Fresh Jobs at Kempinski Hotels

Key Responsibilities

• Develop and execute the annual commercial strategy and business plan for both properties.
• Drive market share growth across key segments.
• Work closely with Revenue Management to optimise pricing, inventory, and distribution across channels.
• Identify new business opportunities, partnerships, and feeder markets for both Nairobi and Masai Mara.
• Supervise preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, procedures and objectives.
• Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales & Marketing team in achieving their goals.
• Own the annual marketing and communication plan for both properties in line with Kempinski brand guidelines.
• Oversee all brand, digital and offline marketing activities.
• Work with regional/corporate marketing and PR agencies to secure strong media coverage and brand visibility in key markets.
• Monitor ROI of all marketing spend and optimise channel mix.
• Represent the hotels in local and international industry forums, tourism bodies, and community/CSR initiatives.
• Ensure adherence to Kempinski sales and marketing standards, systems, and reporting requirements.
• Oversee accurate and timely reporting (forecasts, budgets, month‑end commentary, pipeline, account production, market intelligence).
• Supervise the quotations of group and travel agency rates as well as international corporate rates offered for multinational companies (directly or through travel consortia’s). Make sure that the respective Kempinski Global Sales Offices are informed of such quotations.

Skills, Knowledge and Expertise

• Significant experience (typically 7–10+ years) in hotel Sales & Marketing, with at least 3–5 years in a senior leadership role (Director of Sales, Director of Sales & Marketing, or equivalent) in an international 5‑star/luxury brand.
• Proven track record of delivering revenue growth and improving market share in a competitive environment.
• Excellent relationship‑building and negotiation skills with corporate clients, travel trade, and partners.
• Experience managing and developing high‑performing sales and marketing teams.
• Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field required.
• Professional training or certification in Sales, Marketing or Revenue Management is a plus.

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Key Responsibilities

• Assist in the preparation and production of pastries, desserts, breads, and other baked goods according to recipes and standards.
• Set up and stock the pastry section with all necessary ingredients, equipment, and mise en place before service.
• Portion, plate, and garnish desserts during service, ensuring presentation meets brand standards.
• Follow recipes, portion controls, and presentation specifications precisely.
• Assist with inventory control: rotate stock, label and date items, and minimise waste.
• Maintain a clean, organised, and safe work area at all times, following hygiene and sanitation standards.
• Operate pastry equipment safely (mixers, ovens, proofers, etc.) and report any faults or safety concerns.
• Support with receiving and storing deliveries, checking quality and correct storage conditions.
• Comply with all food safety and HACCP, procedures.
• Work collaboratively with the wider kitchen team to ensure smooth service and timely delivery of orders.
• Take direction from senior pastry chefs and be open to feedback and ongoing training.

Skills, Knowledge and Expertise

• Kenyan citizen
• Formal pastry or culinary qualification (e.g. diploma or certificate in pastry arts).
• Experience in a hotel, fine‑dining, or high‑volume pastry environment.
• Understanding of food safety, hygiene, and HACCP principles.
• Ability to follow recipes and instructions accurately and consistently.
• Strong attention to detail, particularly with presentation and portioning.
• Good time‑management skills and ability to work under pressure during busy service periods.
• Good communication skills and a positive, team‑oriented attitude.

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Key Responsibilities

• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Kempinski Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Take responsibility for ensuring maximized booking & delivery of guest service journey by therapists from beginning to end.
• Take responsibility in ensuring products are used as per protocols and maintaining quantity measure controls.
• Actively contributing in and directing all meetings as necessary.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa guests & inform the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored with relation to cleanliness and hygiene. 
• To maintain and update equipment, products, service and standards as required. 
• To take care of Spa guests in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximized. 
• To ensure that a high standard of cleanliness is always maintained throughout the facility.
• To assist in achieving agreed commercial targets at the spa through attractive marketing strategies and packages.
• To assist in spa commissions tabulations within the stipulated timelines and following up for timely approval 
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. 
• To be responsible for instigating progressive, professional and well-organized training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.  
• Supervise spa therapists, attendants, answering queries and identifying training needs. 
• Develop the therapist’s roster and assist with the appointment schedule. 
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Kempinski and assist with the development and updating of the spa menu. 
• Assisting the Spa Manager in tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.

Skills, Knowledge and Expertise

• Kenyan citizen
• Degree/Diploma in Spa & Wellness management, hospitality management,  or other relevant qualification.
• 2 to 4 years of progressive experience within a luxury hotel/resort spa, or high-end wellness facility.
• At least 5 years in a supervisory or team-lead role (e.g., Lead Therapist, or Spa Supervisor).
• Demonstrated track record in luxury guest service, VIP handling, and resolving client escalations smoothly.
• Ability to handle daily cash reconciliation, review sales reports, monitor therapist commission structures, and assist in meeting retail and service revenue KPIs.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Proficiency in Microsoft Office and office management software.
• Excellent negotiation skills.
•  Excellent written communication skills suitable for high-end clientele and cross-departmental coordination 
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.