Job Openings at Ramco Group

ROLE PURPOSE:

• To prepare digital files and artwork for printing.
• Tasked as below but not limited to;

KEY RESPONSIBILITIES (Key Result Areas)

• Work on new designs and revise existing files which may include: typesetting, illustrations, photo manipulation, logo design, branding, and designing printed collateral
• Advise customer service staff and clients on alternative graphic options based on the project artwork, material selection, and technologies
• Impose digital files for efficient print and bindery production
• Effectively and professionally communicate with clients and advise of any issues concerning their files or deadline
• Prepare client graphic files for optimum proofing and production results
• Schedule jobs by due dates or as requested by management
• Ensure file and production consistency with past and similar jobs
• Receive the idea of the artwork from the client through the sales team for design purposes of the product
• Work with client on getting the final artwork approved for further processing of the job.
• Perform all other duties and responsibilities as assigned or directed by the supervisor

QUALIFICATIONS AND EXPERIENCE

• Certificate/Diploma in Electronic Publication or Graphic and Design or any related course.

SKILLS AND ATTRIBUTES FOR THE ROLE:

• Thorough knowledge of all aspects of printing processes
• Ms Office skills
• Adobe Creative suite preferably Illustrator, photoshop, In-Design
• Knowledge in Flexo and offset printing
• Excellent interpersonal skills
• Proactive attitude with adaptability
• Team player
• High level of accuracy and attention to detail
• Ability to perform well under pressure

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ROLE PURPOSE:

• Coordinating all phases of production, including planning, scheduling, and monitoring production activities to ensure products are produced within the constraints of time, cost, and quality.
• Tasked as below, but not limited to;

KEY RESPONSIBILITIES (Key Result Areas)

• The role involves providing essential support to Production Supervisors in organizing and executing activities that are related to production processes. This support is crucial in ensuring that the workflow is efficient and that all tasks are completed on time.
• Ensuring that the planning schedule is effectively communicated to the supervisors who oversee both day and night shifts. This enables the supervisors to allocate resources and manage the teams appropriately, ensuring that production goals are met without delays.
• Uploading details of new job orders into the access database, which is necessary for machine loading. This step is vital as it helps in managing how machines are utilized and ensures that production runs smoothly.
• Making requests for each job, along with tracking the issuance of necessary materials from the store through the SAP system. This process helps in keeping the production line supplied with the right materials at the right time.
• Transferring ready/ completed jobs to dispatch department. This ensures that finished products are sent out in a timely manner to meet customer demands. Furthermore, planning and following up on print jobs is essential to ensure that each print order is tracked from start to finish until it is dispatched.
• Generating monthly reports on material consumption is another key responsibility. These reports provide insights into how much material is being used and help in managing inventory effectively.
• Conducting a monthly stock take report. This helps in maintaining accurate inventory records and supports better decision-making regarding production and stock management.
• Conducting a monthly assessment of work in progress and taking inventory of materials present on the production floor is essential. This involves counting and evaluating all stock items, then creating detailed reports based on the findings. These reports provide valuable insights into material availability and help track ongoing projects.
• Generate status reports for jobs that are pending completion. These reports detail job progress and the remaining balances of materials needed, ensuring that everyone involved has a clear understanding of the current situation and what still needs to be accomplished.
• Ascertaining that all materials required for planned jobs are readily available on the floor. This proactive step helps prevent delays and ensures that work can continue smoothly without interruption.
• Another key responsibility is to verify the invoices submitted by contractors. This verification process includes checking that the work reported as completed aligns with the services rendered before the invoices are scanned for creating Local Purchase Orders (LPOs). This step is critical to maintain financial accuracy and accountability.
• Organize the generation of Local Purchase Orders. Once the outsourced jobs are completed and materials are returned, a Good Received Note (GRN) must be created to confirm the receipt of those materials. This documentation is essential for tracking these transactions clearly.
• Follow up on material requisitions. This involves ensuring that all materials are issued promptly through the Enterprise Resource Planning (ERP) system. Timely issuance is important for maintaining workflow and avoiding delays in production.
• Coordination and acquisition of a variety of miscellaneous items necessary for production. This involves keeping accurate records of these items to monitor their availability and usage. Efficient tracking of these resources supports the overall efficiency and effectiveness of the production process.

