Job Vacancies at CIC Insurance

About the Role:

Reporting to the Head of Digital & Transformation, the position holder will be pivotal in driving our company-wide digitization agenda. He/she will be instrumental in developing and implementing intelligent automation solutions, workflow automation, and digital transformation initiatives. Your expertise will enable significant efficiency gains, cost savings, and process enhancements, elevating our digital capabilities across the organization. As a CIC Engineering team member, you will uphold high standards, embrace challenges, and consistently act with integrity while contributing to the company’s technical direction and long-term decision-making.

Key Responsibilities

• Write high-quality, maintainable, well-tested code that meets best practices and industry standards.
• Mentor junior engineers and provide technical leadership on automation projects.
• Design, develop, and deploy scalable full-stack solutions for automation and digitization projects.
• Implement and manage intelligent automation using UiPath for RPA.
• Develop and maintain portals using React, Java Spring Boot, and Python for scripting and automation tasks.
• Orchestrate complex workflows with tools such as a Temporal.
• Create low-code/no-code solutions using Corteza and Power Platform.
• Ensure seamless deployment and monitoring of applications on AWS and OpenShift.
• Apply Agile methodologies, including Kanban and Scrum, to manage project timelines and deliverables.
• Optimize and manage databases using MySQL and PostgreSQL.
• Continuously identify opportunities for process simplification and reengineering to improve efficiency and reduce costs.
• Coordinate and facilitate workshops with business stakeholders to understand and create end-to-end process flows.

Who We’re Looking For

Qualifications

• Bachelors Degree in computer science, engineering, or a related field. Masters Degree is an added advantage
• Proven track record in full-stack development with a robust background in front-end and back-end technologies.

Key Competencies

• Proficiency in React, Java Spring Boot, and Python.
• Some experience with Robotic Process Automation (RPA) and low-code/no-code platforms like Corteza and Power Platform.
• Solid understanding of cloud platforms, particularly AWS, and containerization with OpenShift.
• Extensive experience building APIs and services, particularly in Java and Microservices architecture.
• Comfortable working with cloud-native platforms and systems that support global users at scale

go to method of application »

About the Role

Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.

Key Responsibilities

Strategic Responsibilities

• Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives.
• Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
• Design structured learning pathways for alternative channels to enhance productivity and advisory capability.

Training Delivery & Channel Enablement

• Deliver product, sales, and compliance training
• Ensure consistent and high-quality training delivery across all alternative channels.

Curriculum Implementation & Content Support

• Ensure training content is practical, relevant, and aligned to channel realities

 Training Coordination & Sales Support

• Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
• Manage the training calendar for Bancassurance and Sacco channels

Compliance, Governance & Reporting

• Ensure all training activities and records meet regulatory and audit requirements.
• Prepare periodic reports and insights on training impact within alternative channels.

Stakeholder Engagement

• Act as a key training contact point for alternative channel stakeholders.
• Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.

Leadership & Culture Responsibilities

• Champion a strong learning culture across Bancassurance and Sacco channels
• Provide coaching and mentorship to trainees and channel stakeholders.
• Support talent identification and development within alternative channels.

Who We’re Looking For

Qualifications

• Bachelors Degree in Business, Finance or related Field
• Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance
• Minimum of 7 years’ experience with 3 years at a supervisory level
• Insurance industry experience is a required

Key Competencies

• Expertise in Life Insurance Products & Sales Processes
• Proficient in Instructional Design and adult learning methodologies
• Strong Leadership and Coaching skills
• Excellent Presentation and Facilitation capabilities
• Analytical with strong Needs Assessment and Performance Evaluation experience
• Skilled in Stakeholder Engagement and Communication

go to method of application »

About the Role

Reporting to Assistant Manager – Client Relations, the Fund Accountant will be responsible for providing quarterly management and annual audited financial statements in line with SLAs and to meet statutory requirements in order to drive client satisfaction and enhance service delivery.

Key Responsibilities

• Preparation and presentation of pension funds management accounts, budget, cashflow statement and annual audited financial statement to trustees. as per RBA and International Financial Reporting Standards (IFRS).
• Handle an assigned client portfolio of investment
• Assessment, computations and payments of quarterly and annual income tax and annual RBA levies. Payment of income tax and RBA levies to the relevant bodies as per statutory requirements.
• Analyze and capture data received from the fund managers and custodians monthly.
• Monthly reconciliation of the members dealing in the pension system
• Prepare cash book and bank reconciliation monthly.
• Filling of Investment returns for guaranteed fund schemes
• Preparing Scheme financial statements and filing Scheme audited accounts with RBA.
• Guaranteed fund bank statement reconciliation and receipting of contributions & transfers
• Analysis and processing pension benefits, expenses and service providers fees
• Assist in training interns.

Client Service

• Participate in client AGMs through proper preparations and response to member queries.
• Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery.

Operational Efficiency

• Adhere to all SLAs and working standards to ensure legal and regulatory requirements.
• Real time reporting of system bugs and downtimes for speedy resolutions.
• 100% compliance to Accounting reporting standards.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a Business-related field or Actuarial
• Professional qualification in / CPA K / ACCA Level 2
• 3 Years’ experience in fund accounting/pension industry
• Awareness of RBA, ICPAK and KRA requirements
• Good knowledge of an accounting system
• Analytical and organizational skills
• Accounting
• Able to work to a high level of accuracy
• Good communication skills

go to method of application »

About the Role

Reporting to the Supply Chain Manager, this role is responsible for leading the end-to-end procurement of Technology goods and services across CIC Group, while supporting the Supply Chain Manager in the overall management and coordination of the procurement function. The role drives strategic sourcing, commercial and vendor management, contract and renewal management, third-party risk, sustainability and procurement governance to ensure timely, compliant and value-driven procurement outcome.

Key Responsibilities

Technology Procurement & Category Management

• Lead and coordinate the end-to-end procurement of Technology goods and services across the Group, including hardware, software, licences, subscriptions, support and maintenance, telecommunications/network services, technology solutions and related professional services.
• Develop and implement sourcing strategies and procurement plans for the Technology category, aligned to approved business plans, budgets and the annual Procurement Plan.

Strategic Sourcing & Procurement Execution

• Manage end-to-end sourcing activities for assigned categories from receipt and validation of requirements through solicitation, evaluation, negotiation, recommendation, approval, award and contracting/LPO issuance.
• Determine and implement appropriate sourcing approaches in accordance with the Procurement Policy, including competitive bidding, framework arrangements, OEM/authorised reseller sourcing and other approved procurement methods.

Contract, Licence & Renewal Management

• Coordinate the contracting process for assigned procurements and ensure approved commercial terms are appropriately incorporated into contracts, LPOs and related procurement documentation.
• Maintain effective oversight of Technology contracts, licences, subscriptions, support and maintenance agreements, including commencement and expiry dates, values, quantities, vendors and renewal requirements

Supplier & Vendor Management

• Oversee supplier onboarding, pre-qualification and due diligence in accordance with Group requirements.
• Manage supplier relationships across assigned categories, including key Technology vendors, OEMs, authorised partners, resellers and service providers.

Procurement Governance, Risk & Compliance

• Ensure procurement activities comply with the Group Procurement Policy, delegated authorities, approved procedures and applicable regulatory requirements.
• Ensure completeness and accuracy of procurement documentation and adherence to established procurement controls.

Sustainable & Responsible Procurement

• Support implementation of the Group’s sustainable procurement and supplier diversity objectives in accordance with the Procurement Policy.
• Integrate relevant sustainability and diversity considerations into sourcing and supplier management activities, where applicable.

Procurement Performance, Reporting & Cost Optimisation

• Monitor the procurement pipeline and provide timely and accurate reports on sourcing status, ageing of requests, TAT, upcoming renewals, outstanding contracts/LPOs, pending deliveries, savings and key procurement risks.
• Conduct periodic spend and market analysis and identify opportunities for savings, cost avoidance, demand consolidation and improved commercial arrangements.

Procurement Management Support, Team Coordination & PEMC Secretariat

• Support the Procurement Manager in the planning, coordination and oversight of the procurement function, including delivery of the annual Procurement Plan and other functional priorities.
• Support the day-to-day coordination of procurement operations, including work allocation, progress follow-up, stakeholder engagement and timely resolution of outstanding matters.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a Business-related field (Preferably supply chain Management)
• Professional qualification in Procurement/Supply Chain Management, e.g. CIPS/CPSP-K or equivalent.
• Membership in a relevant professional body (CIPS / KISM)
• Minimum of 5 years’ experience with atleast 2 years supervisory experience
• Experience in managing Technology and ICT related procurement is desirable

go to method of application »

About the Role

Reporting to the Senior Manager – Client Retention, this role is responsible for driving business retention and revenue growth by building and nurturing strong, long-term client relationships. Key role is to build and maintain strong client relationships within the medical sector by delivering efficient, customer-focused services that enhance the client experience, drive repeat business, increase client lifetime value, and generate valuable referrals.

