Job Openings at Emerge Egress Consulting

Core Duties and Responsibilities

• Conducting business and personal diary management, email management as appropriate.
• Organizing and diarizing the Managing Director’s calendar, diaries, scheduling appointments.
• Ensuring and coordinating meetings in a pro-active and efficient manner. 
• Overseeing the general administrative duties run smoothly.
• Liaising with key contacts in the industry on behalf of the MD
• Preparing briefs, minutes , presentations, and reports for meetings. 
• Liaising with all authorities, departments, vendors and other stakeholders . 
• Preparing for all logistical details such as travel, visas, travel itinerary, agenda, logistics and accommodation for business trips and, occasionally, traveling with the Director to take notes or dictation at meetings or to provide general assistance during presentations. 
• Attending to high volume phone calls and other corporate communication tools on behalf of the Director.
• Represent the Managing Director and management in various meetings etc.
• Preparation of schedules, meetings, equipment etc ahead of meetings.
• Prepare and plan Assist with scheduled programs, events, activities 
• Monitor implementation of various assignments, policies.
• Execution of personal errands for MD as required
• Any other duties as allocated.

Job Specifications and Qualifications

• Bachelor degree in Business Administration, Communication or related area. 
• 3 years of relevant work experience.
• Proficiency in Microsoft Office Suite.

Key Competencies 

• Flexibility & Adaptability skills.
• Proactive
• Ability to handle pressure and remain calm.
• Strong communication and interpersonal skills, both written and verbal. 
• Confidentiality.

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Role Objective

• A hospital in Nairobi is seeking to hire a competent individual who is conversant with the smart system and ability to handle claims in the medical field effectively.

Core Duties and Responsibilities

• Responsible for analyzing, vetting and processing insurance claims to the satisfaction of clients in accordance with policy terms and conditions .
• Ensuring that claims made on insurance policies are dealt with promptly and efficiently.
• Appointment scheduling, managing schedules for doctors, specialists, and other healthcare providers. 
• Booking and coordinating patient appointments, rescheduling as needed, and 
• Ensuring efficient use of clinical resources, performing clerical duties such as fax, copying documents, filing etc and efficient operations.
• Maintaining accurate and confidential patient records in compliance with healthcare regulations. 
• Handle. Complaints and problem solving for various arising issues.
• Managed high volume phones and various forms of correspondences efficiently.
• Updating patient information and  hospital databases effectively.
• Billing and insurance coordination, assisting with patient billing processes, verifying insurance coverage, and handling billing inquiries. 
• Processing accurate documentation and requirements for reimbursement with the relevant parties.
• Manning front desk reception welcoming visitors, patients and other stakeholders and providing the necessary assistance.
• Responding to phone calls, emails, and other social media correspondence as required.
• Generating receipts and invoices and any other documents as needed.
• Providing general administrative support to hospital staff and departments.
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• At least a Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.
• Must possess not less than 2yrs experience working with SMART systems that handle health insurance companies.

Key Competencies

• Great communication skills 
• Patience
• Empathetic Skills.
• Customer Relationship Skills
• Problem Solving Skills

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Role Objective

• Our client is a rapidly growing outlet with branches in Nairobi and is hiring a manager who has great management skills.

Core Duties and Responsibilities

• Responsible for executing strategy, building talent and operational excellence in all the stores.
• Responsible for general management, inventory management which includes loss prevention, sales training and workforce management.
• Responsible for the smooth, efficient, and profitable operation of the retail stores while protecting company assets and resources.
• Completes performance appraisals and assists with interviewing, selection, training, staffing, promotions, coaching, and discipline of employees as needed.
• Responsible for the strategic direction and leadership of all Retail sales activities.
• Work with media and marketing agencies to execute cost-effective, profit-enhancing marketing and consumer marketing programs.
• Understands the complexity of external and internal customer relationships actively identifies concerns and creates counter measures.
• Evaluates competitors from the customer’s perspective to identify how / where to differentiate to gain market share.
• Responsible for building and maintaining a high performing team in the Retail business through acquisition and development of talent at all levels.
• To ensure smooth operations of supply chain as a key responsibility; optimal stocking and consistency in supply.
• To plan and implement promotions by ensuring optimum use of budgetary allocations and maximizing benefits through sales.
• Lead and be part of the decision making team to determine future strategic direction of retail business.
• Maintain high standards in all aspects of the retail’s appearance, operation, risk management and safety at all times including, conducting and documenting monthly property inspections.
• To analyze and use customer feedback and ensure a consistent, quality store experience for customers across all stores.
• Canvas the local market to stay informed on market trends, demographics and economy.

Key Competencies

• Effective Communication and People skills
• Adaptability
• High Integrity and Transparency 
• Leadership Skills

Job Specifications and Qualifications

• Bachelor's Degree in Business Administration, Retail Management,  Operations Management.
• At least 5 years demonstrated experience Retail Business.
• Familiarity with work order management software tool.
• Strong literacy in Microsoft Office Suite.