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  • Posted: Nov 29, 2021
    Deadline: Not specified
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  • Tala (formerly InVenture) builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Tala is providing choice and control to individuals around the world when it comes to their financial identity.
    Read more about this company

     

    Manager Global Operations Analytics

    The Role

    We are looking for a strong, analytical leader to build out Tala’s Operations Analytics vertical to focus on the efficacy and efficiency of Tala’s loan servicing teams and systems.

    What you’ll do

    • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
    • Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market and partner team data
    • Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
    • Define framework for assessing optimal mix of internal and external resources
    • Oversee non-labor variable expenses

    What you are

    • A collaborative self-starter. You’re excited to pursue new initiatives and love to partner with geographical and cross-functional leads to move the business forward
    • You have the ability to translate insights into action. You not only build models, but you’re able to distill key learnings and use those insights to drive strategic planning and initiatives
    • A highly innovative problem-solver. You approach a problem from different perspectives and use your holistic understanding of the business to see new opportunities/risks 
    • Strong communicator and an advocate for your business partners
    • Passionate about social enterprise and find meaning in working to make the world a better place

    What you’ll need

    • 5+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization) 
    • Strong proficiency in Excel required; experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau) strongly preferred
    • Strong communication skills with the ability to influence in a global, cross-functional environment

    Method of Application

    Interested and qualified? Go to Tala (formerly InVenture) on jobs.lever.co to apply

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  • Send your application

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