Current Vacancies at Bollard Consulting Limited

Key Responsibilities

• Attend to walk-in customers, providing exceptional customer service and product information.
• Assist customers in selecting clothing, accessories, and managing fitting room requests.
• Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
• Handle cash register duties and process sales transactions accurately.
• Manage stock, ensure proper inventory levels, and assist with stock replenishment.
• Up sell and cross-sell products to maximize sales opportunities.
• Handle customer inquiries, complaints, and feedback professionally.
• Ensure that customers leave the store satisfied and with a positive brand experience.
• Coordinate and communicate with customers online to process orders and manage delivery logistics.
• Conduct regular inventory checks to minimize discrepancies.
• Arrange and maintain store displays to enhance the shopping experience.
• Ensure the store is visually appealing and organized at all times.

Job Requirements

• Diploma in Business Administration or a related field
• Customer service and sales experience – Prior experience in a retail environment is a plus.
• Good written and verbal communication skills.
• Ability to multitask and manage time efficiently.
• Strong communication and interpersonal skills – Ability to engage with customers in a friendly and professional manner.
• Organizational and time management abilities – Capable of multitasking and prioritizing tasks efficiently.
• Ability to work in a fast-paced environment – Can handle busy store hours and manage multiple responsibilities.
• Basic math skills for handling transactions – Comfortable managing cash and processing payments.
• Fluency in English and Swahili – Strong verbal and written communication skill

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Responsibilities

• Operate and maintain sewing machines and related parts, including pattern plates, needles, presser feet, automatic cutting tools and blades
• Read and interpret work orders and adjust machines and materials to match, including selecting fabric, thread and needles, mounting necessary attachments and double-checking settings before beginning a large run
• Inspect and repair finished products as needed and make machine adjustments to compensate for errors or quality issues
• Record accurately the materials used, maintenance performed and number of pieces completed during each shift, keeping each of these metrics within target ranges
• Prepare materials for machine embroidery and other automatic embellishment, including securing fabric in hoops, templates or clamps and guiding into machine
• Troubleshoot basic machinery problems and request service or repairs as needed
• Meet or exceed consistent daily and weekly output and quality goals

Job Qualifications

• Diploma in Textile Technology and Fashion
• Prior experience as a sewing machine operator.
• Working knowledge of sewing machine mechanics.
• Innovative, thoughtful, and attentive to detail.
• Top-notch interpersonal skills.
• Ability to manage  time effectively

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Responsibilities

• Operate company motorcycle(s) in a safe and efficient manner and in abidance with the law
• Adhere fully to traffic rules and regulations while ensuring timely completion of tasks
• Ride and deliver/collect assignments as directed.
• Maintain a high level of professionalism with clients
• Ensuring products are well handled and delivered in good condition and on time.
• Forwarding any customer complaints and following up to ensure they are solved.
• Maintaining the delivery bike in a presentable clean state and ensuring it is serviced and insured.
• Maintain a high order fulfilment rate
• Maintain a high level of confidentiality
• Ensure compliance with proper traffic rules governing road usage in towns.
• Ensure paramount safety of motorbike and company property at all times.

Qualifications

• Must have a valid motorbike license (BCFG license)
• Minimum of 2-3-years’ experience riding with good geographical knowledge of Nairobi and its environs.
• Proven experience (at least 2 years) as a messenger
• Must have good customer service skills
• Must be a quick learner to understand the nature of the business.
• Able to handle challenges and be proactive.
• Be honest, respectful and trustworthy.
• Demonstrate sound work ethics and must have good communication skills