Internship Opportunities at Kempinski Hotels

Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
• Ensure that mechanical technicians adhere to set working hours.
• Submit FF&E requirement to the Plant room/supervisor/Assistant /Chief Engineer.
• Ensure that quality workmanship is observed.
• Ensure quick and permanent solutions are implemented to avert re-occurrences.
• Perform periodic preventive maintenance for machines and equipment.
• Ensure close and hands on supervision of mechanical technicians.
• Plan and schedule maintenance of equipment without interfering with the normal operations and depending on the urgency.
• Perform daily check for Laundry and Kitchen Equipment.
• Ensure that the preventive maintenance is done as scheduled.
• Advise storekeeper on what items are required in the store.
• Ensure that quality are items delivered.
• Ensure minimal wastage of materials.
• Have a working knowledge of Department Brand Standards to ensure compliance.
• Have working Knowledge of HVAC/Electrical and MEP Installations
• Ensure HACCP and COSHH policies are strictly adhered to.
• Ensure all equipment and machines are working and in good condition
• Ensure periodic testing and service of equipment is done.
• Take a daily record of all the electrical meters reading and submit to plant room technician for preparation of daily utility report
• Ensure all hazardous installations/ equipment are isolated, warning signs indicating e.g. Out of order, Do not operate are in place.
• Comply with all Kempinski International company policies.
• Comply with all systems and procedures as laid down by Chief Engineer.
• Replace all the burnt-out bulbs within the premises
• Inspect all public areas for any electric faults against the checklists
• Cary out minor electrical installation within the building
• Service and repair of electrical equipment
• Facilitate guest rooms and property maintenance
• Perform the right treatment of boilers and swimming pool water and keep a record of the water condition in the two systems.
• Monitor the effects of servicing and maintenance of plant equipment’s
• Receive fuel (AGO & LPG) and keep records of the same.
• Prepare Daily Utility consumption report.
• Ensure that there are no fuels, gas, and water, steam leaks in plant room the premises.
• Ensure proper chemical treatment of boiler make-up water and keep record of water condition in the system.

Skills, Knowledge and Expertise

• Degree/ Diploma in an engineering course from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

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Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

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Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:
• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling
• payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment
• from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not
• inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.

Skills, Knowledge and Expertise

• Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

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Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
• Be responsible for the safety of all guests and employees using the Fitness Center.
• Exhibit sensitivity to guest’s needs and cultural differences.
• Motivate guests to adhere to a fitness program and achieve goals.
• Evaluate the guest’s physical fitness level.
• Develop a fitness program for the guest.
• Teach exercise classes to the guests.  Coordinates timetable and updates it regularly.
• Monitors the progress for the guest's fitness program.
• Assist members in the Fitness Center with use of equipment.
• Prepare the fitness department equipment and supplies daily.
• Maintain cleanliness and neatness of the facility, especially after guest use.
• Takes inventory of the Fitness Center.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.

Skills, Knowledge and Expertise

• Degree/ Diploma in Fitness science/Gym operations or a related course from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude

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Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest
• satisfaction.
• Verify the physical status of room and updates Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
• Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

Skills, Knowledge and Expertise

• Degree/ Diploma in Housekeeping operations from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude

go to method of application »

Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
• Assist in the purchase of all AV equipment
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
• Manages and maintains Database Management Systems
• Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
• Prepare crystal reports
• Solve technical and operational challenges in the scope of IT reported by users.
• To support computers in hardware and software malfunction in coordination with all the departments.
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
• Maintain complete record of the systems related inventory.
• Coordinate the timely repair of the faulty computer systems and equipment.
• Establish and maintain procedures of the backup and restoration of all data and programs in the system.
• Coordinate the data and emergency procedures in the event of system failure.
• Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
• Keep all systems and software up to the current release.
• Advise hotel management on the existing and future systems being developed/implemented.
• Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
• Set up and maintain the office automation systems in the hotel.
• Support Systems, local area network, and wide system office.
• Handle all administrative in the information system office.
• Assist the users on the use of the information systems in the hotel.
• Prepare and maintain documentation n all hotel software applications.
• Maintain and inventory listing of all computer hardware in the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in IT from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

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Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:

• Maintain a hygienic kitchen and personal hygiene.
• Ensure company’s standards are maintained.
• Prepare and cook food according to the restaurant’s menu.
• Clean and re-set their working area.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Assemble and prepare ingredients for menu items.
• Assist with checking, receiving and storing of goods.
• Maintain storage areas.
• Establish and maintain professional and effective communication within the whole Food & Beverage Department.

Skills, Knowledge and Expertise

• Degree/ Diploma in Culinary arts from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

go to method of application »

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to: 

• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends. 
• Make recommendations for appropriate adjustments to kitchen operations accordingly. 
• Maintain a hygienic kitchen and personal hygiene and ensure company’s standards are maintained. 
• Prepare, cook and serve food according to the restaurant’s menu. 
• Clean and re-set their working area. 
• Ensure awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines. 
• Adhere to occupational, health and safety legislation, policies and procedures. 
• Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 
• Assemble and prepare ingredients for menu items. 
• Assist with checking, receiving and storing of goods. 
• Maintain storage areas. 
• Constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures. 
• Establish and maintain professional and effective communication within the whole Food & Beverage Department. 

Skills, Knowledge and Expertise

• Degree/ Diploma in Culinary from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2024/2025) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

go to method of application »

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Manage department contracts and purchasing requests.
• Establish, update and maintain departmental files and records.
• Creates databases, performs data entry, participates in purchasing projects by researching or providing relevant information; prepares reports accurately and within the allowed time frame.
• Authorizes payment for purchases by forwarding receiving documentation.
• Liaison with the accounting department to reconcile invoices and purchase orders.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

Skills, Knowledge and Expertise

• Degree/ Diploma in Procurement from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2024/2025)
•  Kenyan Citizen
•  Completed coursework (If even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be well-versed in professional and personal etiquette
•  Good Communication skills
•  Outgoing with a positive learning attitude

go to method of application »

Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
• Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
• All inquiries to be dealt with within 24 hours.
• Ensure the strict confidentiality of information passing though the office
• Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
• No work experience is required
• Less than one year since completion (2024/2025)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude