Bartender at Novotel

Job Description

• As a Bartender you are responsible for creating memorable experiences for our guests through preparing and serving a wide range of alcoholic and non-alcoholic beverages. This role involves maintaining a clean and organized bar area, ensuring the quality and consistency of drinks, managing inventory, and providing exceptional guest service.

Key Duties:

• Mix and serve alcoholic and non-alcoholic drinks according to recipes or guest preferences.
• Ensure drinks are served in proper glassware with appropriate garnishes.
• Maintain knowledge of drink recipes, new trends, and popular cocktails.
• Greet and interact with guests in a friendly, engaging, and professional manner.
• Take drink and food orders from guests and serve them promptly.
• Handle guest complaints and resolve issues efficiently and courteously. Escalate issues promptly to supervisor on shift.
• Maintain a clean and organized bar area.
• Restock supplies (alcohol, mixers, garnishes, glassware) and ensure all inventory is properly maintained.
• Check guest IDs to verify legal drinking age and comply with local alcohol laws.
• Monitor and manage bar tabs, collect payments, and issue change.
• Ensure all beverages are served responsibly, in compliance with local laws regarding alcohol service.
• Refuse service to guests who appear intoxicated or disruptive as per internal policy.
• Follow health and safety protocols for food and beverage handling.

Qualifications

• Previous bartending experience required
• Diploma in Food & Beverage or related field
• Strong knowledge of beverages and bar service standards, cocktail preparation, presentation, and guest service expectations.
• Good knowledge of cocktails, spirits, wines, beers, mocktails, and other alcoholic and non-alcoholic beverages.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Strong attention to detail and ability to deliver personalized, attentive, and efficient service.
• Good knowledge of beverage ingredients, preparation methods, garnishes, glassware, and presentation standards.
• Ability to prepare cocktails and beverages consistently while maintaining quality and service speed.
• Ability to handle multiple tasks in a fast-paced bar and dining environment while maintaining service quality.