Job Openings at Nairobi Safari Club

Summary:

Responsible for the management and organization of all areas of the Front Office, including the Front Desk, Bell Stand and Concierge. Continually strives to improve guest and associate engagement while maximizing financial performance and continuous development of staff associates.

Responsibilities:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Qualification & Experiences:

• University degree in Hotel Management with a post graduate Diploma in Customer care preferred.
• Computer knowledge a must.
• Considerable knowledge of computer systems for registration, reservations and backup systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to
• Operations in hotels.
• Ability to read, write, speak and understand the English as Swahili language to communicate with guests and team members.
• Thorough organization and supervisory skills proficient in accomplishing tasks.
• Ability to develop subordinates to enhance advancement in the hotel.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high
• Levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

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Summary:

The holder of this position will lead the development and execution of strategic Sales and Marketing Plans and initiatives that maximize profitability for the hotel in order to achieve budget, revenue and market share targets.

Key Responsibilities:

1. Direct the hotel in the development, implementation and achievement of their annual business and market plan objectives.
2. Provide leadership, guidance and assistance relating to the execution of marketing and sales functions, policies and standards as established by the company.
3. Provide strategic revenue management plans within the hotel to include; rate development, establishment of group thresholds, space utilization policy, deployment strategies through the review of competitive data, demand analysis and market mix management.
4. Oversee the management, training and career development of sales staff.
5. Assure effective utilization and adherence to standards relating to current systems in place at the hotel.
6. Ensure effective utilization of Profit Pack and other utilized Selective Selling guidelines to maximize revenue contribution from all segments.

Qualification & Experiences:

1. Bachelor’s degree (Marketing option) or equivalent; additional/advanced degree coursework in business preferred.
2. Substantial operations/ sales leadership experience; preferably 5 years or more.
3. Administration, marketing and communications a plus.
4. Proven track record of successes in achieving revenue objectives.
5. Extensive knowledge of marketing, negotiating and sales procedures associated with the hotel industry.
6. Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy.
7. Ability to perform critical analysis.
8. Excellent spoken and presentation skills.