Intern Field Support– Enterprise Technology Support (3) at Telkom Kenya

Reporting to:      Regional Enterprise Technical Field Services

Department:       Technology

Role Purpose: 

Telkom Kenya has embarked on an exciting new journey of becoming a trusted technology partner that will play an integral role in the Country’s vision of becoming a digitized economy.  This will be done by leveraging on its existing infrastructure and established relationships to offer a variety of services to targeted customers.

About This Role

The incumbent will be responsible for achieving network availability and customer uptime KPI’s through on-site maintenance for assigned network nodes, customer links, Reactive repair for network and customer faults, route inspection, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs.

Key Duties and Responsibilities

• Maintain consistent network and customer availability on assigned nodes through proactive maintenance of nodes, timely network fault resolution and route inspections to minimize impact of faults on network availability.
• Timely management of assigned faults and resolution within SLA.
• Preventative maintenance and route inspection per assigned nodes.
• Facilitation of key updates during the restoration journey to ensure customer is fully updated.
• Customer setup documentation.
• Carry out assigned tasks within the Feasibility and Implementation dockets.
• Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Keep track of individual performance and suggest initiatives to improve.
• Any other duties assigned by your line manager and Flexibility to work odd hours.

Academic/ Professional Qualifications

• Diploma / BSC in telecommunication
• AFRALTI Fiber training / or equivalent.
• Cisco   qualifications,   minimum   CCNA   or   any   other   IP   Network certification.
• Candidates trained on Safety at Height / Rigging will be an added advantage.

Professional Skills:

• Excellent oral and written communication skills
• Knowledge of SIP and experience in working with SIP providers
• Must have routing and switching knowledge.