QUALIFICATIONS AND EXPERIENCE

• Ability to work independently, manage time effectively, and prioritize tasks to meet production demands and deadlines.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, allowing effective collaboration with team members and other stakeholders.
• Diploma in Printing Technology from a recognized institution.

SKILLS AND ATTRIBUTES FOR THE ROLE:

• Ability to communicate and create working relationships with all levels of staff.
• Planning and organisation skills to be able to deliver work instructions given.
• Must have high level of integrity and ethical practice
• Should demonstrate ability to identify potential risks likely to face the production operations and make recommendations to mitigate and or avoid the risk.
• Must be assertive, proactive and diligent with commitment to the highest standards of service delivery

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Position Overview:

• We are seeking motivated and enthusiastic Sales Trainees to join our Sales team. The role offers an exciting opportunity for fresh graduates or diploma holders in Engineering who are passionate about building a career in sales and business development. Successful candidates will undergo hands-on training, gaining exposure to client engagement, product promotion, and market development activities.

Key Responsibilities:

• Support the Sales team in identifying and pursuing new business opportunities.
• Visit customers and distributors to promote products and gather market feedback.
• Assist in preparing quotations, proposals, and follow-ups with clients.
• Conduct product demonstrations and participate in technical discussions with customers.
• Maintain accurate records of sales activities and customer interactions.
• Collaborate with internal departments to ensure customer satisfaction and timely service delivery.
• Undertake any other tasks assigned by the supervisor in support of the Sales function.

Qualifications and Requirements:

• Bachelors Degree or Diploma in Engineering (Mechanical, Electrical, or related field).
• Strong interest in sales and customer-facing roles.
• Excellent communication and interpersonal skills.
• Willingness to travel extensively within assigned territories.
• Self-motivated, proactive, and eager to learn.

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Role Purpose:

• The Sales Manager is responsible for developing and executing strategic sales and business development plans to drive revenue growth, expand market share, and strengthen client relationships. This role entails leading the sales team, managing customer care operations, and optimizing sales processes to meet the evolving demands of the print and packaging industry. The role holder will collaborate cross-functionally with marketing, production, finance, and other departments to ensure alignment between customer expectations and service delivery while fostering a results-driven, high-performance culture.

Key Responsibilities

Strategic Sales Leadership

• Design, lead, and execute the company's sales strategy to achieve business objectives and growth targets.
• Develop and manage annual departmental sales budgets, sales forecasts, and performance metrics in collaboration with the top leaders.
• Translate corporate goals into specific regional, sectoral, and product-based sales targets, with quarterly and annual plans.
• Identify and evaluate new business opportunities across local and export markets.
• Propose pricing strategies, product positioning, and market entry tactics based on deep market analysis.

Sales Operations & Process Optimization

• Oversee daily operations of the sales and customer service functions to ensure efficiency, effectiveness, and client satisfaction.
• Implement and optimize sales management systems, CRMs, and reporting tools to improve team productivity and decision-making.
• Ensure timely reporting, sales pipeline tracking, and accurate order-to-delivery processes in coordination with production and logistics.
• Monitor customer credit terms in liaison with Finance to minimize risk while supporting sales growth.

Business Development & Brand Positioning

• Identify and drive new revenue streams through new market segments, geographies, or product lines.
• Represent the company at trade shows, networking events, client presentations, and industry forums.
• Propose strategic partnerships, alliances, and client acquisition strategies that align with brand positioning and company vision.
• Support the top leaders in positioning the business as a leading solutions provider in the print and packaging space.

Client Relationship Management

• Build and maintain strategic relationships with clients, ensuring repeat business and customer satisfaction.
• Oversee client onboarding, retention, and service excellence across all customer segments.
• Lead client engagement programs including satisfaction surveys, loyalty initiatives, and after-sales support.
• Intervene in key client negotiations or escalations when required.

Market Intelligence & Data-Driven Sales Strategy

• Conduct and oversee competitive and market analysis to identify trends, customer needs, pricing benchmarks, and new product opportunities.
• Analyze sales reports and data to derive insights for improving territory performance, product offerings, and team performance.
• Recommend actions based on detailed analytics and market feedback to adjust the sales plan or respond to market shifts.
• Monitor brand perception and provide input to brand and communication strategies.

Collaboration with Internal Stakeholders

• Coordinate closely with the Production, Quality Control, Supply Chain, and R&D teams to align product capabilities with client expectations.
• Collaborate with the Marketing team to develop targeted campaigns, promotional strategies, and product launches.
• Work with the Finance team to define credit controls and optimize revenue collection.

