Current Vacancies at ICEA Lion Group

Job Summary

• The Head of Alternative Distribution Channels is responsible for spearheading new business acquisitions through alternative distribution channels, other than the agency network. The Head of Alternative Distribution Channels trusted with overseeing the implementation of marketing and sales plans in addition to business promotion, ensuring that premium budgets are achieved

Roles And Responsibilities
Strategy and Marketing

• Actively participating in the implementation and execution of strategic marketing, supporting the corporate strategy.
• Implementing market segmentation plans in conjunction with Business Development departments.
• Develop strategic plans to ensure growth of alternative distribution markets
• Drive digital agenda to ensure growth of the digital space as a distribution channel

Alternative Distribution Channels (ADCs)

• Identifying, growing, and meeting new business acquisition, renewals as well as market share targets in relation to alternative distribution channels.
• Making presentations to potential alternative distribution channels, and related niche market customers when required.
• Attending to and accurately communicating quotations to alternative distribution channels – small to medium size independent intermediaries, banks/microfinance institutions/SMEPs, e-commerce, and others, in a timely manner.
• Following up and ensuring that businesses that are quoted through the alternative channel, intermediaries, and direct clients register a high acquisition ratio.
• Recruiting ADCs and intermediaries.
• Ensuring that the company transacts business only with licensed, ethical and professional alternative channel distributors.
• Conducting training of intermediaries and alternative distribution channels.
• Designing and implementing financing incentives/awards for ADCs.

Product Review and Development

• Measuring product performance and liaising with business development, operations departments, and ADC’s intermediaries in implementing appropriate improvements in line with consumer needs.
• Regularly liaising with the business development teams, ADC’s and intermediaries in developing products that leverage the company’s competitive edge.
• Providing insight to the product development teams by maintaining consummate market intelligence and periodically reviewing existing products to enhance their quality.
• Examining on an ongoing basis possible new business opportunities in both traditional and non-traditional sectors, and subsequently formulating plans for developing and launching relevant insurance products and services.

Brand Promotion

• Assisting in product branding and launches, including sales promotions (new and existing), tradeshow marketing, and internet marketing in liaison with the Marketing & Communications Manager.

Business Development

• Generating revenue from new and existing ADC’s and intermediaries, by identifying their needs in order to help develop new business opportunities in liaison with Business Development heads.
• Maintaining regular contact through meetings and other mediums to ensure sustained growth from the ADC along with intermediaries market in respect to new and renewed business.
• Monitoring production figures on a weekly and monthly basis, ensuring that production is in line with strategic plans.

Requirements

Academic Qualification

• Bachelor’s Degree in a business, social science or related field from a reputable university.
• A Master’s Degree would be an added advantage
• Professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be an added advantage

Experience

• At least seven (7) years’ post qualification experience in the sale of financial services with two (2) years in a managerial role

Core Technical competencies

• Strong leadership skills helping to foster teamwork; developing and motivating staff, resolving conflicts as well as the ability to provide direction, guidance, momentum and vision helping to achieve organizational objectives.
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers as well as writing reports and preparing relevant publications.
• High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
• Strong expertise in strategic management project planning and budgeting, managing, implementing, monitoring and evaluating resources.
• Ability in analyzing and interpreting financial data along with applying management principles and practices in making sound business decisions.
• Strong analytical and fact-based decision-making skills.
• Proven track record in developing and administering marketing programs and ability to establish clear metrics for marketing effectiveness.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Project management skills.
• Strong persuasion and negotiation skills.
• Strong business acumen / business orientation.
• Good customer relationship management skills (internal and external customers).
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.

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• The role will lead the development and management of customer insights, data and analytics across the Group, supporting the innovation agenda. The role is data and analytically intensive. Successful candidates should be quick learners, strategic thinkers, operational and execution driven facilitators, team leaders, problem solvers, and have an entrepreneurial spirit. This role is heavily cross-functional and ideal for candidates who enjoy both defining and solving complex problems, while getting deeply involved in the classification domain and product partners.

