Job Opportunities at SunCulture Kenya Ltd

About the role:

• In this role, you will play a key part in strategic sourcing, collaborating with cross-functional teams to identify procurement needs, conduct market research, and develop sourcing strategies that align with our organizational goals. Your negotiation skills will be crucial as you engage with suppliers, negotiate contracts, and establish favorable terms and conditions that maximize value for our organization.

Key Responsibilities:

• Assist in the procurement process- Collaborate with cross-functional teams to understand their procurement needs, gather requirements and develop specifications for goods and services.
• Assist in conducting market research-Identify potential suppliers, evaluate their capabilities and assess market trends to support informed purchasing decisions.
• Participate Supplier selection and negotiation-Evaluate supplier proposals, negotiate pricing and contractual terms and select suppliers based on their ability to meet quality, delivery, and cost requirements.
• Assist in purchase order management- Generate and process purchase orders, track delivery schedules, resolve discrepancies and ensure timely receipt of goods and services.
• Contract administration- Maintain contract files, monitor contract performance, and facilitate contract renewals and amendments.
• Vendor relationship management-Assist in building and maintaining positive relationships with suppliers, address supplier inquiries and resolve any issues that may arise.
• Assist in Compliance and risk management- Ensure procurement activities adhere to applicable laws, regulations and company policies. Identify and mitigate procurement risks, such as supply chain disruptions or vendor non-compliance.
• Data analysis and reporting- Collect and analyze procurement data to identify cost-saving opportunities, track key performance indicators (KPIs) and prepare regular reports for management.
• Analyze pricing proposals, conduct cost comparisons, and identify cost-saving opportunities through negotiations alternative sourcing.
• Supplier performance evaluation-Establish key performance indicators (KPIs) for suppliers, monitor their performance against set metrics, and provide feedback to suppliers to drive continuous improvement.
• Sustainability and ethical sourcing- Collaborate with suppliers to ensure compliance with sustainability and ethical sourcing standards such as environmental regulations, labor practices, and diversity and inclusion requirements.
• Contract management- Support the contract lifecycle including drafting and reviewing contracts, managing contract renewals and extensions and ensuring compliance with contract terms and conditions.
• Perform other duties as assigned by line manager

Does this sound like you?

• Are you passionate about driving efficiency, optimizing procurement processes, and making strategic sourcing decisions? If so, this opportunity may be a perfect fit for you. We are seeking individuals who are motivated, detail-oriented, and possess strong negotiation and analytical skills. If you thrive in a fast-paced, collaborative environment and are eager to contribute to cost optimization and supplier relationship management, we encourage you to apply.

Qualifications:

• Bachelor's degree in business administration, supply chain management, or a related field. Advanced degrees or professional certifications are advantageous.
• Proven experience in procurement, supplier management, and contract negotiation.
• Strong knowledge of procurement principles, practices, and regulations.
• Excellent negotiation, communication, and interpersonal skills.
• Analytical mindset with the ability to conduct cost analysis and utilize data-driven insights.
• Proficiency in procurement software and enterprise resource planning (ERP) systems.
• Familiarity with sustainability and ethical sourcing practices.
• Leadership abilities, including the capacity to manage a team and drive procurement excellence.

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About the Role

• Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Key Responsibilities

•  Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
•  Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
•  Explain technical product features and answer customer questions about SunCulture products.
•  In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
•  Ensure at least an 80% conversion rate from leads generated by you.
•  Be versatile in making extensive outbound calls that meet the organization's KPIs
•  Adjust sales scripts to better target the needs and interests of specific individuals.
•  Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
•  Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
•  Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
•  Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
•  Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
•  Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Does this sound like you?

•  Experience in Sales and Customer Service
•  Additional experience as a Telesales Representative is an added advantage
•  Proven track record of successfully meeting sales quota preferably over the phone
•  Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
•  Ability to learn about products and services and describe/explain them to prospects
•  Hands-on, detail-oriented, and with strong execution skills,
•  Excellent Communication Skills with the ability to resolve issues and address complaints
•  Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
•  Independent thinker with proactive decision-making capabilities
•  Comfortable with ambiguity and experience working in a dynamic environment
•  Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
•  Be organized and be an expert in time management and meet deadlines.  
•  A diploma or degree in Sales or any other related field is an added advantage.