Graduate Trainees at Sidian Bank

JOB PURPOSE

• Support claims officer in the overall claims strategy
• Support Underwriting Officer underwriting strategy
• Ensuring all underwriting operations follow, the Company and regulatory requirements.
• Claims management and ensuring all claims operations follow the Company and regulatory requirements.

KEY RESPONSIBILTIES

• Claims
• Underwriting
• Customer

MAIN ACTIVITIES

Claims

• Manage claims assigned end to end ensuring settlement within the timelines as per SLA.
• Providing risk management advice – notifying the team on any issues affecting the risk and where improvement is required.
• Updating customers and relationship managers on claim positions and statutes
• Receive and review claim process documentation and other relevant documents and pertinent requirements to ensure the accuracy and completeness.
• Ensure claims are updated in the Insurance processing system (IPEN)
• Claims process documentation.
• C0 -Signatory of the general insurance claims with the banks interest
• Ensure all claims received from branches and clients are registered and channeled to the insurers for action and within the stipulated timelines.
• Providing Risk Management advice – Notifying the team on any issues affecting the risk and where improvement is required.
• Escalations on static claims within timelines and schedule underwriter engagements and client visits where need be.
• Managing client and service providers’ relationships – resolve clients’ (internal & external) issues and handling any complaints associated with a claim.
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
• Please note that your job description may be subject to change from time to time in line with the Bank’s strategic direction
• Any other official duty that may be allocated by the line manager from time to time. 

Business Management Underwriting – Branch

• Ensure accurate debit notes & credit notes are raised in the bancassurance system.
• Ensure accurate policy endorsements and revisions are raised in the system.
• Ensure Policy contra and cancellation credit notes are raised in the system.
• Ensure Motor certificates, cover notes and policy documents are issued to the clients.
• Advise Branches and clients on Insurance rates and terms.
• Ensure Policy reinstatements revisions and endorsements are done and communicated to the underwriters.
• Grow the Gross Written premium of the intermediary by onboarding new clients and ensuring retention of the existing by servicing the branches assigned
• General business rates and terms negotiation to ensure or customers get value out of quotes issued and covers placed.
• Enhance and maintain a good business relation between the intermediary and the insurance companies and branches assigned,
• 10 Branches management on Debt collection, Policy renewals and policy cover issue. File ALL insurance pledge forms and ensure renewal with the intermediary

1. Customer

• Detailed explanation of insurance policies to customers, staff and the bank (internal customers)
• Managing client and service providers’ relationships – resolve clients’ (internal & external) issues.
• Through the Supervise customer service and relations functions and manage the complains and compliments register through the support of the client’s services officer.

DECISION MAKING AUTHORITY

This section records how decisions are made and the accountability for making decisions. Give examples of typical decisions that would be made, including:

• Various types of claims analysis
• Correspondence with branches and ensure compliance of all underwriting guidelines.

ACADEMIC BACKGROUND

• Bachelor’s Degree (Preference given to Actuarial, Insurance, Statistics or a Business-Related Course).

WORK EXPERIENCE

• At least 1 years’ experience in insurance claims administration.

SKILLS & COMPETENCIES

• Results oriented and self-driven with a proven performance track record
• Comprehensive knowledge of general insurance products
• Good planning, organization, and reporting skills with the ability to deliver effectively under strict deadlines
• Ability to understand the impact of operational initiatives from a sales/marketing perspective
• Excellent communication, presentation and customer service skills.
• Proficiency in the use of MS Office software application

PROFESSIONAL CERTIFICATION

• COP (Certificate of Proficiency in Insurance) or progress in Diploma in Insurance ACII or IIK

go to method of application »

JOB PURPOSE

Management of branches assigned to for:

• Business retention and policy renewal management
• Client’s insurance policies application and advising on the risk rates and acceptable terms,
• Debiting of policies in the Bancassurance system and policy declarations.
• Claims Analysis

KEY RESPONSIBILTIES

• General Business Underwriting & Operations Key – 40%
• Business Management, Underwriting and Operations (9 Branches) – 30%
• Customer Experience Management – 10%
• Risk and Compliance – 5%

MAIN ACTIVITIES

General Business Underwriting & Operations Key – 40%

• General business rates and terms negotiation to ensure all customers get value out of quotes issued and covers placed.
• Ensure SLAS define all TATs around the underwriting and operations processes
• Enhance and maintain a good business relation between the intermediary and the insurance companies.
• Ensure renewal notices are sent out to assigned intermediaries’ customers at least a month prior to policy expiry
• Track the renewal ratio for the assigned branches in the intermediary and advise the bank on the strategies to grow and maintain the overall ratio at 80%
• File ALL insurance pledge forms and ensure renewal with the intermediary

Business Management, Underwriting and Operations (9 Branches) – 30%

• Process and renew policies in the bancassurance system.
• Ensure Motor certificates, cover notes and policy documents are issued to the clients.
• Advise Branches and clients on Insurance rates and terms.
• Ensure Policy reinstatements revisions and endorsements are done and communicated to the underwriters.
• 9 Branches management on Debt collection, Policy renewals and policy cover issue. The branches include.
• Ensure accurate debit notes & credit notes are raised in the bancassurance system.
• Ensure accurate policy endorsements and revisions are raised in the system.
• Ensure Policy contra and cancellation credit notes are raised in the system.

Customer Experience Management – 10%

• Meet the departmental internal customer satisfaction.
• Identify opportunities for business development and providing insightful feedback on products and solutions that help in the customization and development of new products/solutions.
• Deliver high level customer service and client satisfaction.

Risk and Compliance – 5%

• Ensure all Insurance companies under the bank insurance panel signed Service Level Agreement.
• Ensure we comply with IRA on the Bancassurance Intermediary appointment and onboarding as an intermediary to appointed insurance companies.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy.

DECISION MAKING AUTHORITY

• This section records how decisions are made and the accountability for making decisions. Give examples Day to day making of
• Business decisions and advising customers on their insurance needs and costs. These include ALL clients in assigned branches. In
• The position holder is expected to make informed decisions and give customers advise on the same.
• Any matter involving premium refunds will be referred to the Finance and operations team who will seek approval from Head of Bancassurance before effecting

ACADEMIC BACKGROUND

• Bachelor’s Degree (Preference given to Actuarial, Insurance, Statistics or a Business-Related Course)

WORK EXPERIENCE

• At least 1 years in insurance, preferably in Bancassurance back office operations and claims experience.

SKILLS & COMPETENCIES

• Knowledge in Bancassurance Underwriting and Operations procedures.
• Knowledge in Insurance and Insurance products.
• Good Analytical and Interpersonal Decision-making skills.

PROFESSIONAL CERTIFICATION

• COP (Certificate of Proficiency in Insurance) or Diploma in Insurance ACII or IIK.