Vacancies at Britam

Job Purpose:    

The role of the EDD Associate will be:

Responsible in delivering enhanced due diligence for the Retail Business. The role of Enhanced due diligence is to identify, prevent and create and implement an enhanced due diligence framework to mitigate customer risks borne through services and/or products that we provide to our customers’ vis-a-vis the customer data that we collect. Lack of such a framework can lead to increased opportunities for money laundering or terrorist financing through our services and/or products.

Key responsibilities

• Develop and implement an enhanced due diligence framework
• Institute controls towards enhanced due diligence
• Review of customer information and related transactions, analysing complex data to determine if activity appears suspicious and warrants further investigation by the MLRO
• Responsible for conducting initial and periodic reviews when certain events occur that may give raise the risk profile for certain customers
• Compile and assess customer due diligence documentation for flagged customers on Sanctioned and watch lists 
• Analyse politically exposed persons (“PEP”) and prepare accurate reports on the analysis performed and supporting documentation provided
• Analyse client profiles and information according to prescribed internal policies and procedures on AML, FATCA, and UFAA and mark them as appropriate for continuous monitoring. the client on-boarding process to ensure that valid FATCA documents are received, validated and clients classified as required in source systems
• Identify any inconsistencies/gaps in client information and identify US indicia
• Oversee enhanced review of accounts to ensure all are FATCA compliant
•  Reporting to the relevant stakeholders on all unusual transactions
• Marking clients as high risk for continuous monitoring
• Filing returns to Regulators based on the set deadline
• Investigate and promptly respond to all KYC enquiries
• Ensuring that due diligence controls and processes are mapped out and implemented within the affected business functions
• Monitoring risks that have been identified in relation to the function and following up with the relevant functions to ensure that compliance is achieved.
• Record all incidences in barn-owl or the risk management system as the case may be as well as in CRM.
• Ensure maintenance and safety of all documentation relating to identified risk cases. 
•  Custodian of processes and procedures manual for enhanced due diligence for retail life business. 

Knowledge, experience and qualifications required

• Bachelor’s degree in a business, statistics, mathematics or a related field
• Atleast 2 to 3 years of client due diligence experience

Technical/ Functional competencies

• Data analytical skills
• Data modeling skills 
• Decision-making –ability to make strategic decisions in a timely and effective manner 
• High moral and ethical standing
• Self-Driven

Closing; 4th July 2022

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Job Purpose:

• Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
• Assists in ensuring database integrity, stability, and system availability
• Assists in maintaining database backup and recovery infrastructure
• Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key responsibilities

• Assists in maintaining database backup and recovery infrastructure
• Making requested changes, updates, and modifications to database structures and data
• Addressing data quality issues with users and management
• Developing database objects and structures for data storage, retrieval, and reporting according to specifications
• Implementing and testing database design and functionality and tuning for performance
• Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
• Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests for action within agreed timeframes.
• Define service level agreements (SLAs) both internally and with our customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
• Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
• Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
• Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Provide recommendations based on analysis of trending information.
• Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience, and qualifications required

• Degree in Science/Engineering/Computer Science
• Oracle Certified Database Administrator
• Microsoft Certified Database Administrator
• ITIL intermediate
• In-depth understanding of Microsoft Azure cloud
• Knowledge of kubernetes
• Knowledge in NoSql database 
• Minimum of 2 - 4 years experience in a 24x7 service provider environment

Leadership category responsibility framework (Core Competencies)

Individual Contributors in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high-performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Closing; 1st July 2022

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Job Purpose:

The role holder will be responsible for mitigating the increasing cybersecurity risks and lead IT security initiatives across the Group. The role holder will provide the technical and managerial competencies to manage current exposures as well as assess potential new threats.

