Job Openings at United Nations High Commissioner for Refugees (UNHCR)

The Senior Human Resources Officer contributes to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance. By translating operational needs into workforce action and individual development needs, the Senior Human Resources Officer plays a critical role in partnering with management and the workforce. The main areas of work of the Senior Human Resources Officer include the implementation of HR policies, staff administration, workforce planning, recruitment, and talent development with inclusion, diversity and gender as a cross-cutting issue. S/he will also support the implementation of the staff health and counselling plans and in fostering an inclusive and respectful working environment. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resource information confidential.

The Senior Human Resources Officer is usually supervised by the Representative, Deputy or Assistant Representative responsible for HR in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he supervises HR Professional and General Service staff. The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR). For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his/her region.

He/she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups/task forces within country/regional UN inter-agency mechanisms.

Duties

Strategic workforce advice and operational support:

• Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
• Sponsor HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
• Lead HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.
   

Assignments and Talent Acquisition:

• Oversee the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
• Set up and run (Regional) Assignments Committee.
• Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
   

Advice to managers and staff, and contribution to an inclusive work environment:

• Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
• Be proactive in identifying issues, themes and patterns affecting the workforce¿s health and welfare, including sexual harassment and abuse of authority.
• Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce¿s rights and obligations.
   

HR policies and inter-agency:

• Ensure compliance with UNHCR¿s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
• Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.
   

Duty of Care:

• Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior Medical Officer.
• Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR¿s workforce. Promote work/life balance and flexible working arrangements with managers and staff.
   

For positions in Regional Bureaux only:

• In the absence of a Senior Talent Development Officer in the Bureau:
• Implement a talent sourcing and development strategy for UNHCR workforce in the region, in line with UNHCR¿s needs and staff members¿ career planning.
• Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management.
• Perform other related duties as required.
   

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

• Human Resources Management; Human Resource Development;
• Personnel Administration; Business Administration; or other relevant field.

Relevant Job Experience

Essential

Experience working in Human Resources. UNHCR HR certification is a plus. Sound knowledge of general HR policies, processes and systems. Managerial experience.

Desirable

• Proven ability to identify and implement successful business related HR interventions.
• Experience in some of the following areas: workforce planning, organizational design, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings.
• Experience working with the United Nations. Experience working in a multi-cultural setting.

Functional Skills

• HR-Local mass recruitment
• HR-Coordination and Oversight of Workforce Mobility
• HR-Inclusion, Diversity and Gender strategy design and implementation
• HR-HR data and people analytics
• HR-HR Business Partnering
• HR-Employee Relationship Management
• HR-Talent Development and Nurturing
• RM-Risk Management
• SO-Critical Thinking and problem solving
• SO-Learning Agility
• SO-Situational Judgement

go to method of application »

Associate Human Resources Officer Organizational Setting and Work Relationships The Associate Human Resources Officer supports the UNHCR's People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR¿s Human Resources acts as a strategic partner to the organization, enabling a people-centric culture. The Associate Human Resources Officer provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential. The Associate Human Resources Officer is usually supervised by the HR Officer or Senior HR Officer or Head of Office in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he usually supervises HR General Service staff. The incumbent maintains a direct working relationship with a number of units within the Division of Human Resources (DHR). The incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and the Senior Staff counsellor for his/her region

Desired Candidate Profile

• Proven experience with AWF management, including planning, budgeting and policy implementation
• Discreet personality to handle confidential matters with tact, diplomacy and respect for confidentiality
• Experience of effective communication and supporting senior management, ideally at HQ and global level
• Demonstrated planning and organizational skills and ability to work well under pressure on multiple tasks simultaneously, establish priorities, and deliver quality output in a most time-efficient manner
• Understanding of the complexities of working with an international organization with multiple geographical operational sites
• Proven teamwork skills to work with and guide PSP Admin/HR staff at the respective regions
• Strong client orientation skills complemented with diplomatic approach to complex issues

The suitable candidate should have in-depth understanding of HR Rules and Regulations, Policies and Procedures, with proven and extensive experience managing affiliate workforce, given the portfolio of over 300 UNOPS workforce in PSP. Experience setting up UNOPS F2F programmes is a clear asset to this position. The incumbent will be expected to administer all HR matters in PSP, and – by 2023 – supervise a team of four (1xG7, 1xG6, 1xG5 and an intern), as well as advise and guide PSP managers on a wide range of HR related issues. The incumbent will play a pivotal role in PSP staff planning, being the primary responsible person for the full OPS workforce planning process. The incumbent will also play a pivotal role in providing support to the RAP process and the ABOD allocation for workforce in global PSP. This entails a desired familiarity with the PSP planning process, KPIs and other tracking systems (CUBE/HR App) and mechanism

The incumbent is expected to cultivate and nurture good working relationships with counterparts at DHR to ensure successful performance of HR work in PSP.

In addition, the ideal candidate should have:

• Proven experience with AWF management, including planning, budgeting and policy implementation
• Discreet personality to handle confidential matters with tact, diplomacy and respect for confidentiality
• Experience of effective communication and supporting senior management, ideally at HQ and global level
• Demonstrated planning and organizational skills and ability to work well under pressure on multiple tasks simultaneously, establish priorities, and deliver quality output in a most time-efficient manner
• Understanding of the complexities of working with an international organization with multiple geographical operational sites
• Proven teamwork skills to work with and guide PSP Admin/HR staff at the respective regions
• Strong client orientation skills complemented with diplomatic approach to complex issues

Additional Qualifications

Education

• BA: Business Administration (Required), BA: Human Resource Development (Required), BA: Human Resources Management (Required), BA: Personnel Administration (Required)

Years of Experience / Degree Level For P2/NOB

• 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

go to method of application »

The Deputy Representative - Operations will function under direct supervision of the UNHCR Representative at D2 level. The incumbent will advise and assist the Representative in the overall management of UNHCR¿s programme and administrative activities and issues of concern within the country operation in an effective and efficient manner which supports the Organization¿s mandate. The incumbent will also have direct working relationship/arrangement with the Head of UNHCR offices within the country. S/he will also have a responsibility to monitor, coach, and guide and intervene with the staff in the country

Desired Candidate Profile

The incumbent should be energetic, proactive for creative solutions to challenges in the operation. S/he must possess strategic and leadership skills with demonstrated operational and managerial experience working in a large multi-agency operation. Possesses strong analytical skills with demonstrated programme competencies in complex operations. Possesses teambuilding and strong coordination skills that are required to foster the Kenya interagency forums, coordination with humanitarian and development actors, donors and internal operations meetings. Possesses strong motivational skills including the ability to guide and coach staff under her/his supervision. Has strong communication and interpersonal skills.

The incumbent should have working knowledge of UNHCR applications including COMPASS, MSRP, in-depth knowledge of UNHCR Planning and programming, financial and procurement rules and regulations, and understand how UNHCR allocates and manage resources as well as skills to ensure that operating standards are upheld while managing the unpredictability of budgetary realities.

Additional Qualifications

Education

• BA: Business Administration (Required), BA: Economics (Required), BA: International Law (Required), BA: International Relations (Required), BA: Political Science (Required)

Certifications

• HCR Learning Program - UNHCR, HCR Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR

Relevant Job Experience

Essential

• 17 years of previous work experience in progressively responsible functions; preferably within the UN. Desirable Solid UNHCR experience from both the Field and Headquarters.

go to method of application »

