Senior Engineer –Service Design (MFS) at Telkom Kenya

Region:                     Country Wide 

Reporting to:         Manager Service Design MFS  

Band:                        3

Department:          Technology Division (SP)

Role Purpose: 

The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.

Key Duties and Responsibilities

• Managing Vendor and Supplier relationships to support development and implementation of new business products and offers.
• Service and capacity forecasting, planning, deployment and optimization of the platforms.
• Handling and coordinating service implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
• Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing.
• Leading and working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
• Resolving engineering related escalations of anomalies with vendors support as per support contracts.
• Creation and maintenance a knowledge base and a product catalog.
• Reporting on Weekly bais on system & service related reports submitted within agreed timeframes. 
• Identifying and evaluating options for improving business systems.
• Automation of complex, manual and error-prone processes.
• Solution design that not only considers concepts such as abstraction and modularity but also considers aspects such as maintainability, reusability, performance, security and scalability.
• Development of Software in accordance with the company’s guidelines and standards along with international best practice to consistently deliver high quality solutions.
• Managing the packaging, testing and deployment of internally developed solutions.
• Documentation of the design, test plans, manuals as well as any other artifacts that help describe the function, architecture, and design of the solution.
• Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
• Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
• Managing and supporting 3rd party software developers and other integration partners both internal and external.  

Academic/ Professional Qualifications

• Bachelors Level Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer or related Field.
• At least 4 years’ experience working with mobile money, payments or banking.

Professional Knowledge

• Knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
• Working knowledge of charging, messaging, and VAS systems.
• Familiarity with the Agile Software Development Methodology.
• Business analysis skills and experience.
• Excellent communication skills.
• Working knowledge and hands-on experience on database platforms.
• Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.
• Working knowledge on network administration

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines
• Good interpersonal skills
• innovative