Key Responsibilities

Service Delivery Management

• Co-ordinate dispatch of renewal notices and confirm renewals through active client engagement.
• Initiate renewal meetings with the client or with intermediaries
• Assisting on Tender preparation and review for schemes in our books.
• Conduct scheme quarterly performance and service review meetings with clients to identify and address service gaps.
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
• Educate scheme members on Wellness Programs to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme.
• Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
• Communicate to clients on reimbursements payments and declines.
• Follow up with Care -Team on approvals for services not pre-approved or delayed.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
• Receive and transmit all invoices and credit notes to the clients.
• Sharing of membership numbers and training members on healthcare service Access.
• Share monthly scheme Funds reports by the 10th day of every Monthly and ensure timely collection.
• Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
• Follow up on historical and current debts.
• Update the Scheme’s contact person on daily admission updates and death notifications.
• Handling day-to-day queries via email, phone, or in person when necessary.
• Ensuring timely and effective follow-up on any questions, issues, or other communications between the Client and CIC.
• Share renewal endorsements, policy documents and contracts.

Audit, Compliance & Risk Management

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a Business-related or relevant field
• Diploma in Insurance is added advantage
• 3 years’ experience

go to method of application »

About the Role

Reporting to the Manager – Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.

Key Responsibilities

• Issue medical examination letters
• Build and maintain relationships with intermediaries and distribution channels
• Prepare and follow up on quotations to convert business
• Update sales pipeline and track performance
• Recruit new intermediaries to grow portfolio
• Conduct market intelligence and product feedback
• Renewal follow-ups and reminders
• Provide technical support through meetings and presentations
• Train intermediaries on product knowledge
• Ensure compliance in licensing and contracting intermediaries
• Respond to customer and intermediary enquiries
• Raise refunds for customers
• Resolve service issues (scope, premiums, commissions)
• Prepare cover confirmation letters
• Any other duty assigned by the Manager
• Ensure accurate debiting and crediting of proposals
• Prepare and dispatch notes, schedules, utilization reports
• Process and dispatch membership cards
• Cancel policies due to non-payment
• Maintain clean and accurate membership records
• Keep client correspondence files up to date
• Store business correspondence and admin data safely
• Prepare weekly and monthly retail reports
• Prepare travel letters
• Issue decline letters
• Resolve claims issues within 5 days

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a Business-related field or Actuarial
• Insurance professional Qualifications, added advantage
• 1-3 Years’ experience
• Good communication skills
• Customer Focussed
• Business Acumen
• Negotiation and Influence
• Good level of emotional intelligence

go to method of application »

About the Role:

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for the effective day-to-day administration of retirement benefits schemes, ensuring accurate processing of member and scheme transactions, responsive client service, timely reporting and adherence to applicable regulatory and scheme requirements.

The role will work closely with scheme members, Trustees, employers, regulators and internal teams to ensure that pension schemes are administered efficiently and that clients receive quality and timely support.

Key Responsibilities

• Manage the routine administration of Defined Contribution, Defined Benefit and Hybrid retirement benefits schemes, ensuring transactions are processed accurately and within agreed timelines.
• Respond to enquiries and requests from scheme members, Trustees and sponsoring employers, providing clear and timely information and escalating complex matters where necessary.
• Process member benefits, payments, transfers and other scheme-related transactions in accordance with approved procedures and applicable requirements.
• Generate and distribute member statements and other scheme information, ensuring records are complete, accurate and up to date.
• Maintain comprehensive and reliable scheme and member records and ensure appropriate documentation is filed and readily accessible.
• Support the preparation of scheme financial and administrative reports, including reports required for Trustee and Annual General Meetings.
• Prepare ad hoc operational and management reports relating to the pension portfolio as required.

Who We’re Looking For

Essential Knowledge, Skills and Experience

• Bachelor’s Degree in Business, Insurance, Actuarial Science, Statistics, Mathematics or a related field.
• Progress towards a relevant professional qualification such as AIIK, FSRI or ACII will be an added advantage.
• At least two (2) years’ relevant experience in pension/retirement benefits administration, preferably within a retirement benefits scheme administrator, insurance or financial services environment.
• Good understanding of retirement benefits scheme administration, including Defined Contribution, Defined Benefit and Hybrid schemes.
• Working knowledge of Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA) requirements relating to pension schemes.
• Strong numerical and analytical skills, with a high level of accuracy and attention to detail.
• Good customer service and relationship management skills, particularly in dealing with members, Trustees and corporate clients.
• Strong written and verbal communication skills.
• Good organisational skills with the ability to manage multiple scheme administration activities and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.