Head of Sub-Office Organizational Setting and Work Relationships Head of a UNHCR Sub-Office (HoSO) is a senior managerial position within a given country operation. The incumbent carries the full delegated authority of the UNHCR Representative (or the country Manager) of the country, who will exercise entire supervisory managerial responsibility over the position. The position, on the other hand, provides all information on developments in relation to the protection (legal protection issues relating to the persons of concern to UNHCR), security (Physical security in relation to the UNCR staff and the persons of concern to UNHCR) and operational matters (programme and office management / administration) within the domain of its geographical area of responsibility to the UNHCR Representative (or the country manager) on a regular and timely manner. Subject to the specific legal or socio economic or security developments in the Area of Responsibility (AOR), Representative will direct and guide the Head of the Sub-Office to take the most appropriate course of action. Concerning overall physical security concerns, HoSO will liaise directly with the competent UN security coordinator while keeping the UNHCR Representative fully informed. While the functional responsibility of a Head of a Sub-Office will always remain the same despite its grade level, the other parameters (therefore the depth and breadth of the competencies) such as the size of the population of concern to UNHCR, their specific legal/security concerns, volume of assistance, Number of operational / Implementing partners and the size of the Office (i.e. number of UNHCR staff and their grade levels) will determine the appropriate grade level. The operational autonomy also depends upon the same parameters/competencies. As the most senior UNHCR staff member within the given geographical area, he/she is required to liaise with all the relevant senior government officials, security organs in the area, the Head of various Non-Governmental Organisations (both national and internationals based in the area), Civilian/tribal leaders/elders, local opinion makers and the local media net-work to ensure his/her assigned responsibilities are effectively and efficiently discharged. As the extended field representative of UNHCR at the front line of High Commissioner¿s operations, he/she remain as the effective advocate and assistant to the local authorities to ensure that the respective government authorities in the area implement their conventional responsibilities in favour of refugees and others of concern to UNHCR

Desired Candidate Profile

The incumbent should have:

Knowledge of the Kenya and Somalia operations and familiarity with the related political and humanitarian issues;

• Strong organizational skills and political awareness;
• Strong diplomatic, interpersonal, networking and communications skills;
• Excellent speaking and drafting skills;
• Strong management and coordination skills and a dynamic and proactive disposition;
• A solid field and operations background, including extensive hands-on experience in managing complex security situations

Duties

• Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities Vis a Vis the population of concern to UNHCR within the given geographical area; based on local situations/developments make appropriate recommendation to the UNHCR Representative.
• Advocate and promote UNHCR standards concerning the treatment of asylum seekers, refugees and returnees as well as IDPs, where applicable; Advocate, promote and encourage the concerned authorities and local opinion makers to uphold established UNHCR standards that have become the international norms.
• Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself.
• Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and rigorous monitoring of identified assistance activities
• Ensure through the subordinate staff that all deadlines for monitoring and reporting of UNHCR operational activities (i.e. include assistance as well as Administrative) are met on a regular basis.
• Manage all UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff.
• Ensure that all security measures of UNHCR office (and residential, wherever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country.
• Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area; this requires remaining current in health and medical facilities locally available and evacuation options available in a moment of medical urgency.
• Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one¿s own practice and deeds.
• Prepare and submit regular reports, both verbally and written, to the UNHCR Representative. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party.
• Represent UNHCR in inter-agency fora and with local authorities in the AOR.
• Enforce compliance with UNHCR¿s global protection, programme, finance, human resources and security policies and standards.
• Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation in coordination with local authorities and NGOs.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P5 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

go to method of application »

The PSP Operations Officer will support the respective PSP Region in the implementation of a variety of tasks related to planning, reporting, income recording, strategy, finance, admin, capacity building, administrative HR processes and procurement and will ensure that all processes are set up efficiently and in line with the existing policies and procedures. S/he will provide advice and recommendations to all stakeholders on the application of policies and procedures related to these areas to ensure compliance. Furthermore, it is in the incumbent¿s scope of work to support the overall coordination of the tasks within PSP Region and with non-PSP stakeholders as needed. Working closely with HQ and other internal stakeholders, it is the responsibility of the PSP Operations Officer to monitor income and expenses, and to ensure healthy expenditure across all operations while providing the necessary support to colleagues in meeting targets.

Duties
Maintain oversight of admin, HR (administrative processes only) and finance functions in the region for the purpose of servicing PSP unit efficiently and within UNHCR rules and procedures.
Lead the implementation of processes and procedures to improve and strengthen internal controls in line with UNHCR rules and regulations.
Act as the first point of contact for HQ and non-PSP stakeholders within the region. 
Ensure best practices and procedures for financial and administrative management and office management are adhered to and assist in organizing and securing training, providing advice and implementing change when required.
Lead the income recording process for the respective PSP Region in coordination with HQ and ensure income is properly recorded, reported and reflected in PSP¿s financial systems.
Maximise income flow and ensure minimal interruptions or blockages for the receipt of income from the region, with attention to local regulations and fundraising rules under the respective AOR.
Regularly explore innovative ways for maximising income from the region.
Work with offices to maintain financial records and monitoring systems to record and reconcile expenditures, balances, payments, statements and other data for day-to-day transactions and reports.
Lead the recruitment and appointment process for international category staff in the region and supervise the administrative formalities concerning hiring of staff/UNOPS/Contractors/Consultants.
Maintain oversight with all administrative tasks related to staffing and provide advice on personnel and administrative policies and procedures.
Support PSP region/unit with all procurement processes to ensure compliance with UNHCR regulations, rules and procedures, while occupying the role of focal point for HQ support function in this regard.
Support budget holders in the region with securing suppliers and resources efficiently in order to meet operational needs and targets.
Prepare the PSP annual budget and financial plans for all operations according to the budget formats provided by the Global Operations Section in Copenhagen.
Work with country focal points to ensure a sound strategy is submitted in the annual plans that is compliant with PSP global strategy and goals, and support with the adherence of each strategy throughout the year.
Lead on the annual staffing, ABOD and operations budget of the respective PSP region.
Monitor overall income and expenses for the respective PSP Region and prepare the annual and quarterly, PSP reports.
Ensure optimum expenditure of budgets within respective PSP Region and reallocate (or request) funds as necessary throughout the year.
Collaborate with the Chief of the respective PSP Region in organizing workshops and meetings.
Support the Chief of the respective PSP Region with preparation of other reports and presentations for senior level staff and other stakeholders.
Explore capacity building opportunities and support activities of all staff in the respective PSP region.
Monitor mission travel of staff and maintain oversight to ensure efficient use of resources.
Advise and assist PSP staff in the region of office management and other support tasks as required.
Ensure uninterrupted flow of information and collaboration across the PSP region through the use of platforms such as SharePoint, and as the owner of the SharePoint team site for the respective PSP Region / Offices to ensure the efficient and optimal use of the platform.
Assist in the management of a multicountry PSP support team.
Act under minimal supervision and exercise judgement as to when issues or opportunities need escalating.
Work closely with the Chief of the respective PSP Region on maintaining overall harmony within the growing team, and identify opportunities for improving workflow, workspace and working environment.
Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
• Field(s) of Education Social Sciences Communications International Relations or other relevant field.

Relevant Job Experience

Essential

• Proven relevant experience in more than one of the following areas: planning, reporting, finance, budget, management, organisation and procurement. 
• Ability to come up with innovative and creative solutions to operational challenges.
• Ability to support, identify capacity building opportunities of PSP staff in region.
• Ability to work well under pressure on multiple tasks simultaneously, establish priorities and deliver quality output in a most time-efficient manger in support of PSP region/unit.
• Proven understanding of fundraising programs and their requirements.

go to method of application »

Duties

For positions in Country Operations only

• Advise operations on practical research and analysis to interpret long-term political, economic and social trends that will enhance opportunities for solutions, resilience and inclusion for populations of concern to UNHCR as well as more sustainable approaches to refugee protection; 
• Support the operation in planning for resilience and inclusion with a clear shared vision of longer term protection and solution outcomes for people of concern that takes account of host communities and leverages the roles, resources and capacities of development partners, including International Financial Institutions, Multilateral Development Banks, and Bilateral Development donors.
• Support the development of comprehensive multi-year protection and solutions plans/strategies (incl. Multi-Year Multi-Partner Strategies) for Persons of Concern to UNHCR and/or facilitate the inclusion of populations of concern into national and local development planning and programming instruments.
• Support and advise the operation in identifying, strategically articulating and capitalizing development and resilience opportunities, including through Government pledges and or pledges made by bilateral or multilateral development and/or peacebuilding partners.
• Provide technical leadership and support for relationship building with development co-operation agencies and peace and state-building agendas through the different stages of policy and programme identification, preparation, implementation and review.
• Develop partnerships and networks with development cooperation actors to influence the policy dialogue with governments on institutional arrangements related to sectors, locations and programme content of consequence to UNHCR and persons of concern. This would, in particular, focus on supporting the coordination of the in-country relationship with the World Bank and other multilateral development banks, especially where there is potential for specific funding directed towards UNHCR¿s persons of concern (e.g. WB IDA sub-window for refugees and host communities or the WB Global Concessional Financing Facility).
• Cooperate with development partners to assist them in incorporating the concerns of refugees, returnees and others of concern to UNHCR into the design and implementation arrangements of projects and interventions in a manner that impacts positively on protection circumstances.
• Identify, commission and/or contribute to studies and analytical activities that build the conceptual framework and evidence base for comprehensive, development-oriented responses, including preparedness work, to forced displacement.
• Ensure that development actors are provided relevant data to inform their planning, programming and advocacy around resilience for and inclusion of UNHCR persons of concern.
• Engage with governments, development partners (both multilateral and bilateral), and with the private sector and civil society (as appropriate) to identify opportunities for UNHCR to contribute to the design and implementation of monitoring systems to track progress towards agreed outcomes.
• Facilitate coordination and collaboration and the sharing of knowledge and experience sharing between UNHCR and development actors and across UNHCR operations globally by documenting and disseminating good practices and active participation in the Division of Resilience and Solutions¿, Development Partnerships Community of Practice; and,
• Support training activities aimed at the capacity building of UNHCR and partner agency staff to achieve greater coordination, effectiveness and synergies between humanitarian and development interventions.

For positions in Regional Bureaux only

• Provide support, as detailed in the above duties for a country SDO for countries without an SDO as specified in the operational context for this position.
• Support the Regional Bureau and country operations in analysing from a development perspective the potential components of longer-term situational solutions strategies, identifying the protection/resilience/solutions challenges, and the means to address these and possible regional opportunities for engagement.
• Support and advise the Regional Bureau and/or operations in identifying, articulating and capitalizing development and resilience opportunities, including through pledges made by regional partners, and regional development initiatives and programmes.
• Aggregate, analyse and package available knowledge and data from country operations to feed into regional and HQ policy, programme and advocacy efforts.
• Ensure support and coherence, where relevant, across operations in how they engage with development actors (e.g. messaging, policies, etc.).
• Interpret long-term political, economic and social trends from a situational or regional perspective that will define the opportunities for inclusion for populations of concern to UNHCR as well as more sustainable approaches to refugee protection management.
• Engage with regional bodies, such as IGAD, ECOWAS, etc. to identify and advocate for entry points for inclusion in development-related fora; and,
• Identify, commission and/or contribute to studies and analytical activities from a situational or regional perspective that build the conceptual framework and evidence base for comprehensive, development-oriented responses, including preparedness work, to forced displacement.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Development Economics;   Development Studies;  Socio-economic Development; International Relations;  Political Science;  Law or other relevant field.

go to method of application »

The Senior Policy Adviser will provide strategic advice to the management as well as coordinate with other Bureaux and Divisions on policy matters with the aim of ensuring harmonization across regions and in global policy matters of UNHCR. S/he will consult and closely coordinate with the Division of Resilience and Solutions, the Division of International Protection, the Division of Programme Management and Support and other Divisions as well as other Regional Bureaux and operations as required as is most relevant according to the matters to be dealt with as well as ensuring due information and coordination with concerned states. S/he will focus in particular on issues pertaining to inclusion and development, which represent a wide range of challenges and opportunities which crucially require working with new partners, including with local government actors, civil society, academia and the private sector. UNHCR has a role to play as a facilitator in integration dialogue engaging a diversity of partners. The incumbent is also expected to support and undertake new initiatives in regional fora which can extend UNHCR's influence and promote solutions for refugee situations in the region. The incumbent will also provide strategic advice and analytical support to the management.

Duties

• Facilitate the development and articulation of the  strategies and policies in the area of responsibility (AoR) by supporting their use and application, through consultative processes among senior managers in the field, and reflecting major global developments influencing UNHCR's work, such as the Global Compact on Refugees and UNHCR's support to applying comprehensive responses included therein.
• Review and analyse information related to solution perspectives in the AoR, ensuring overall harmonization and coherence of the solution strategies, policies and operations.
• Ensure effective representation and engagement with strategy and policy development and evaluation processes on selected cross-cutting protection and policy issues, both within UNHCR and, as appropriate, on the inter-agency level, or with relevance to government-led comprehensive responses at national or regional levels.
• Advise the Director on key strategic issues pertaining to solutions.
• Lead the development and formulation of solutions oriented strategies which would be sub-regional and country specific, as necessary, taking into account the local context.
• Contribute to fostering and maintaining new partnerships with UN, whole-of-government including local authorities as applicable, private sector, civil society, academia, development partners, regional organizations and other actors geared towards achieving solutions in line with the GCR and application of comprehensive responses.
• Closely coordinate work related to strategy development within the Bureau, with other Bureaux and Divisions at HQ, Regional and Country Representations, governmental departments, other major stakeholders, including in private sector, at high level. Reach out to People of Concern and their involvement in the process of the search for adequate solutions is key.
• In Regional Bureaux, contribute to strengthening the Bureau¿s capacity for results-based management, monitoring and the evaluation of operational performance through the development of relevant tools and approaches and identifying and meeting capacity-building needs. 
• Provide substantive guidance on the implementation of the solutions strategy and relevant ongoing activities to operations in the region and appropriate Divisions and Services at HQ.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P5 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree.

Field(s) of Education 

• Public Policy; Public Administration; Law; International Law; Political Science; Social Science; or other relevant field.

go to method of application »

The Senior Procurement Officer leads, oversees, coordinates, and supports the procurement activities at global, regional, or country operations level. The incumbent will lead a procurement team, whilst discharging her/his duties and in doing so s/he will supervise staff in the international professional and general service category. The incumbent will manage the procurement processes in a timely and cost-effective manner, in conformity with UN/UNHCR's procurement rules and regulations. S/he is responsible to lead the development of complex goods and services contracts, clearly define terms and conditions, ensure best value for money, and pro-actively manage associated risks. Thus, the Senior Procurement Officer must ensure that high quality acquisition process is combined with faster turnaround of end-to-end procurement actions (from planning to contract establishment and order placement) and timely delivery of goods and services for effective program implementation. The incumbent acts as Ex-Officio to the HCC

Duties

• Design and continuously improve procurement planning tools and procedures to be used by UNHCR and partner Organizations.
• Establish strategic procurement plans to improve value for money and monitor procurement forecasts versus actual requirements, factoring in sustainably, economic, environmental and/or climate considerations. 
• Develop procurement and supply chain strategies for important commodities and services and ensure adequate capacity to respond to emergencies.
• Make recommendations to improve contract clauses and processes to ensure the best delivery and service terms.
• Coordinate, manage and support the procurement process to ensure timely, cost-effective, and adequate delivery of goods and services to support operational needs.
• Conduct market surveys, identify, assess, and select vendors based on their capability for timely and effective delivery.
• Advise on relevant purchase requests to ensure they are complete and in accordance with specifications, standards, procurement policy and procedures, available resources, and delivery time. 
• Clear and approve relevant tendering documents for procurement of goods and services up to delegated authority. 
• Negotiate and conduct interviews with suppliers as required. 
• Prepare, clear, approve and present relevant submissions to the relevant Committee on Contracts in conformity with UN/UNHCR Financial Rules and Regulations, in the role of Ex-Officio.
• Prepare contracts and Purchase Orders based on Statement of Works or Terms of Reference from requesting sections and send confirmations, requests for inspection and other correspondence.
• Approve and sign contracts and purchase orders, as well as frame agreements according to delegated authority. 
• Support and guide the office, on the procurement aspect, should they need additional office space or extensions to their office leases, lease hold improvements or other construction. 
• Coordinate with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
• Ensure Vendor review and administration is properly conducted and managed, including maintenance of the vendor and item master databases.
• Organize and conduct periodic contract performance reviews in conjunction with requesting units and provide feedback to relevant parties. 
• Monitor the quality and accuracy of supply chain related data in relevant business systems. 
• Analyse statistical information; identify trends and developments in procurement related matters that will assist in decision making.
• Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
• Disseminate, promote, and monitor compliance with UNHCR's global policies, standards, and guidance on supply chain management.
• Coordinate the work of the procurement function to achieve operational objectives in a timely and cost-effective manner. Ensure the effective and efficient use of financial and material resources within the rules and procedures of UNHCR.
• Identify partners for supply chain projects based on objectives, priorities, strengths, and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Coordinate activities of Partners and/or contractors performing supply related activities and ensure that they understand and adhere to relevant UNHCR rules and procedures. 
• Advise operations and colleagues on partner procurement multifunctional team role and Partner Procurement Qualification processes and requirements. 
• Maintain an up-to-date overview of the location`s supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
• Develop relevant contacts and build constructive relations with government authorities, partner Organizations, UN Agencies, and other external counterparts to foster mutual cooperation for timely delivery of goods and services, avoiding bottlenecks such as streamlining green light processes and customs clearance processes.
• Ensure effective information flow in the supply chain.
• Establish and maintain an efficient and skilled workforce that can support on-going operations.
• Manage staff performance and coordinate procurement activities ensuring broad understanding and adherence to the relevant and prevailing procurement rules and procedures.
• In coordination with GLDC and the Supply focal points, contribute to the development and provision of procurement training.  
• Monitor infrastructure and ensure that it is optimally aligned with the operational needs.
• Implement practical projects to improve supply performance that has clear objectives, timescales, tasks, and resources defined and monitors the project execution against the plans and acts when actual implementation deviates from plans.
• Perform other related duties as required.

Regional Bureaux

• Advise Country Operations in implementing procurement strategies based on requirements, risks, and emergency context. Contribute to the elaboration of contingency planning whenever needed. 
• Provide advice, capacity-building, coaching and guidance on policy and operational issues to ensure compliance with UNHCR procurement rules and regulations.
• Advise and review the sourcing/procurement aspects of the supply function, as Bureau remains a procurement-prone region requiring a sound level of risk management tools. 
• Mainstream UN procurement principles, as well as UNHCR internal policies throughout the region. 
• Secondary review for RCC Submission.
• Act as Ex-officio of the Regional Committee on Contracts.  
• Capture analyse and report on procurement data from the different Country Operations of the Bureau. 
• Monitor adequate implementation of procurement KPIs for the region and draft regional ones, as required.
• Design procurement regional training materials and deploy adequate training tools of regional supply staff and relevant stakeholders. Country Operations
• Coordinate procurement activities of UNHCR Partners and/or contractors within the AoR, ensure that they understand and adhere to relevant UNHCR rules and procedures.
• Engage with MFT on delegation of procurement to partners. Clear the recommendations made by the supply function under comparative analysis 
• Adapt standard supply chain structures to the local environment that are consistent with the operational needs.
• Engage with local authorities to facilitate timely green light processing and customs clearance of consignments.
• Coordinate local inter-agency procurement activities.
• Act as ex-officio in the LCC Review and clear procurement cases for the relevant procurement authority.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Procurement,Supply,  Logistics, Business Administration,  Law,   Engineering, or other relevant field.

go to method of application »

Duties

• Oversee a coherent approach in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning.
• Provide guidance to office(s) on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities.
• Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps.
• Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions. 
• Ensure effective and results-based resource allocation in the planning processes and cost efficiency in the delivery of outputs. 
• Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards.
• Support the provision overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern. 
• Guide and provide directions to office(s) in operationalising new and emerging policies, strategies and partnerships, including in an inter-agency context, identifying opportunities and innovative solutions and ensuring compliance with existing standards.  
• Guide office(s) in managing a consultative process to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others.
• Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes. 
• Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities
• Develop comprehensive assistance programmes that compliment activities implemented from other operational partners. 
• Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues. 
• Perform other related duties as required.

Minimum Qualifications

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Business Administration, Social Science, Economics, International Relations or other relevant field.

go to method of application »

The incumbent's primary role is to provide, in close coordination with the Resettlement and Complementary Pathways Service, relevant Bureau and other concerned sections in the field and HQ, continuous support within in his/her Area of Responsibility (AOR) ensuring that resettlement and complementary pathways for admission policies are correctly implemented and assist UNHCR in establishing comprehensive protection and solutions strategies. She/he contributes to policy development, revising and developing resettlement and complementary pathways methodologies and systems, support for complementary pathways development and implementation, monitoring procedural compliance, integrity and quality of resettlement case submissions, staff training as well as assisting the regional management of resettlement and complementary pathways operations, resources allocation and coordination of resettlement and complementary pathways activities involving governments and non-governmental organisations.

Duties

Note that regional duties reflected below will only apply for positions located in regional bureaux.

• In close coordination with other entities within the Bureau and country offices, ensure measures to prevent, detect and respond to instances of fraud in the resettlement and complementary pathways processes, and are comprehensively and consistently implemented across the region.
• Places allocated for resettlement and complementary pathways are used efficiently and effectively and targets are met at the country and regional level if appropriate.
• Stay abreast and analyse the implications of political, legal, social and economic developments in the AOR and provide advice/recommendations on policy/strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways for admission.
• Manage a consultative process within the AOR including country operations (if applicable), partners and other stakeholders to: i) identify and analyse resettlement and complementary pathways challenges, trends and gaps; and ii) develop and implement a resettlement and complementary pathways strategy.
• Ensure that the strategy addresses the specific protection needs of women and men, children, youth and older persons, persons with disabilities, minority groups such as sexual minorities (AGD) and persons living with HIV/AIDS.
• Review and provide feedback and advice on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the AOR strategy and fully integrated into country operations plans and that the necessary resources are allocated to address resettlement and complementary pathways gaps across the AOR.
• Promote, disseminate and strengthen understanding and capacity for and monitor the implementation of UNHCR's global resettlement and complementary pathways policies, procedures and guidelines in the AOR.
• Monitor and provide advice to country offices on resettlement and complementary pathways policies, procedures, guidelines and activities as well as in implementing standard operating procedures related to resettlement and complementary pathways.
• Contribute to policy development, revising and refining resettlement and complementary pathways methodologies and systems.
• Provide guidance and advice on policies, protection standards and procedures for complementary pathways for admission.
• Review and provide timely feedback and guidance on resettlement submissions to harmonize quality and consistency of resettlement delivery.
• Conduct periodic field missions to review and provide advice and guidance on the quality and consistency of resettlement submissions, decisions and activities.
• In cooperation with field offices, identify, interview, assess resettlement needs, and process cases identified for resettlement (mainly complex and sensitive cases) and provide counselling to individuals.
• Guide and support government officials and partners undertaking resettlement and complementary pathways related missions to the AOR.
• In close coordination with Headquarters, promote mechanisms for preventing and responding to fraud in resettlement and complementary pathways activities to maintain the integrity of the processes in the AOR.
• Negotiate with resettlement countries the design and development of resettlement programmes and/or complementary pathways for admission in close consultation with the Headquarters.
• Manage a two-way communication process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR's resettlement and complementary pathways policies and procedures. Ensure mechanism for accountability and effective feedback are in place.
• Ensure the production of up-to-date and accurate statistics and analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the region¿s performance in meeting resettlement targets, challenges and responses.
• Coordinate, in close consultation with Headquarters, to collect resettlement and complementary pathways related information for external publications.
• For the AOR assess training needs, draw training plan and strategy and deliver resettlement complementary pathways related training to UNHCR staff, partners and other stakeholders as required.
• Contribute to a communications strategy that generates support for UNHCR's operations from external partners ensuring resettlement and complementary pathways positive protection outcomes are showcased when appropriate.
• Approve, if applicable, the regional and country resettlement and complementary pathways strategies for endorsement by the Regional Representative or Headquarters.
• Take review decisions on individual cases and approve resettlement submissions/withdrawals/resubmissions.
• Approve expenditures under the UNHCR resettlement and complementary pathways budget.
• Negotiate locally with resettlement and/or complementary pathways countries and as appropriate with host government on behalf of UNHCR.
• Represent UNHCR's resettlement and complementary pathways positions with resettlement and other third countries, with host government and in regional fora.
• Enforce compliance with, and integrity of, resettlement standard operating procedures across the AOR.
• Ensure that UNHCR's facilitation role on complementary pathways for admission takes into account relevant protection considerations and safeguards.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Political Science;
• Social Sciences;
• International Law, including International Public Law;
• International Refugee Law;
• International Human Rights Law;
• Refugee and Forced Migration;
• Law;
• International Relations  or other relevant field. International Public Law;