Job Opportunities at Tala

The Role

We are looking for a strong, analytical leader to build out Tala’s Operations Analytics vertical to focus on the efficacy and efficiency of Tala’s loan servicing teams and systems.

What you’ll do

• Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
• Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market and partner team data
• Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
• Define framework for assessing optimal mix of internal and external resources
• Oversee non-labor variable expenses

What you are

• A collaborative self-starter. You’re excited to pursue new initiatives and love to partner with geographical and cross-functional leads to move the business forward
• You have the ability to translate insights into action. You not only build models, but you’re able to distill key learnings and use those insights to drive strategic planning and initiatives
• A highly innovative problem-solver. You approach a problem from different perspectives and use your holistic understanding of the business to see new opportunities/risks 
• Strong communicator and an advocate for your business partners
• Passionate about social enterprise and find meaning in working to make the world a better place

What you’ll need

• 5+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization) 
• Strong proficiency in Excel required; experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau) strongly preferred
• Strong communication skills with the ability to influence in a global, cross-functional environment

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The Role

As the User Researcher Specialist , your mission is to contribute meaningfully to the growth of Tala’s Kenya business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, behaviours, and needs. You will generate insights to drive empathy-fueled actions across Tala’s strategic efforts in areas such as current product improvements, experimental new product development, competitive analysis, and financial health.

What you’ll do

• Deep market research on landscape of available financial services, under the supervision of our senior research staff
• Responsible for involved product reviews and teardowns
• Contribute meaningfully to the development of new and exciting products for Tala Kenya by ensuring a deep shared understanding of our customers’ daily lives, attitudes, behaviors, and needs
• Generate insights to drive empathy-fueled action across Tala’s strategic efforts in areas such as experimental new product development, competitive analysis, and financial health
• Implement best practices in human-centered design and mixed research methods
• Design, execute and analyze research to contribute actionable insights to the strategic goals new business, using human-centered design techniques and mixed research methods
• Collaborate cross-functionally with team members across Tala through all stages of research to ensure a deep shared understanding of our users and drive empathy-fueled action

Qualifications

• 2+ years in applied user research inside innovative consumer fintech, financial, mobile or digital companies or design research / market research firms
• Bachelor’s Degree in Communication Research, Social Sciences (Psychology, Sociology, Anthropology), Marketing, Communications, or a similar field
• Experience working in a dynamic and fast-paced start-up environment
• Experience working in design research or market research firmIdeally experience working with international teams
• Familiarity with consumer finance products and services and general fintech landscape in Kenya

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The Role

Tala is looking for an entrepreneurial General Manager to lead the Kenya business and expand Tala’s product to millions of more Kenyans. This role will be responsible for managing the overall health of our business, including the P&L and holistic strategy & execution in-market. You will be responsible for the growth and success of Tala in Kenya. This is one of our most challenging and rewarding roles and requires a diverse set of operational, analytical, community-building, and leadership skills. 

Tala launched its global services in Kenya in 2014 and is one of our largest businesses. This is an incredible opportunity to take an operational and mature business to the next level and help Tala solve one of the world’s largest problems, financial inclusion. Your goal is to lead our team to serve our customers while delivering the highest business value for Tala. 

The ideal candidate is an entrepreneur-at-heart with fantastic communication skills. You are a highly analytical, critical thinker who has an insatiable hunger to solve problems in a fast-paced environment with the ability to think quickly on your feet and manage through ambiguity and adversity of a quickly growing industry.  Additionally, our ideal candidate will have expertise in managing complex businesses and matrixed teams. 

The GM will report to the SVP of Global Business.

What you’ll do

• Responsible for the overall P&L of the market, ensuring we are executing across teams to hit our ambitious customer and financial goals
• Define country strategy and lead a cross-functional business team responsible for customer and financial targets
• Communicate regularly with the US teams and play an influential role on global strategy, challenges, and opportunities
• Lead our in-country Leadership team to identify areas of improvement across teams and drive execution 
• Identify business challenges, propose analytically grounded, well-researched solutions, and drive execution
• Accountable for all marketing efforts in-country to grow user acquisition and build a healthy book of loyal and financially healthy users
• Oversee product strategy in close collaboration with Product Managers and Credit teams
• Accountable for all partner relationships and partner success
• Responsible for escalation of challenges and communication of new developments to the Tala leadership team in Santa Monica, CA 
• Track competition, regulatory changes, and leverage external public relations to ensure Tala is at the forefront of the fintech ecosystem in country
• Hire and lead a high functioning team in-country building an enduring and inspiring culture

What you’ll need

• 7+ years of startup tech, marketing, or business leadership experience in high-performing, direct-to-consumer businesses
• Strong data-driven approach to funnel conversion metrics, campaign performance and P&L management with strong attention to detail.
• Natural ability to work across Credit, Operations, Growth and Leadership teams to propose, persuade, and collaborate with on strategic priorities
• Experience in hiring and managing a team; you work well cross functionally and bring an energetic, fun, and creative approach to the workplace
• Excellent communications skills (written & oral) to communicate complex issues and nuanced considerations clearly

Preferred Skills & Experience

• MBA or related advanced degree
• Deep network of contacts amongst Internet and financial service providers including mobile money operators, banks, mobile payment providers, and e-commerce companies
• Proven bias towards building consumer-centric products and solutions
• Familiarity with tech-enabled credit or payments products and the general fintech landscape
• Experience working in an international tech startup