Job Vacancies at Big Square Kenya

Minimum Requirements:

• Diploma in a hospitality-related course.
• Additional qualification in food production is an advantage.
• Proficiency in MS Word/Excel and experience with Restaurant ERP systems (POS/GAAP).
• Strong understanding of administrative work.

Responsibilities:

• Customer Experience: Advocate for FOH team welfare to maintain a motivated workforce and exceptional customer service.
• Food Safety & Quality: Ensure only high-quality products are served by overseeing the final delivery to customers.
• Team Management: Review sales and service performance, provide feedback, and implement action plans to achieve targets.
• Standards Compliance: Ensure BOH products meet set standards.
• Driving Branch Business: Collaborate with the Branch Manager to achieve budgeted profits by adhering to the BOH budget plan.
   

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Minimum Requirements:

• Diploma in a hospitality-related course.
• Experience with Restaurant ERP Systems (POS/GAAP).
• A good understanding of administration work.
• Food production-related course qualification will be a plus.
• Computer literate (Ms. Word/Excel)

Responsibilities:

• Coordinate entire restaurant (BOH & FOH) for customer satisfaction.
• Drive sales & profitability by upholding controls and procedures.
• Enforce product quality through spot checks and supervision.
• Responsible for occupational Health & Safety Act, fire regulations and other legal requirements.
• Assist in staff training for operating standards & positive work environment.
• Constantly monitor service speed and guest satisfaction during service times.