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  • Posted: Apr 19, 2024
    Deadline: May 31, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.

    Our spacious and comfortable rooms with fully-furnished kitchens, refreshing decor coupled with convenient location makes us the ideal escape for guests for short-term and long-term stay. Read more about this company


    Hotel Front Office Manager

    • As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.

    Key Responsibilities:

    • Manage and oversee all front office operations including reservations, guest check-in/check-out, and guest services.
    • Train, supervise, and support front desk staff, ensuring they provide exceptional service to guests.
    • Develop and implement front office policies and procedures to ensure smooth operations and guest satisfaction.
    • Handle guest complaints and issues promptly and professionally, seeking solutions to ensure guest satisfaction.
    • Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores, and make recommendations for improvement.
    • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
    • Manage the front office budget, including staffing, supplies, and equipment, to ensure financial goals are met.

    Qualifications and Skills:

    • Bachelor's degree in Hospitality Management or related field preferred.
    • Minimum of 4 years' experience in front office management in a 4 to 5-star hotel environment.
    • Strong leadership and communication skills.
    • Excellent customer service and problem-solving skills.
    • Proficiency in hotel management software, such as Opera PMS, preferred.
    • Ability to work flexible hours, including nights, weekends, and holidays.

    go to method of application »

    Hotel Human Resource Manager

    • As the Hotel HR Manager, you will be responsible for overseeing all aspects of human resources management in our 4-star hotel. You will lead the HR team in recruitment, training, performance management, and employee relations to ensure a positive and productive work environment.

    Key Responsibilities:

    • Develop and implement HR strategies and initiatives aligned with the overall business strategy.
    • Manage the recruitment and selection process, including sourcing, interviewing, and hiring candidates.
    • Develop and implement training programs to enhance employee skills and performance.
    • Oversee performance management processes, including goal setting, performance reviews, and disciplinary actions.
    • Manage employee relations, including resolving conflicts and addressing employee grievances.
    • Ensure compliance with labour laws and hotel policies and procedures.
    • Manage HR budgets and resources effectively.
    • Provide leadership and guidance to the HR team and hotel staff on HR-related matters.

    Qualifications and Skills:

    • Bachelor's degree in Human Resources Management or related field.
    • Minimum of 4 years' experience in HR management in a 4 to 5-star hotel environment.
    • Strong knowledge of labor laws and HR best practices.
    • Excellent communication and interpersonal skills.
    • Ability to handle confidential information with discretion.
    • Proficiency in HRIS software and Microsoft Office Suite.

    Method of Application

    Please submit your resume and cover letter to with the subject line:

     "Hotel Front Office Manager Application"  - [Your Name]

    "Hotel HR Manager Application" - [Your Name]

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