Team Management & Development

• Set KPIs and targets for all members of the sales and customer service teams.
• Conduct regular performance reviews, coaching, and mentoring to develop the skills and productivity of the sales force.
• In liaison with HR, develop skills matrices, training plans, succession plans, and manpower strategies for the department.
• Lead by example to cultivate a proactive, accountable, and customer-oriented team culture.

Departmental Governance & Compliance

• Maintain adherence to internal policies, ethical standards, and regulatory requirements.
• Implement systems to track departmental risk and ensure compliance with sales processes, pricing policies, and legal contracts.
• Champion sustainability and corporate social responsibility as part of the brand identity and customer value proposition.

Qualifications & Experience

• Bachelors degree in Sales & Marketing, Business Administration, or a related field.
• Minimum 7 years of experience in a senior sales role, preferably within manufacturing, and ideally in print & packaging.
• Proven experience in leading high-performance sales teams with a strong track record in business development and revenue generation.
• Hands-on experience with sales CRMs, data analytics tools, and budgeting/reporting software.
• Professional certification and/or membership in recognized industry bodies is an added advantage.

Key Skills & Attributes

• Strong commercial acumen and ability to translate customer data into strategic sales decisions.
• Excellent interpersonal, negotiation, and stakeholder management skills.
• Strong leadership and mentoring capabilities with a collaborative approach.
• Results-driven and self-motivated with a track record of meeting and exceeding targets.
• Ability to deliver and meet deadlines in a fast-paced environment.
• Strong communication and presentation skills, with ability to influence at leadership teams.
• Ethical, principled, and able to lead with integrity and accountability.

Key Result Areas: (KRAs)

• Achievement of sales targets.
• Growth in client base and retention rate.
• Gross margin improvement and contribution to profitability.
• Customer satisfaction and service delivery metrics.
• Sales pipeline development and conversion rates.
• Team productivity and performance improvement.
• New market penetration and product launch success.

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Job Purpose:

• The Sales Executive will be responsible for driving revenue growth by acquiring new clients, maintaining strong relationships with existing customers, and promoting the company's wide portfolio of printing and branding solutions. The role requires a self-driven individual with proven experience in selling signage, branding, or advertising solutions, and the ability to deliver on sales targets in a competitive market.
• This role is critical for aligning the sales function with broader business objectives and maintaining a competitive edge in the printing and point of sale fabrication industry. The ideal candidate will be an aggressive hunter with a proven ability to identify new sales opportunities, build strong client relationships, and close deals effectively.

Key Responsibilities:

• Identify, prospect, and secure new business opportunities across industries such as retail, FMCG, real estate, advertising agencies, and corporate clients.
• Develop and execute strategies to achieve and exceed sales targets.
• Build and maintain strong client relationships to ensure repeat business and long-term partnerships.
• Promote and sell the companys product portfolio, including:
• Billboard printing
• POS displays
• Indoor & outdoor signage
• Retail branding and fit-outs
• Vehicle branding
• Banners, flags, and standees
• Mall advertising management
• Exhibition displays & textile printing
• Screen printing and stickers
• Prepare and deliver compelling sales presentations, proposals, and quotations to prospective clients.
• Collaborate with production and design teams to ensure client requirements are met with precision and timeliness.
• Monitor market trends, competitor activities, and customer feedback to inform sales strategies.
• Negotiate contracts and close deals while ensuring profitability and adherence to company policies.
• Maintain accurate records of sales activities, pipeline opportunities, and client communications in the CRM system.

Qualifications & Skills

• Bachelors degree in Sales, Marketing, Business Administration, or a related field (preferred).
• Minimum 5 years proven sales experience in printing, branding, signage, advertising, or related industries.
• Strong understanding of the branding and advertising market in Kenya.
• Demonstrated success in achieving and exceeding sales targets.
• Excellent communication, presentation, and negotiation skills.
• Ability to identify client needs and tailor solutions accordingly.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite; experience with CRM software is an added advantage.
• Self-motivated, goal-oriented, and resilient under pressure.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets.
• Growth of client base across key industry segments.
• Client retention and repeat business levels.
• Value of closed deals and pipeline management accuracy.
• Contribution to revenue growth and profitability.