Internship Vacancies at Kempinski Hotels

Food and Beverage Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Main Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to: 

• Be knowledgeable of all services and products offered by the hotel. 
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 
• Ensure that the place of work and surrounding area is kept clean and always organized. 
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. 
• Successfully perform opening and closing procedures established for the assigned outlet. 
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled. 
• Carry out scheduled inventories of products and operating equipment. 
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures. 
• Ensure a flawless service to the highest standards and as required by the department and the hotel. 
• Have a complete understanding of the monthly profit and loss statement of the department.

Qualifications: 

• Degree/ Diploma in Food and Beverage service from a recognized learning institution.
• No work experience is required.
• Less than one year since completion (2022/2023).
• Kenyan Citizen.
• Completed coursework (Even if not graduated).
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Out going with a positive learning attitude.

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Housekeeping Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 

• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries. 
• Keep informed of hotel product and service knowledge in order to answer guest questions. 
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc. 
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 
• Verify the physical status of room and updates Order Taker of any discrepancies found. 
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down. 
• Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.
• Help control guest and cleaning supplies to save costs. 
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet. 
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
• Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards. 
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training. 
• Anticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools. 
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and
• Health and Safety procedures for employees and guests. 
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments. 
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc. 

Desired Skills & Qualifications: 

• Degree/ Diploma in Housekeeping operations from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude

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Front Office Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Main Responsibilities 

• Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: 
• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards. 
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. 
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. 
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. 
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. 
• Possess a working knowledge of the room reservation procedures. 
• Maintain the neatness of his/her working area. 

Desired Skills & Qualifications: 

• Degree/ Diploma in Front Office Operations from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (Even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

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IT Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times

Main Responsibilities:

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures. 
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair. 
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate. 
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.). 
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures. 
• Assist in the purchase of all AV equipment 
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel. 
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager. 
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager. 
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager. 
• Manages and maintains Database Management Systems 
• Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly 
• Prepare crystal reports 
• Solve technical and operational challenges in the scope of IT reported by users. 
• To support computers in hardware and software malfunction in coordination with all the departments. 
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance. 
• Maintain complete record of the systems related inventory. 
• Coordinate the timely repair of the faulty computer systems and equipment. 
• Establish and maintain procedures of the backup and restoration of all data and programs in the system. 
• Coordinate the data and emergency procedures in the event of system failure. 
• Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system. 
• Keep all systems and software up to the current release. 
• Advise hotel management on the existing and future systems being developed/implemented. 
• Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs. 
• Set up and maintain the office automation systems in the hotel. 
• Support Systems, local area network, and wide system office. 
• Handle all administrative in the information system office. 
• Assist the users on the use of the information systems in the hotel. 
• Prepare and maintain documentation n all hotel software applications. 
• Maintain and inventory listing of all computer hardware in the hotel. 

Desired Skills & Qualifications: 

• Degree/ Diploma in IT from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

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Spa & Gym Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 

• Ensure clients receive treatments according to the spa`s standard operating procedures and policies. 
• Perform spa treatments to a high standard. 
• Maintain hygiene and cleanliness of treatment rooms. 
• Manage levels of professional stock and supplies. 
• Refer and abide by the spas standard operational procedures, policies and form manuals 
• Conduct treatments according to Kempinski the spa menu, standards and outlined protocols 
• Have knowledge of the process, benefit and outcome of all practiced techniques and treatments 
• Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests 
• Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are taken
• Confirm the scheduled treatment with the guest before starting the treatment 
• Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately 
• Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague 
• Ensure products must are in place and refilled as per standard and act on any discrepancies 
• Serve post treatment drinks, having the knowledge of the properties of the refreshment 
• Make product recommendations. 
• Deliver personalized, individual service to all guests in the Spa and Fitness area. 
• Provide instructions and classes for a safe and inspiring fitness practice. 
• Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients. 
• Creating a workout plan/program with assigned client.

Desired Skills & Qualifications:- 

• Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude