Job Opportunities at M-KOPA Solar

• We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.

Expertise

• We are looking for a proven operations leader with 3+ years of experience in asset finance, insurance, and transportation industries. You should have a Bachelor's degree in Insurance, Business Administration, or Customer Service, with demonstrated experience in team management and process optimization.
• Technical proficiency is essential - you will need advanced Excel skills and familiarity with data visualization tools like Looker. Your analytical and problem-solving abilities will be crucial for identifying operational improvements and resolving complex customer issues. We value professionals with strong verbal and written communication skills who can work effectively with diverse stakeholders.
• Familiarity with insurance regulations and logbook management is required, along with experience in claims processing and dispute resolution. If you have previous experience in motorbike financing processes or hold certifications in insurance or customer service, that's a significant advantage.
• We are seeking someone who thrives in a fast-paced environment, can prioritize multiple initiatives, and has a passion for customer excellence and operational efficiency. Your ability to work collaboratively across teams while driving SLA/KPI improvements will be key to your success in this role.

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We are looking for a hands-on Head of Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.

In this role, you would be responsible for:

• Leading the strategic direction and evolution of our Product Design function
• Collaborating with Product Management and Tech leadership to define overall UX strategy
• Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
• Reviewing design work to ensure quality and cohesion before release
• Mentoring design team members and fostering a sense of belonging while helping advance their careers
• Working with marketing teams to ensure visual cohesion across the M-KOPA brand
• Translating design metrics into business outcomes that executives understand and value

Your application should demonstrate:

• Proven experience leading design teams and complex projects in digital products
• Deep understanding of UX strategy with the ability to balance business goals with user needs
• Experience building and maintaining design systems across multiple touchpoints
• Solid leadership and mentoring capabilities
• Ability to work with diverse, cross-functional teams across multiple countries
• Solid interpersonal, communication, and collaboration skills
• Experience translating design impact into business metrics
• Experience in fintech or similar industries