Job Openings at Britam

Job Purpose

The role holder will be reporting to the Legal Manager, the purpose of this role is to assist the Legal Manager Corporate in the provision of legal support to the retail segment and the effective management of litigation and contractual risks

Key responsibilities

1. Provide Legal Advisory specific to Real Estate and Conveyancing transactions undertaken by the Company.
2. Draft contractual documents including Leases for Real Estate transactions by the Company.
3. Provide Legal Advisory on other requested/assigned matters through the provision of Legal Opinions, Presentations and participation in internal/external meetings.
4. Provide pro-active and/or strategic legal solutions to retail segment problems
5. Keep abreast on upcoming laws and regulations and advise the business on implications thereof.
6. Adhere to and Update the Legal Process Manuals.
7. Draft, Negotiate and Review contracts or any other documentation assigned and assess legal implications that need to be brought to the executive management’s attention
8. Manage external Advocates handling active briefs through pro-active correspondence
9. Instruct Advocates to take up matters on behalf of the Company 
10. Review advocates legal costs to ensure that the same are within the Advocates Remuneration Order 2014 as well as attempt other cost saving measures 
11. Prepare and submit status reports within reporting timelines.
12. Effective Management of disputes through alternative dispute resolution mechanisms, case management, review of pleadings, preparation of witnesses and attendance of court hearings  
13. Manage Legal documents and records and facilitate execution of legal documents in line with the Contract Management Policy 
14. Facilitate and participate in training programmes initiated by the Legal Department 
15. Attend and Participate in Departmental and Segment meetings.
16. Assist in taking minutes as requested from time to time.
17. Delegated Authority. As per the approved Delegated Authority Matrix
18. Perform any other duties as may be assigned from time to time

Key Performance Measures

• Compliance with the set Turn Around Times on Legal Advisory and Contract Management
• Effective management of disputes 
• Cost Savings
• As per Personal Scorecard

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Bachelor of Laws degree (LLB) from a recognized University;
• Post graduate Diploma from Kenya School of Law
• An advocate of the High Court of Kenya holding a valid practicing certificate with at least 4 years post admission experience; 
• At least 4 years relevant experience in the conveyancing and/or commercial department of a busy law firm or legal corporate environment.
• Knowledge and understanding of conveyancing, Real Estate, commercial law and the respective Laws and regulations;

Technical/ Functional competencies

• Knowledge, appreciation and application of legal concepts
• Report writing-ability 
• High moral and ethical standing
• Highly motivated and Team Player
• Innovative, Problem solver and solution oriented  
• Proficient in Microsoft Office (Word, PowerPoint and Excel)

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Job Purpose

• The job holder will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise business systems.
• The role holder will recommend the redesign and configuration of operating systems and system applications as well as investigates and analyse feasibility of system requirements and develop systems specifications.

Key responsibilities

1. Manages the day-to-day operations of the host servers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
2. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
3. Supervises Operations staff. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation.
4. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
5. Establishes, maintains and manages user’s directory services (domain services, group policies and exchange services). Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
6. Ensures high availability and acceptable levels of performance of mission critical host server’s resources.
7. Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
8. Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
9. Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
10. Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Degree in science/Engineering/Computer Science
• ITIL intermediate
• Extensive programming background in any applicable language
• Minimum of 4 – 6  years’ experience in a 24x7 service provider environment

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Job Purpose:

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy

Key Responsibilities

1. Assess the proposed risk within set standards
2. SLA management with the support functions (finance, IT, operations) 
3. Data collection and analysis
4. Risk Assessment and loss ratio rating.
5. Review proposal forms
6. Release policy documents to clients 
7. Communicate with clients on the renewal terms
8. Liaise with intermediaries, partners and direct clients on issues relating to their policies
9. Generate renewal notices for all renewal business 
10. Keep detailed and accurate records of policies underwritten and decisions made
11. Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails)
12. Delegated Authority:  As per the approved Delegated Authority Matrix
13. Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required

Key Performance Measures

As described in your Personal Scorecard

Knowledge, Experience, and Qualifications Required

• Bachelor's degree in Commerce, Insurance option
• At least one year of experience in claims processing
• Technical/ Functional competencies
• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

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Job Purpose

The job holder will be responsible for;

• Administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications. 
• Reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence. 
• Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.

Key responsibilities

1. Provide first line and second line support and maintenance services to all business systems. Escalates and sources expertise when necessary. 
2. Proactive monitoring of various production systems for performance, availability, and other critical parameters
3. Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
4. Maintenance and administration of the Group Enterprise systems
5. Ensure the enterprise systems is adequately sized to meet SLA’s with the business
6. Define and monitor data and application availability for the enterprise systems
7. Document and update processes and procedures in use for the business systems
8. Providing and monitoring SLAs and OLAs
9. Adequate communication to stakeholders on the state of any tickets assigned 
10. Follow up and reporting on tickets escalated to third line support
11. Testing new system functionality before deployment into production environments
12. Test the achievement of supportability requirements for delivered solutions 
13. Approvals for acceptance tests
14. Delegated authority ;as per the approved delegated authority matrix
15. Perform backup and restore testing as per the restore calendar
16. Document and adhere to change management process

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience and qualifications required

• Degree in Science/Engineering/Computer Science
• ITIL intermediate
• Minimum of 2 – 4  years’ experience in a 24x7 service provider environment 

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Job Purpose

• Role holder will be responsible for Reward and benefits strategy, change management & HR analytics and to support EMC, P&D and Functions with HR requests. 
• Responsible for developing reward and benefits strategy and policies and continuously reviewing to ensure they are competitive based on the market and industry. The role holder will ensure all rewards and benefits strategies and policies comply with all regulations guiding the industry and individual countries.
• Role holder will provide leadership and support to the total reward strategies and agenda with emphasis on salaries, bonuses, pensions, medical insurance and other staff benefits framework and processes that are aligned to the business strategy and values.

Key responsibilities

1. Implement the Group Reward Strategy, covering salaries, bonuses, pensions, medical insurance, employee stock option scheme, mortgage scheme, sales incentive plans and any other.
2. Ensuring compliance with all the necessary statutory regulations and legislations in the various jurisdictions where the Group operates.
3. Efficiently manage all administrative functions related to remuneration and benefits systems and structures at Britam. Responsible for ensuring that all staff are registered in all applicable benefits schemes.
4. Develop and implement reward strategies to include salary benchmarking, benefits (including pension) management and annual compensation events such as bonus and salary review.
5. Ensure appropriate personnel administration processes and systems are in place, which meet the respective legal and organisational requirements such as Income Tax, National Social Security Fund (NSSF), National Hospital Insurance Fund (NHIF), Pension Fund Administrators and other statutory requirements.
6. Prepares communication briefs and sessions on compensation related changes emanating either from the company perspective or regulatory perspective
7. Conduct annual remuneration surveys and carry out research in all countries that Britam operates and make recommendations on compensation and benefits based on remuneration trends and best practices in those jurisdictions.
8. Evaluates and modifies remuneration and benefits policies to establish competitive programs and to ensure compliance with legal requirements.
9. Implement the annual performance framework of increments, promotions and bonuses for all staff where Britam operates in liaison with HR team Implement and administer the deferred bonus scheme and provide statements as per agreed timelines.
10. Responsible for execution of terminal benefits for staff exiting the company.
11. Determine impact of existing benefits and compensation system on retention and recruitment.
12. Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performance.
13. Payroll trend analysis including adverse trend identification and course correction so as to ensure effective application of reward policies and procedures across the geographies.
14. Assess benefits, compensation and compliance needs in consultation with HR business partners.
15. Research and make recommendations on compensation and benefits based on remuneration trends and best practice.
16. Collaborate with EMC and P&D segment leads to drive all HR related activities within the segments
17. Collaborate with all segment and function leads to facilitate change management and drive HR analytics throughout the organization
18. Develop HR strategy for EMC and P&D segments in line with the overall HR strategy and the Business Strategy;
19. Design and execution of annual action plans and human resource related budgets in line with company human resource strategy and direction. 
20. Monitor the achievement of the action plans against human resource milestones and key performance indicators such as employee satisfaction, productivity and employee retention
21. Meet with management to discuss and clarify requests for projects, highlight issues, and make recommendations to address issues and priorities.
22. Communicate with staff through newsletters, briefing sessions, meetings on dynamic issues and occurrences in HR procedures.
23. Execute the EMC and P&D segments recruitment and on boarding process and activities, e.g. approvals, advertisement, shortlisting, interviewing, negotiation, contract management and induction
24. Preparation and submission of monthly progress and update reports
25. Review departmental staffing requirements in liaison with departmental line management
26. Develop the training and development calendar or staff placement changes
27. Approval of external job adverts for advertising through the newspaper and employment agencies.
28. Ensure all human resource operational processes and systems in the core departments are complying with the laid down statutory requirements
29. Giving advice and guidance on interpretation and application of HR Policies and Procedures to employees in the assigned division
30. Champion Staff welfare and team building initiatives in the support functions
31. Drive culture change initiatives for support functions
32. Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performance
33. Implement employee development initiatives and career development activities
34. Measure effectiveness of HR initiatives on support functions.

