Job Openings at Equity Bank Kenya

The Datacenter Shift Supervisor is responsible for leading and coordinating datacenter operations during assigned shifts to ensure continuous availability of critical systems and services. This includes supervising Shift Engineers, managing incidents, performing inspections, ensuring that all operational activities align with established SOPs, and providing accurate reporting and analytics to support operational visibility and decision-making. The role serves as the first line of escalation during shifts and ensures seamless handover to maintain the operational integrity of the datacenter.

Key Responsibilities / Accountabilities

• Shift Supervision & Leadership
• Supervise and coordinate Shift Engineers to ensure all monitoring, maintenance, and incident response tasks are executed effectively.
• Act as the primary point of escalation for complex incidents during the shift and coordinate with senior management and technical teams.
• Ensure thorough shift handovers through detailed reports and briefings to incoming teams.
• Monitoring & Operations
• Oversee continuous monitoring of datacenter infrastructure, including power, cooling, and network systems, using BMS/DCIM and other monitoring tools.
• Respond to alarms and alerts, troubleshoot escalated issues, and initiate incident workflows.
• Conduct regular walkthrough inspections to verify system health and adherence to environmental parameters.
• Incident Response & Resolution
• Lead the response to incidents during shifts following established SOPs/EOPs, escalating as appropriate.
• Oversee root cause analysis for incidents and recommend preventive actions.
• Ensure accurate incident documentation, timelines, and corrective measures are logged.
• Maintenance & Support
• Oversee routine maintenance tasks, including backup power checks, environmental control system verification, and rack-level checks.
• Coordinate preventive maintenance activities during shifts and ensure they are properly supervised and documented.
• Support asset tracking and ensure updates are accurately recorded.
• Shift Administration & Ticket Management
• Maintain accurate logs of shift activities, incidents, and maintenance tasks.
• Ensure smooth handover between shifts, highlighting ongoing issues and pending tasks.
• Supervise ticket logging and closure by Shift Engineers, ensuring SLA adherence and completeness of records.
• Escalate unresolved or delayed tickets and track trends to recommend process improvements.
• Reporting & Analytics
• Compile and submit shift-based reports covering incidents, alarms, maintenance activities, and environmental status.
• Track and analyze key operational metrics such as incident response times, alarm frequencies, and SLA adherence.
• Identify recurring issues and operational patterns from ticketing and monitoring data, and provide insights to the Datacenter Operations Manager for continuous improvement.
• Contribute to weekly and monthly operational dashboards, audits, and management reports.
• Ensure all reporting follows standardized formats and is accurate, timely, and audit-ready.

Essential Knowledge

• Excellent understanding of low-voltage power infrastructures, operational standards, and optimal operating parameters.
• Working knowledge of HVAC systems, air handling units, computer-grade cooling systems, building monitoring/control systems, and generators.

Key Competencies

• Strong organizational and leadership skills
• High availability and commitment to shift work
• Excellent communication and escalation discipline
• Analytical mindset and reporting accuracy
• Professionalism under pressure
• Self-motivation and accountability

Qualifications and Experience  

• Education: University degree in Electrical Engineering, Power Systems, Mechanical Engineering, or a related field.
• Experience: Proven track record in datacenter operations with hands-on experience managing critical facility incidents.
• Strong understanding of datacenter power, cooling, and network systems.
• Demonstrated leadership ability in supervising shift-based technical teams.

go to method of application »

• The Datacenter Operations Manager supports the Senior Datacenter Manager in overseeing the day-to-day operations of the datacenter to ensure continuous availability, reliability, and compliance of critical infrastructure. The role involves managing operational processes, coordinating shift teams, ensuring facility uptime, and maintaining accurate reporting and documentation. The position works closely with Network, Systems, Security, and Facilities teams to uphold service levels, support business continuity, and drive operational excellence.

