimum period of three (3) years at IPOA job grade 8 or Six (6) years in a comparable and relevant position in the public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
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Job Purpose
- Responsible for receiving clients and addressing their issues in a timely and efficient manner.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
Implement guidelines, plans, standards and procedures that impact on customer care functions in the respective office of deployment;
- Receive client concerns, queries and complaints and forward to the relevant office;
- Receive, attend and direct customers and telephone calls to relevant office;
- Conduct customer satisfaction exit interviews;
- Collect data and update records relating to Customer Care Services;
- Implement risk mitigation measures in the office of deployment; and
- Develop and implement individual work plan.
Job Dimensions:
Financial Responsibility
- Draft annual work plan and budgets;
Responsibility for Physical Assets
- Responsible for Office equipment, furniture and records
Decision Making / Job Influence
Working Conditions
- Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Diploma in any of the following disciplines: - Front Office Management, Public Relations, Customer Care Management or its equivalent from a recognized institution
Professional Qualifications / Membership to professional bodies
- Supervisory course lasting not less than two (2) weeks from a recognized institution
Previous relevant work experience required.
- Served in the grade of Customer Care Assistant I IPOA grade 10 for a minimum period of three (3) years or six (6) years in a comparable and relevant position in the public or private sector
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Organization and Planning Skills
- Dispute Resolution Skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
go to method of application »
Job Purpose
- Responsible for providing transport services in an effective and efficient manner.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
- Implement transport policies, strategies, plans, rules, standards and procedures;
- Drive the organization’s vehicles as authorized;
- Carry out routine checks on the assigned vehicle and report any malfunction of vehicle systems and other occurrences;
- Maintain the movement of work tickets for vehicle(s) assigned;
- Maintain security and safety of the vehicle on and off the road;
- Ensure security and safety of authorized passengers and goods;
- Report all accidents and incidents promptly to the relevant IPOA offices;
- Administer first aid in the event of an accident;
- Maintain and update records relating to the assigned vehicle;
- Maintain cleanliness of the vehicle; and
- Develop and implement Individual annual work plan;
- Develop periodic individual performance reports; and
- Implement risk mitigation measures
Job Dimensions:
Financial Responsibility
Responsibility for Physical Assets
- Responsible for assigned motor vehicle and keys and other equipment assigned to him/her (office equipment, furniture, work tickets)
Decision Making / Job Influence
Working Conditions
- Works predominantly in the field with occasional office setting
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Kenya Certificate of Secondary Education (KCSE) mean grade D (Plain) and above or its equivalent qualification.
Professional Qualifications / Membership to professional bodies
- Valid driving license free from any current endorsement(s) for class (es) of vehicle(s) an officer is required to drive;
- Passed Practical Test for Drivers conducted by AA or the relevant Government Ministry/Department;
- Occupational Trade Tests II for Drivers;
- Defensive Driving Certificate from the Automobile Association (AA) of Kenya or its equivalent qualification from a recognized institution;
- First-Aid Certificate lasting not less than one (1) week from Kenya Institute of Highway and Building technology (KIHBT) or any other recognized Institution;
- Refresher course for drivers lasting not less than one (1) week every three (3) years;
- Valid certificate of Good Conduct
Previous relevant work experience required.
- A minimum of at least three (3) years driving experience as Driver I, IPOA 11
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills:
- Organization and Planning Skills
- Driving
- Mechanical skills
- Decision Making Skills
- Interpersonal Skills
- Communication Skills
- Defensive driving,
- First aid skills
Behavioral Competencies/Attributes:
- Transparency and accountability
- Ethics and Integrity
- Team player
- Creativity and innovation
- Emotional intelligence
- Resilience
- Independence
Method of Application
Interested persons who meet the requirements should submit their application through Post Office, email or by hand delivery, clearly indicating the position and job reference number, on both the cover letter, envelope and email applications, together with IPOA
Employment form, a detailed CV, copies of academic certificates, national identity card, names and telephone contacts of three referees, so as to reach the Authority by Tuesday, 17th October, 2023 to:
Director/Chief Executive Officer,
Independent Policing Oversight Authority,
1st Ngong Avenue, ACK Garden Annex, 2nd Floor,
P.O Box 23035 – 00100, NAIROBI.
Email: recruitment1023@ipoa.go.ke
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