Careers at Novotel

Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities and essential job functions include but are not limited to the following: 

• Greet and register guests, providing a warm and professional welcome
• Perform check-in and check-out procedures accurately and efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage reservations and room assignments using hotel management software
• Process payments and maintain accurate financial records
• Enrol guests to the ALL loyalty program
• Assist with currency exchange and safety deposit box services
• Collaborate with other departments to ensure guest satisfaction
• Promote hotel services and local attractions to enhance guest experience
• Address and resolve guest complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Assist with night audit duties when assigned to evening shifts

Qualifications

• Diploma in Front Office operations or related field
• Previous experience as a Front Office Agent in a 4/5 star
• Experience in Opera Cloud
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character
• Excellent customer service skills with a friendly and professional demeanour
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

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Job Description

• We are seeking a talented and experienced Chef de Partie to join our culinary team. As a key member of our kitchen staff, you will be responsible for overseeing a specific section of the kitchen, ensuring high-quality food preparation, and maintaining efficient operations.
• Manage and operate a designated section of the kitchen (e.g., sauces, grills etc)
• Prepare, cook, and present dishes according to menu specifications and quality standards
• Assist in menu planning and recipe development to enhance our culinary offerings
• Ensure compliance with food safety and hygiene regulations in your station
• Supervise and train junior kitchen staff in your section
• Collaborate with other chefs to maintain smooth kitchen operations and timely food service
• Monitor and maintain inventory levels for your station, placing orders when necessary
• Assist the Sous Chef in daily kitchen operations as needed
• Participate in menu tastings and contribute creative ideas for new dishes
• Maintain cleanliness and organization of your work area and equipment

Qualifications

• Culinary diploma from a recognized culinary school
• Previous experience as a Chef de Partie in a 4/5 Star Hotel
• Proven expertise in a specific culinary station 
• Strong knowledge of food preparation techniques, cooking methods, and kitchen equipment
• Excellent understanding of food safety and hygiene standards
• Valid food safety certification 
• Proficiency in menu planning and recipe development
• Experience in a high-volume restaurant preferred
• Knowledge of various cuisines and current culinary trends
• Strong time management skills and ability to multitask in a fast-paced environment
• Excellent team collaboration and communication skills
• Physical stamina to work long hours in a standing position
• Flexibility to work evenings, weekends, and holidays as required
• Ability to work effectively in a multicultural environment

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Job Description

As our next Junior Sous Chef, you will:

• Assist in overseeing all aspects of the kitchen operation, ensuring quality, consistency and efficiency
• Support in managing, motivating and developing the kitchen team
• To ensure mis en place is carried out throughout the kitchen to meet forecasted demand
• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions
• Minimise food waste and contribute to sustainable kitchen practices
• Lead by example during service, maintaining high standards and a positive team culture
• Prepare and present high-quality dishes in line with hotel and brand standards
• Organise workflow to meet service demands, including à la carte, group bookings and events
• Support stock control, ordering, and cost management to meet departmental targets
• Assist with rotas, deliveries and invoice processes where required
• Ensure full compliance with hygiene, HACCP, health & safety and environmental standards
• Take responsibility for the kitchen in the absence of the Head Chef

Qualifications

• A minimum of 3 years of professional culinary experience, including supervisory experience
• Extensive knowledge and mastery of various culinary techniques and cuisines.
• Diploma in Culinary Arts from a recognised institution.
• Strong leadership and team management skills, with the ability to motivate and mentor a diverse team.
• Excellent organizational and time management abilities.
• A passion for culinary innovation and a commitment to delivering excellence.

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Job Description

• As a Bartender you are responsible for creating memorable experiences for our guests through preparing and serving a wide range of alcoholic and non-alcoholic beverages. This role involves maintaining a clean and organized bar area, ensuring the quality and consistency of drinks, managing inventory, and providing exceptional guest service.

Key Duties:

• Mix and serve alcoholic and non-alcoholic drinks according to recipes or guest preferences.
• Ensure drinks are served in proper glassware with appropriate garnishes.
• Maintain knowledge of drink recipes, new trends, and popular cocktails.
• Greet and interact with guests in a friendly, engaging, and professional manner.
• Take drink and food orders from guests and serve them promptly.
• Handle guest complaints and resolve issues efficiently and courteously. Escalate issues promptly to supervisor on shift.
• Maintain a clean and organized bar area.
• Restock supplies (alcohol, mixers, garnishes, glassware) and ensure all inventory is properly maintained.
• Check guest IDs to verify legal drinking age and comply with local alcohol laws.
• Monitor and manage bar tabs, collect payments, and issue change.
• Ensure all beverages are served responsibly, in compliance with local laws regarding alcohol service.
• Refuse service to guests who appear intoxicated or disruptive as per internal policy.
• Follow health and safety protocols for food and beverage handling.

Qualifications

• Previous bartending experience required
• Diploma in Food & Beverage or related field
• Strong knowledge of beverages and bar service standards, cocktail preparation, presentation, and guest service expectations.
• Good knowledge of cocktails, spirits, wines, beers, mocktails, and other alcoholic and non-alcoholic beverages.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Strong attention to detail and ability to deliver personalized, attentive, and efficient service.
• Good knowledge of beverage ingredients, preparation methods, garnishes, glassware, and presentation standards.
• Ability to prepare cocktails and beverages consistently while maintaining quality and service speed.
• Ability to handle multiple tasks in a fast-paced bar and dining environment while maintaining service quality.