Job Opportunities at Telkom Kenya

Reporting to:      Regional Enterprise Technical Field Services

Department:       Technology

Role Purpose: 

Telkom Kenya has embarked on an exciting new journey of becoming a trusted technology partner that will play an integral role in the Country’s vision of becoming a digitized economy.  This will be done by leveraging on its existing infrastructure and established relationships to offer a variety of services to targeted customers.

About This Role

The incumbent will be responsible for achieving network availability and customer uptime KPI’s through on-site maintenance for assigned network nodes, customer links, Reactive repair for network and customer faults, route inspection, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs.

Key Duties and Responsibilities

• Maintain consistent network and customer availability on assigned nodes through proactive maintenance of nodes, timely network fault resolution and route inspections to minimize impact of faults on network availability.
• Timely management of assigned faults and resolution within SLA.
• Preventative maintenance and route inspection per assigned nodes.
• Facilitation of key updates during the restoration journey to ensure customer is fully updated.
• Customer setup documentation.
• Carry out assigned tasks within the Feasibility and Implementation dockets.
• Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Keep track of individual performance and suggest initiatives to improve.
• Any other duties assigned by your line manager and Flexibility to work odd hours.

Academic/ Professional Qualifications

• Diploma / BSC in telecommunication
• AFRALTI Fiber training / or equivalent.
• Cisco   qualifications,   minimum   CCNA   or   any   other   IP   Network certification.
• Candidates trained on Safety at Height / Rigging will be an added advantage.

Professional Skills:

• Excellent oral and written communication skills
• Knowledge of SIP and experience in working with SIP providers
• Must have routing and switching knowledge.

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Region:                Nairobi, Central, Western, Coast, Central Rift, Nyanza, Eastern

Reporting to:      Team Leader - Fiber

Department:      Technology

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

About This Role

As the field engineer you will be expected to successfully undertake all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the fibre optic network

Responsibilities

• Participating in analytical and communication skills and be well versed with all aspects of fibre optic maintenance covering:
  • Point of break/link analysis using necessary tools and techniques
  • Splicing utilising necessary tools and techniques
  • Core alignment and splice quality validation using necessary tools and techniques

• Evaluates, tests, and repairs old or malfunctioning fibre network infrastructure along with scheduled preventive maintenance routines covering:
  • Optical cable
  • Closure kits
  • Ducts
  • Man holes
• Generate sensor indicators and execute inspections ensuring the fibre optic systems do not contain faults that could destabilize its performance.
• Conducts regular inspections of the assigned system and repairs any defects recognized.
• Prepares, and maintains system records and system diagrams.

Requirements for the job:

• Diploma or BSC in electronic /electrical/ telecommunication engineering or similar.
• Experience in the use of work force management system
• Valid driving license
• A minimum of 2 courses in optical fibre technology from a recognized institution

Professional Skills

• Proven track record managing and enforcing SLA’s both internal and external
• Working knowledge of IT such as Microsoft Office
• Proven track record in the ability to analyse trends, undertake root cause analysis, identify key issues and put in place actions to address and improve network & service availability and quality.
• Ability to look beyond the network and understand impact of actions on the customer
• Must be able to work at height (certified), in confined spaces and in all weathers.

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Region:                     Country Wide 

Reporting to:         Manager Service Design MFS  

Band:                        3

Department:          Technology Division (SP)

Role Purpose: 

The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.

Key Duties and Responsibilities

• Managing Vendor and Supplier relationships to support development and implementation of new business products and offers.
• Service and capacity forecasting, planning, deployment and optimization of the platforms.
• Handling and coordinating service implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
• Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing.
• Leading and working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
• Resolving engineering related escalations of anomalies with vendors support as per support contracts.
• Creation and maintenance a knowledge base and a product catalog.
• Reporting on Weekly bais on system & service related reports submitted within agreed timeframes. 
• Identifying and evaluating options for improving business systems.
• Automation of complex, manual and error-prone processes.
• Solution design that not only considers concepts such as abstraction and modularity but also considers aspects such as maintainability, reusability, performance, security and scalability.
• Development of Software in accordance with the company’s guidelines and standards along with international best practice to consistently deliver high quality solutions.
• Managing the packaging, testing and deployment of internally developed solutions.
• Documentation of the design, test plans, manuals as well as any other artifacts that help describe the function, architecture, and design of the solution.
• Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
• Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
• Managing and supporting 3rd party software developers and other integration partners both internal and external.  

Academic/ Professional Qualifications

• Bachelors Level Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer or related Field.
• At least 4 years’ experience working with mobile money, payments or banking.

Professional Knowledge

• Knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
• Working knowledge of charging, messaging, and VAS systems.
• Familiarity with the Agile Software Development Methodology.
• Business analysis skills and experience.
• Excellent communication skills.
• Working knowledge and hands-on experience on database platforms.
• Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.
• Working knowledge on network administration

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines
• Good interpersonal skills
• innovative

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Region:                     Country Wide 

Reporting to:         Manager Service Design Platforms  

Band:                        3

Department:          Technology Division (SP)

Role Purpose: 

The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.

Key Duties and Responsibilities

• Leading subject matter expertise and architecting of charging, policy and VAS solutions
• Translating the business requirements into the technical and operational specifications
• Provide technical specifications and other requirements for sourcing of service platforms
• Manage Vendor and Supplier relationships to support development and implementation of new business products and offers
• Forecasting, planning, deployment and optimization of the platforms
• Handling and coordinating the services implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
• Developing & utilization of new products & service acceptance criteria.
• Research and testing of new features, solutions & technologies.
• Manage solution roadmap and ensure delivery in line with the business strategy and objectives.
• Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing
• Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
• Support forecasting to prepare CAPEX budget to meet business requirements and reduce OPEX
• Provide leadership in working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
• Receive and resolve engineering related escalations of anomalies with vendors support as per support contracts
• Participate in post incident reviews, root cause analysis and implementation of recommendations from the RCA report
• Leading in supervision and mentorship of junior engineers
• Creation and maintenance of a knowledge base and a product catalogue.

Academic/ Professional Qualifications

• Bachelors Level  Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer Science or related Field
• 3-5 years’ experience in the design, implementation, operation and maintenance mobile money and messaging platform
• 3-5 years management experience and leading teams

Professional Knowledge

• Extensive knowledge of charging, policy, messaging, VAS and relevant standards and best practices in these domains.
• Experience working with mobile money, payments, banking and well informed about technologies in other domains.
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
• Familiarity with the Agile Software Development Methodology.
• Business analysis skills and experience.
• Working knowledge and hands-on experience on database platforms
• Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines
• Good interpersonal skills