Job Openings at Tugende

Reports to: Head of Corporate and Strategic Finance.

Location: Kampala / Nairobi

Application opening: March 20th, 2021

Application deadline: April 18th, 2021

About this role

Tugende’s ongoing rapid growth requires intensive capital raising as well as a strong finance department to support financial reporting, internal analysis, and investor relations. Tugende is currently increasing its capabilities by building a Corporate Finance team to undertake financial analysis and research, lead fundraising, and help provide sound portfolio management. The candidate will support the Head of the department to drive strategic and tactical decision-making processes at Tugende, supported by data, information, and reports.

The key functions for this Associate-level position will mainly include;

• Generating and managing regular financial and social impact reports for existing and potential investors.
• Analysis of financial, credit, and social impact data to support Tugende’s strategic decision-making.
• Presenting a consistent investor value proposition to Tugende’s investment community.
• Research and analysis of relevant market trends and financial conditions.
• Managing, monitoring, and presenting a relevant summary of investor feedback regarding Tugende’s performance to the Senior Management Team.

The Tugende Corporate Finance Associate will be required to perform the following tasks:

Fundraising;

• Support the head of the department in monitoring and evaluating the organization’s short and long-term sources of funds;
• Assess and monitor project funding requirements/forecasts in line with Tugende’s strategic plans;
• Prepare prospectuses for fundraising (capital and debt);
• Prepare for investor due diligence reviews;
• Coordinate between all parties to ensure adherence to timely fundraising processes.

Financial Strategy;

• Monitoring of markets and macro-financial environment;
• Support the development of Tugende’s long term financial planning strategies, modeling, and monitoring;
• Execution of strategy to deliver returns to equity investors.

Financial Analysis;

• Undertake financial modeling and analysis relating to financing and investing activities;
• Provide investment tactics and recommendations;
• Forecast Tugende adherence to lender covenants;
• Support other departments (operations, special projects) with analysis, research, and the information requested for their projects, reports, and presentations;
• Create communication materials for presentations to the board and investors.

Investor Relations;

• Manage investor targeting and tracking systems;
• Produce reports for existing and future lenders, equity investors, and board;
• Assist in preparations for all the roadshows and investor conferences both domestically and internationally;
• Coordinate onsite and offsite due diligence with investors, including information requests and logistics;
• Provide regular feedback to management and other stakeholders on news relevant to Tugende, their concerns, and investment criteria.

Team Development;

• Work closely with the financial operations and accounting team to share knowledge and build skills across finance functions.

Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities.

Requirements

Technical skills:

• Proficiency in all Microsoft Office applications including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• An excellent communicator, passionate educator, and strong financial analysis.

Knowledge:

• Prior financial forecasting and reporting experience.
• Superior skills with Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
• Financial modeling experience and understanding of financial statements.

Personal Attributes and Abilities:

• Highly organized and process-driven
• Ability to communicate and engage externally to represent Tugende and generate investor interest.
• Ability to partner closely with internal and external stakeholders, providing a dependable presence to move forward complex projects and ideas.

Soft skills that align with Tugende core values

The preferred candidate must be willing and ready to embrace our shared values at Tugende as a whole:

1. We operate with empathy and understanding for everyone (Including; Coach and cheerleader, Dignity, highly approachable, and Exceptional customer experience; prioritize the customer’s experience).
2. We are solutions-oriented (Including; Courage, Being proactive, Operational excellence, and Follow-through and ownership).
3. We are always growing (Including; Learning, Innovating, and striving to improve, Meritocracy; provides opportunities based on merit).
4. We have integrity in all decisions (Including; Fair / honest, Good judgment, Critical thinking).
5. We work as a team (Including; being Humble, Dependable, and Supportive).

Education/ Qualification and Work Experience:

• A Bachelor's degree in Finance, Accounting, Statistics, Economics, Business Administration, or other relevant fields.
• At least two (2) years experience in the investment banking or corporate finance environment.
• Strong financial modeling background and the ability to balance analytical modeling and problem solving with conceptual design, communication and presentation.