Key Responsibilities / Accountabilities

• Operational Management
• Oversee daily datacenter operations, ensuring power, cooling, environmental systems, and security are functioning within service level targets.
• Monitor operational performance through BMS/DCIM dashboards, alarms, and shift reports to maintain high uptime and reliability.
• Manage datacenter assets and ensure accurate inventories of infrastructure components.
• Infrastructure Maintenance
• Coordinate routine inspections and preventive maintenance for electrical, mechanical, and environmental systems.
• Supervise maintenance, repair, and replacement activities to ensure equipment integrity and service continuity.
• Support planning and execution of infrastructure upgrades and capacity expansions in coordination with the Power & Mechanical Systems Manager.
• Incident Management
• Act as the primary escalation point for incidents affecting datacenter operations.
• Oversee incident response, ensuring rapid containment, communication, and service restoration.
• Lead or participate in root cause analysis sessions and ensure corrective actions are implemented and tracked.
• Security & Compliance
• Support enforcement of datacenter physical security policies and access control procedures.
• Ensure operations comply with industry standards, regulatory requirements, and organizational policies (e.g., ISO 27001, PCI DSS, Uptime Institute).
• Coordinate with Security and Audit teams during reviews and assessments.
• Project Support
• Participate in datacenter infrastructure and operational improvement projects, including expansions, upgrades, and optimization initiatives.
• Monitor project timelines, budgets, and deliverables, escalating risks as necessary.
• Liaise with internal teams, vendors, and contractors to support successful project execution.
• Reporting & Documentation
• Ensure accurate documentation of operational activities, incidents, assets, and maintenance records.
• Prepare and submit regular operational reports on performance, capacity utilization, incidents, and trends.
• Contribute to management dashboards, audits, and operational analytics to support strategic decision-making.
• Essential Knowledge
• Excellent understanding of low-voltage power infrastructures, standards, and operational parameters.
• Working knowledge of HVAC systems, air handling units, precision cooling systems, building monitoring/control systems, and generators.
• Familiarity with BMS/DCIM platforms and alarm management workflows.
• Key Competencies
• Strong organizational and leadership skills
• High availability and commitment to operational excellence
• Effective communication and escalation management
• Analytical mindset with attention to detail
• Professionalism under pressure
• Ability to coordinate across multiple teams and vendors 

Qualifications and Experience  

• Education: University degree in Electrical Engineering (Power Systems) or a related technical field.
• Strong knowledge of LV switchgear operation and protection, UPS systems, generators, and PLC-based controls.
• Proven troubleshooting and decision-making abilities in critical infrastructure environments.
• Experience in datacenter operations or critical facilities management.
• Strong written and oral communication skills.

go to method of application »

• The Datacenter Operations Manager supports the Senior Datacenter Manager in overseeing the day-to-day operations of the datacenter to ensure continuous availability, reliability, and compliance of critical infrastructure. The role involves managing operational processes, coordinating shift teams, ensuring facility uptime, and maintaining accurate reporting and documentation. The position works closely with Network, Systems, Security, and Facilities teams to uphold service levels, support business continuity, and drive operational excellence.

Key Responsibilities / Accountabilities

• Operational Management
• Oversee daily datacenter operations, ensuring power, cooling, environmental systems, and security are functioning within service level targets.
• Monitor operational performance through BMS/DCIM dashboards, alarms, and shift reports to maintain high uptime and reliability.
• Manage datacenter assets and ensure accurate inventories of infrastructure components.
• Infrastructure Maintenance
• Coordinate routine inspections and preventive maintenance for electrical, mechanical, and environmental systems.
• Supervise maintenance, repair, and replacement activities to ensure equipment integrity and service continuity.
• Support planning and execution of infrastructure upgrades and capacity expansions in coordination with the Power & Mechanical Systems Manager.
• Incident Management
• Act as the primary escalation point for incidents affecting datacenter operations.
• Oversee incident response, ensuring rapid containment, communication, and service restoration.
• Lead or participate in root cause analysis sessions and ensure corrective actions are implemented and tracked.
• Security & Compliance
• Support enforcement of datacenter physical security policies and access control procedures.
• Ensure operations comply with industry standards, regulatory requirements, and organizational policies (e.g., ISO 27001, PCI DSS, Uptime Institute).
• Coordinate with Security and Audit teams during reviews and assessments.
• Project Support
• Participate in datacenter infrastructure and operational improvement projects, including expansions, upgrades, and optimization initiatives.
• Monitor project timelines, budgets, and deliverables, escalating risks as necessary.
• Liaise with internal teams, vendors, and contractors to support successful project execution.
• Reporting & Documentation
• Ensure accurate documentation of operational activities, incidents, assets, and maintenance records.
• Prepare and submit regular operational reports on performance, capacity utilization, incidents, and trends.
• Contribute to management dashboards, audits, and operational analytics to support strategic decision-making.
• Essential Knowledge
• Excellent understanding of low-voltage power infrastructures, standards, and operational parameters.
• Working knowledge of HVAC systems, air handling units, precision cooling systems, building monitoring/control systems, and generators.
• Familiarity with BMS/DCIM platforms and alarm management workflows.
• Key Competencies
• Strong organizational and leadership skills
• High availability and commitment to operational excellence
• Effective communication and escalation management
• Analytical mindset with attention to detail
• Professionalism under pressure
• Ability to coordinate across multiple teams and vendors 

Qualifications and Experience  

• Education: University degree in Electrical Engineering (Power Systems) or a related technical field.
• Strong knowledge of LV switchgear operation and protection, UPS systems, generators, and PLC-based controls.
• Proven troubleshooting and decision-making abilities in critical infrastructure environments.
• Experience in datacenter operations or critical facilities management.
• Strong written and oral communication skills.