Job Opportunities at TakaTaka Solutions Limited

Job Description:

• Assist with maintaining the onboarding trackers (CLM/ Overall Client Training/New & Sensitive Client Group/TTS Contracts)
• Send  welcome packs and  emails.
• Post new and sensitive clients daily in the New & Sensitive Client Group
• Call new clients after first collection. 
• Conduct first collection survey 2 weeks after first collection.
• Support in physical or online induction training for new clients.
• Help process and track client requests for compost, gate signs, bins, certificates, and other related items.
• Assist in receiving and responding to queries from clients through Whatsapp. 
• Support customer satisfaction surveys, courtesy calls, and client visits. 
• Download calls report and call back missed calls from the previous day.   
• Support outbound communication via calls or emails to communicate information to clients.
• Assist in communicating Delays and Missed Collections daily.  
• Ensure all queries raised are logged in trackers where appropriate (Complaint tracker).  
• Assist in outdoor events when requested.
• Handle assigned client accounts and act as the client\'s account manager.
• Support in maintaining Contract Database: Ensure all client contracts are filed
• Support the monitoring and reporting of service delivery issues and client concerns. 
• Help with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.
• Take on additional tasks and projects that contribute to personal learning and team objectives as requested.

Minimum Qualifications:

• Degree or Diploma in business studies, communication, public relations or relevant field
• Previous customer care experience is a plus
   

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Job Description:

• Assist in facilitating the recruitment process, including scheduling and inviting candidates for interviews.
• Prepare offer letters, employment contracts, and other HR correspondence.
• Support employee onboarding processes and ensure completion of required documentation.
• Assist in preparing casual staff payment schedules and maintaining accurate records.
• Maintain proper filing, organization, and updating of employee records and HR documents.

Minimum Requirements:

• Diploma or Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications, especially Ms Excel.
• Good organizational and administrative skills.
• Ability to maintain confidentiality and handle sensitive information professionally.

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Job Description:

• Oversee and manage daily activities of the Recycling staff including mixed waste sorting, plastic sorting, glass sorting, pig food sorting, and baling.
• Staff planning and managing attendance.
• Implement quality control measures to ensure sorted materials meet company and regulatory standards.
• Ensure adherence to safety protocols and standard operating procedures
• Monitor and optimize sorting processes to ensure maximum efficiency and minimal downtime.
• Coordinate the scheduling and utilization of forklifts to support recycling operations.
• Maintain accurate records of sorted materials, equipment usage, and staff performance.
• Enforce health and safety regulations to maintain a safe working environment.
• Prepare and submit weekly reports on performance and other OKR metrics.
• Post petty cash requests and follow up on approval/payment.
• Manage inventory levels of materials and coordinate with the logistics team for timely removal and transport.
• Conduct regular inspections and audits of equipment
• Prepare and submit regular reports on plant operations, including productivity, efficiency, and OEE metrics.
• Implement process control systems.
• Work with the engineering team for new equipment design and installation.
• Data Analysis and Reporting (Use data for decision-making and process enhancements.)
• Do market research about possibilities with existing and new machinery
• Come up with new ideas about recycling untapped material flows within the company and market

Minimum Qualifications:

• Diploma/degree in Mechanical engineering, environmental science, or a related field.
• Minimum of 3-5 years of supervisory experience in a manufacturing, processing set up