Key competencies

• Professionalism: Maintains professionalism when corresponding with partners/investors. In addition, being Empathetic and personable when dealing with Tugende stakeholders.
• Positive Attitude: main a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
• Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as opportunity to grow.

Benefits

What will you gain?

Career Trajectory: This is a junior role with significant potential to progress as the company and Corporate Finance function develop. The person in this role should expect to grow with the team and take on increasing responsibilities.

Learning Points: In this position, you will be able to learn how to excel in a fast-paced, data-driven environment. You will learn or build upon your existing knowledge in financial modeling, financial reporting, investor pitching, financial markets research, and communication tailored to specific audiences (e.g. debt vs equity investors). You will also get to build a network of investment and corporate finance professionals and earn the trust to represent the company at events, including international travel.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are helping people take control of their economic future and move up the economic ladder. Help be part of this movement!

Great Team: Tugende has a smart, fun, and growing team of 500+ Employees. We take our work seriously but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our staff. Our headquarters are in Kampala and we are growing our presence across East Africa.

Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.

go to method of application »

Department: Operations

Duty station: Any of our Kenya Branches.

Job opening: 19th March 2021

Deadline: Open

About this job

The Tugende Customer Relation’s main purpose is to make applicants, customers and visitors feel welcome, cared for, and respected while having their needs addressed in an empathetic and professional manner. As the initial point of contact for most guests, the Customer Relations Officer is responsible for creating a great first impression of Tugende! You will also ensure that customers continue to have the best experience possible throughout their journey with Tugende.

Tugende’s mission is: “Helping people help themselves”. The Tugende Customer Relations Officer will be to make sure that our customers have the best experience possible throughout their journey with us so that they are in the best position to help themselves. In addition, when customers are happy with their experience, they are more likely to be better customers (e.g. repay better, be more kind to staff), come back for repeat business, and recommend Tugende to others. These outcomes help Tugende achieve its mission and grow as a business!

The job holder will be assigned to deliver on the following assignments

• Carry monthly Market Feedback Analysis and execute customer-facing surveys every quarter.
• Welcome customers who enter Tugende’s compound and help them meet their needs promptly, professionally, and with empathy.
• Resolve customer complaints directly or direct them to the relevant person and function.
• Attend to the toll-free line by explaining application procedures, answering questions, confirming prices, and receiving feedback.
• Record and track customer inquiries, requests, and complaints in the Customer Feedback log.
• Disseminate information about payment plans, promotions, etc to customers.
• Interview customers for success stories and encourage completed customers to come for new leases.
• Identify areas for improvement in customers' experience with Tugende, and propose and implement solutions.

Requirements

Preferred Skills, Knowledge & Abilities

• Excellent communication, presentation skills, and professionally presentable.
• Exhibit a passion for customers, and provide excellent customer service and empathy for our customers.
• Ability to work under pressure in a fast-paced environment and willing to work in rural areas in the different regions of Kenya.
• Adopt and champion the values that Tugende stands for Integrity, Empathy, Teamwork, Solutions-Oriented, and Always growing.
• Ability and willingness to learn to ride a motorcycle.
• Computer literate with the ability to comfortably use MS Office and GSuites. Have at least 35 Words Per Minute.
• High level of professionalism and integrity, with good moral character.
• Ability to work under minimum supervision with resilience and a ‘can do’ attitude.
• Fluent in Kiswahili and at least 2 key local languages of Kenya.
• Computer literate with the ability to use MS Office and Google Suite.
• Good customer service skills to deal sensitively with customers.

Preferred qualifications and experience

• A minimum of a diploma in a business-related field from a recognized institution of learning.
• At least 1 year of work experience serving as Customer Relation Officer from a reputable organization.
• Only Kenyan Nationals are encouraged to apply for this position.

Benefits

What will you gain?

Career Trajectory: This is a role with significant leadership potential to grow as the company operations grow. Someone who does this job can be promoted to; Senior Customer Relations Officer, Customer Relations Team Leader, Customer Relations Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader, Senior Branch Leader, with a possibility of crossing to other operations and other departments’ functions.

Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing East Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join this movement!

Great Team: Tugende has a smart, fun, and growing team of ~500 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.

Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.