Key responsibilities

• Develop the ICT Security strategy and operational plan for the organization to include security of hardware, software, and networks; which includes acting as an IT risk champion with the group risk and compliance department;
• Act as the central point of contact for all ICT security incidents, develop incident handling procedures, report all incidents to the responsible incident response capability and track remedial actions;
• Manage controlled access rights for Britam`s various systems in conjunction with ICT Service delivery team;
• Ensure periodic vulnerability and security risk assessments and manage the primary outsourced ICT suppliers to ensure that risks to the security of Britam’s systems and its information assets are managed;
• Develop and implement programmes to test system and data security measures, review findings and improve those systems and data security measures;
• Ensure that all staff members are trained on Britam’s security policies and other relevant issues;
• Develop, establish, implement, and enforce supplier and outsourcer guidelines obligations, and SLAs to the organization
• Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.

Key Performance Measures

•  As described in your Personal Score Card

Knowledge, experience and qualifications required

• Degree in Computer Science/Electrical Eng./Technology Management
• 7 - 10 years’ experience in a large IT environment with at least 3 - 4 years of which should be in a
• management position
• Knowledge in software, Hardware, Systems Administration, Network Technology
• Professional Information Security qualifications: CISSP/CISM/CISA, CEH is an added advantage
• ISACA Certified Information Security Manager
• Extensive experience in enterprise security architecture design
• Extensive experience in enterprise security document creation
• Experience in designing and delivering employee security awareness training
• Experience in developing Business Continuity Plans and Disaster Recovery Plans

Leadership category responsibility framework (Core Competencies)

Change Leaders in Britam need to:

• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice;
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
• Ensure the function has the most appropriate people capability through effective inspirational
• leadership, people development, and optimized succession planning;
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration;
• Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
• Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximize shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency;
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision-making across the business.

Technical/ Functional competencies

• Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting and internet technologies
• Knowledge of software, hardware, systems administration, and network technology
• Thorough understanding of relational database theory and practice
• Detail oriented and process focused
• Self-motivated, self-starter who works well in a fast pace, growth orientated entrepreneurial environment
• Strong organization, time management and prioritization skills

Closing; 1st July 2022

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Job Purpose:

Facilitate efficient client administration, document management and cash flow management. The jobholder is responsible for all the retail operations functions to ensure efficiency, timeliness and effective client servicing targets.

Key responsibilities

• Oversee document management, client correspondences and cash flow management
• Monitor and approve the processing of contract notes, statements, business confirmations/appreciations and all client correspondences
• Approval of inflows and redemptions/withdrawals/switches
• Oversee the management of client correspondences to ensure immediate response time, action and thus maximum client satisfaction
• Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management
• Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings
• Review and improvement of the client services processes from time to time
• Resolve client complaints and guide the team

Knowledge, experience and qualifications required

• Bachelors’ degree in a business related field
• 6-8 years’ experience in a similar position two of which must be in supervisory level 
• Professional certification in accounting e.g. CPA (K)

Closing; 27 June 2022

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Job Purpose:

• Provide prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
• Manage and maintain all company’s physical documents and records

Key responsibilities

• Ensure customer data quality and compliance through validation and Verification of customer data through lines of business during On boarding
• Ensure client details/ instructions are accurately and timely processed in line with the requisite processes
•  Ensure timely delivery of policy documents and e policy documents to the customers within T.A.T
• Processing the completion of new business e.g. issuance of policies, Creation of Accounts in Unit trusts and wealth management while adhering to set procedures and guidelines thus limiting the exposure to risk and litigation
• Processing Endorsement change requests to insurance contracts such as Redacting, Conversion to Automatic paid up while adhering to set procedures and guidelines
• Verifying and approving Bank details in various lines of business to facilitate efficient payment of claims to customers.
• Coordinate any out-sourced services of document storage and retrieval
• Data Quality assurance for Individual life business procured through online platforms.
• Accurately capture data in line of Business system e.g. Igas, Integra, Sayari

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field
• At least 2- 4 years’ experience in a similar position

Closing; 27 June 2022