Key Performance Measures

As described in your Personal Scorecard

Knowledge, experience and qualifications required

• Bachelor’s Degree in a business related field
• Master’s degree in Human Resource Management is an added advantage.
• Postgraduate Diploma in compensation, benefits and /or HR
• 7-10 years compensation and benefits and/or HR  management experience, 3-4 years of which must be in management
• Up to date knowledge on various country Employment and Contract Laws as well as Retirement Benefits rules and regulations
• Proven track record of analysis of remuneration data using Business and market knowledge

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Job Purpose

The role holder will assist the HRBP FA Sales Talent Manager in the planning, organizing and delivery of HR programs, policies and activities in the FA agency network which include talent management, performance management, employee relations.  The role holder will ensure data is gathered, analysed and disseminated appropriately for decision making and consistently look for ways to improve, simplify and bring creative solutions to Talent Management issues within the team and to the benefit of the Agency network.

Key Responsibilities

1. Assist in the implementation of talent management programs and activities for the FA network which in drive initiatives aimed at enhancing productivity of the Agency network;
2. Support in Agents recruitment and onboarding process and activities, including but not limited to placing advertisements, promotion of Agent career, initial shortlisting and interviewing including assessment centres, file management and onboarding;
3. In liaison with the HR Manager, ensure agents contracts and performance contracts are updated at all times and support in the facilitating performance appraisal process for the Agency Network;
4. Collate information on training needs from channel managers and information relating to the evaluation of training to inform the development and monitoring of learning and development programmes for the network;
5. In liaison with the HR Manager and Head of FA/IFA Recruitment and Training, to facilitate and coordinate the execution of training and development calendar for Agents;
6. Conduct research and analysis of HR trends and provide insights to the HR Manager on the development of strategies and initiatives for the Agency Network;
7. Support the HR Manager on HR data analysis on Agents network that cut across business, talent, sourcing training and compensation etc;
8. Giving advice and guidance on interpretation and application of HR Policies and Procedures to Agents Network;
9. Assist in driving the Agents Network culture change and implementation;
10. Participate in HR led initiatives/ projects in the company; and
11. Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Bachelor’s Degree in relevant field
• Diploma in Human Resource Management or CHRP
• 2- 4 years’ experience in generalist human resources management
• Planning, organizing and coordination experience.
• Research, Analytics and Monitoring experience.
• Systems Administration and Information Management experience.

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Job Purpose

Manage client portfolios as per mandate.

Key responsibilities

1. Maintain a perspective on current and future economic conditions and industry trends 
2. Assess potential investment opportunities across traditional and non- traditional asset classes
3. Assist in generating ad hoc reports as necessary for presentations to internal and external stakeholders 
4. Attend and present at clients’ board of trustee and annual general meetings actively contribute towards coming up with superior asset allocation and security selection decisions. 
5. Construct and rebalance portfolios
6. Support AMC UG as per the hub and spoke model
7. Delegated Authority:  As per the approved Delegated Authority Matrix
8. Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience, and qualifications Required

1. Bachelor's degree in Commerce, Finance, Economics or related field 
2. 6-8 years’ experience in financial markets with hands-on exposure to equities, interest-bearing assets, property, and private equity, 3 of which must be in a supervisory capacity
3. CFA Finalist  
4. Member of a relevant professional body

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Job Purpose:

The role of the DDO Associate I will be to:

• Provide prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
• Manage and maintain all company’s physical documents and records
• Co-ordinate activities and support services within the Registry function
• Give effective supervision to the outsourced registry assistants
• Scanning, assembling and franking of policy documents and dispatch process 

