Job Vacancies at Caritas MFB

JOB PURPOSE

• The Relationship Manager SBE will be responsible for driving business growth through quality lending, deposit mobilization, cross-selling of the bank's products and services, and maintaining strong customer relationships while ensuring compliance with the bank's credit policies, risk management standards, and regulatory requirements.

KEY RESPONSIBILITIES

• Develop, initiate, and manage strategic partnerships and collaborative relationships that drive business growth, enhance customer value, and expand the Bank's market reach, while strengthening existing partnerships to maximize commercial opportunities, operational efficiency, and mutual value creation.
• Developing suitable customer value propositions, product bundles and solutions applicable to the SBE in liaison with the branches, HOD Retail Banking and the Product Development team
• Delivery of exceptional performance through the SBE team.
• Proactive leading and directing relationship teams accountable for the portfolio of SBE customers.
• While taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
• Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
• Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
• Reviewing performance of assigned Relationship Officers and/or Branch
• Managers against SBE budgets for all assigned KPI targets.
• Continually monitoring and following up with respective SBE Relationship Officers and/or Branch Managers to ensure that the set SBE targets are being achieved, and gaps adequately addressed.
• Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.
• Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
• Monitoring performance against set targets.
• To perform any other duty as assigned in line with the Organizational goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree- Upper second class Honors
• Relevant professional qualification in banking – AKIB/ACIB
• 4 years’ experience in business development
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

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JOB PURPOSE

• The Multimedia Production & Creative Design Officer is responsible for elevating Caritas Microfinance Bank’s brand presence through innovative visual content and creative storytelling. Reporting to the Brand and Corporate Communications Manager, this role plays a key part in shaping the bank’s image across digital and offline platforms, working collaboratively to deliver engaging and impactful multimedia solutions.

KEY RESPONSIBILITIES

• Conceptualize and design compelling visual assets for marketing campaigns, product promotions, and all corporate communications, ensuring alignment with strategic objectives.
• Produce high-quality photography, videography, motion graphics, and multimedia content to support diverse communication needs.
• Ensure consistency and compliance of all visual communications with Caritas
• Microfinance Bank’s brand guidelines and identity standards.
• Coordinate and manage content production schedules, ensuring timely delivery of creative projects and efficient workflow processes.
• Deliver creative support for corporate events, branch branding initiatives, product launches, and marketing campaigns, collaborating closely with relevant teams.
• Design and produce digital-first content optimized for social media platforms, the corporate website, and digital advertising channels, maximizing audienceengagement.
• Organize, update, and maintain the bank’s digital asset library, ensuring easy accessibility and proper usage of creative resources.
• Champion innovation in visual storytelling and creative content presentation, continuously exploring new trends and technologies to elevate brand communication.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in graphic design, Multimedia, Mass Communication, Digital Media, Film Production, or a related field.
• Minimum of 2 years’ experience in multimedia production, graphic design, or creative content development, preferably within financial services, advertising, or a corporate environment.
• Professional certifications in Adobe Creative Suite, Video Production, Motion Graphics, or Photography are an added advantage.
• Advanced proficiency in Adobe Creative Cloud applications, including
• Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, or equivalent software.
• Demonstrate strength in creative storytelling.
• Solid understanding of digital marketing and social media content optimization best practice.
• Proven experience producing content for websites, social media, digital advertising, and corporate events.