Roles And Responsibilities

• Provide the one-stop shop for all data needs for the entire financial Group.
• Define and execute the Data & Analytics strategy, in alignment with business needs, stakeholder requirements, and the business strategy.
• Provide deep insights on market needs, performance, and structure and monitor, analyze, and leverage data insights from internal and external sources to build models and communicate actionable learnings that will shape everything we do as a team.
• Identify new ways to leverage data and information to drive insights and better understanding of customer needs, expectations and behavior; and position ICEA LION to maximize value from emerging disruptive technology solutions
• Leverage analytics and process improvement methodologies to provide a data-driven approach to improvement and develop overall strategies that optimize efficiency, revenue and customer experience metrics.
• Oversee the development and implementation of solutions for business users and drive a data-driven culture across all business functions in order to transform the business into an insight driven organization.
• Structure complex, ambiguous business questions and utilize analytical skills to synthesize actionable insights to facilitate informed decisions.
• Measure, analyze and optimize the performance of new designs and interactions to align with business requirements.
• Lead the development of analytics capabilities within the Group by driving overall organizational awareness and capabilities related to AI assisted servicing; partnering with the Operations and ICT teams to ensure high quality methods to gather and manage large datasets from multiple sources, data cleaning for accuracy, viability and value.
• Determine meaningful data trends, relationships between variables and formulate predictive insights.
• Identify and develop appropriate metrics, tools and processes to drive customer delight and loyalty.
• Maintain inventory of current data availability including reports and business intelligent tools such as Dashboards and Scorecards.
• Create and maintain insightful automated reports and dashboards utilizing typical data quality functions, and collaborate with ICT in developing and maintaining standardization of reporting processes driven by strategic and business needs and designed to ensure data and reporting consistency throughout the organization.
• Provide guidance to ensure departments have proper access and training to appropriate database and reporting tools to complete department level analyses.
• Lead and motivate the team of data analysts, aligning the team to the overall financial services group driven strategy and maintaining a decision support system that is dependable.

Requirements Professional Qualifications

• Bachelor Degree in Mathematics, Actuarial, Statistics, Engineering, Data science, or a related field
• Masters’ degree in Computer science, Mathematics, Economics or a related field

Experience:

• 10+ years’ experience in analytics (5+ in senior roles)
• Analytics management
• Worked in environment focusing on customer
• Service oriented, telecommunication, FSI
• Experience with data mining, techniques for analytics and statistical modelling tools
• Experience with complete project lifecycle in analytics area
• Proven experience in leading transformation projects preferred
• Solid experience in leading cross-functional implementation projects for data mining, data warehousing and data governance
• Solid experience in information architecture design that is scalable and adaptable to business needs.

CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE:

• Data analytics and manipulation skills
• Technical and analytical
• Business and communication
• Understanding of market, customer trends and insights
• Ability to build the data set, derive actual insights, and then test them.
• Ability to drive constant iteration and improvement, and help build the defining customer solutions for various demographics and customer types

Primary Skills

• Communicate analytical insights
• Insight driven
• Customer-focused
• Analytical
• Aware of tech trends
• Accessing/collecting primary data
• Result oriented
• Flexible/Agile and structured
• Understanding customer behavior
• Problem solver
• Curiosity and keen to learn new things

Secondary Skills

• Collaborator
• Team player
• Intellectually curious
• Open minded
• Detail oriented
• Passionate/Enthusiastic on Innovation
• Entrepreneurial mindset.

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Job Summary

• The job holder will be responsible for the implementation of the sales strategy for the Retail Business channel to ensure the achievement of the Retail Business strategy.

Roles And Responsibilities
Sales and Marketing

• Identify business opportunities, negotiate and close business deals within the company’s quality business guidelines to increase the market share.
• Drive achievement of the annual, quarterly, and monthly production budget targets.
• Manage quality of business, productivity, and overall sales performance.
• Build robust relationships with assigned and sourced intermediaries.
• Provide accurate and competitive quotations for all the product lines and ensure they are delivered promptly to prospective clients.
• Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
• Conduct continuous product training for intermediaries
• Manage and maintain existing client relationships to identify opportunities for cross-selling, areas of growth, and new business acquisition.
• Exploit synergy with other group companies to grow business.

Operational Procedures

• Liaise with internal departments to ensure customer instructions are executed within the set timelines to enhance levels of customer satisfaction,
• Ensure credit control policy is adhered to for business on board.
• Prepare timely, accurate, informative reports on the performance of the distribution channel.
• Ensure the company works only with properly licensed intermediaries with ethical practices.
• Implement the Treat Customers Fairly (TCF) guidelines in Sales and Distribution.
• Ensure strict adherence to practices, procedures, and policies stipulated in the Business Development operations manual, including the Code of Ethics.

Learning and Growth

• Continue to build a personal skill set by participating in in-house programs (including e-learning), customer-related courses, and seminars as deemed necessary to expand product and system knowledge,
• Understand and actively support and advocate the organization’s mission, vision, and core values

Requirements Qualifications

• Bachelor’s Degree in Insurance and/ or a business-related field
• Diploma in Insurance (ACII or AIIK) professional qualification will be an added advantage
• 2 years’ experience in the insurance or financial services industry
• Hold experience in Business Development in General Insurance business
• Sales and marketing skills.
• Insurance product knowledge.
• Stakeholder management skills.
• Understanding of insurance operations and concepts.
• Knowledge of insurance regulatory requirements.
• Knowledge of underwriting processes, procedures, and concept