Key responsibilities

• Daily & monthly reporting of registry and policy assembly processes 
• Ensure client details/ instructions are accurately and timely processed in line with the requisite processes 
• Co-ordinate any out-sourced services of document storage and retrieval
• Policy document: printing, franking, assembly and scanning to DMS
• Ensure timely dispatch of assembled policy schedules to branches within TAT
• Processing the completion of new business, client services e.g. issuance of policy documents while adhering to set procedures and guidelines thus limiting the exposure to risk and litigation
• Verifying stamp duty amount due on the sum assured 
• Dispatch and tracking of policy documents to branches
• Physical document handling: 
• Receipt and verification of records submitted by branches and business units
• Arrangement and retrieval of physical documents.
• Sorting of documents and verifying their attachments.
• File recording: tracking, safe movement and custody of client files and policies between branches & HQ
• Quarterly archiving of files not in current use
• General Registry work as assigned by a DDO team lead
• Accurate and timely processing of client requests
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Participate in development of knowledge base within DDO

Key Performance Measures

As described in your Personal Score Card

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Job Purpose:

Undertake pension administration activities to support the achievement of business unit plan

Key responsibilities

1. Updating and reconciling pension collections from all channels ( Banks, M-pesa, DDA).
2. Posting member contributions
3. Suspense management in all pension collections and payments accounts.
4. Data cleaning and verification for new schemes loading and monthly updates
5. Administering and management of the Managed Retirement Funds [MRF]
6. Constantly liaising with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits,
7. Carrying out statutory compliance of pension schemes with both the Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA)
8. Maintaining records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA)
9. Process withdrawals on the Administration system(Fund Master)
10. Perform any other duties as may be assigned from time to time
11. Key Performance Measures
12. As described in your Personal Score Card

 Knowledge, experience and qualifications required

• Bachelor’s Degree in business related field
• At least one year experience in a  similar position 2-4 years’ relevant experience in the insurance industry
• Technical/ Functional competencies
• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Understanding of the pension industry and administrative skills

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Job Purpose

The role holder will drive Data Analytics within the Group with an aim of developing customer centric solutions.

Key responsibilities

1. Work with stakeholders throughout the Group to identify customer insights including:

• 360-degree view of customers
• Upselling opportunities
• Cross-selling opportunities
• Lead generation and management
• Digital marketing optimization

2. Leverage Data Science to drive innovative customer solutions with a special focus on:

• Pricing optimization
• Discount policy management
• Portfolio monitoring and management
• Churn prevention

3. Leverage Data Science to optimize claims and operational processes with a special focus on:

• Fraud prevention and Back office optimization
• AI to support claims management

4. Assess the effectiveness and accuracy of new data sources and data gathering techniques.
5. Coordinate with different functional teams to implement models and monitor outcomes.
6. Develop dashboards and tools to monitor and analyze model performance and data accuracy.
7. Ad hoc duties assigned by line manager.

Knowledge, Experience and Qualifications required

1. University Degree in Data Science, Statistics, Actuarial Science – or other highly numerate subject area.
2. At least 2 years of data science experience in an e-commerce, digital marketplace and/or financial services.
3. Proven experience working across functions and with multiple stakeholders.
4. A keen eye for innovation in the insurance and financial services space preferred.
5. Experience in creating and using advanced machine learning algorithms and statistics: regression,
6. simulation, scenario analysis, modelling, clustering, decision trees, etc.
7. Coding knowledge and experience with several languages.
8. Experience querying databases and using statistical computer languages: R, Python, SLQ, etc.
9. Experience using web services: Redshift, etc.
10. Experience analysing data from 3rd party providers: Google Analytics, Facebook Insights, etc.
11. Experience with distributed data/computing tools: Hadoop, MySQL, etc.
12. Experience visualizing/presenting data for stakeholders using: Power BI, Data Studio etc.
13. Experience working with and creating data architectures.
14. Experience in data mining.
15. Knowledge of advanced statistical techniques and concepts (regression, properties of distributions,
16. statistical tests and proper usage, etc.) and experience with applications.
17. A drive to learn and master new technologies and techniques.

Key Competencies

• Excellent oral and written communication skills with the ability to translate and communicate complex principles to a non-technical audience. 
• Ability to build and maintain effective working relationships with all stakeholders within each client segment.
• Ability to think clearly and analytically. 
• Ability to identify and solve all problem types i.e. both technical and non-technical.
• A keen eye for innovation in the insurance and financial services both traditional and non-traditional (FinTechs etc.) spaces.
• Post graduate degree/qualifications in data analytics or data science (will be an added advantage).