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  • Posted: Feb 25, 2021
    Deadline: Not specified
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  • Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around ...
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    Client Onboarding Rep

    Responsibilities

    The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

    Responsibilities:

    • Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
    • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
    • Provides response to client and internal inquiries.
    • Prepares documentation for archiving.
    • Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
    • Documents operation procedure updates.
    • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
    • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
    • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
    • Ensures high levels of client satisfaction through strong product, process and client knowledge.
    • Identifies and suggests process improvements.
    • Assists in the implementation of validated process improvements.
    • Understands procedures and controls for operational processes.
    • Supports Manager with quality assurance process.
    • Participates in user acceptance test of new systems.
    • Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
    • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Previous experience in financial services preferred.
    • Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
    • Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).

    Education:

    • Bachelor’s/University degree 2nd Class upper and above

    go to method of application »

    Funds Transfer Assistant

    Overview

    Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.
    Back to navigation (Overview)

    Success Profile

    You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

    Responsibilities

    The Cash and Trade Proc Rep 3 is an entry-level role responsible for processing varied cash & trade transactions .They are regular funds transfer and operational transactions done in coordination with the wider Transaction Services team. The overall objective is to perform operational activities in a fast-paced environment while focusing on quality, details, accuracy and controls.

    RESPONSIBILITIES:

    • Apply basic technical knowledge to ensure efficient customer service that meets quality standards
    • Transactions processing and reconciliations
    • Assist with activities related to compliance and control
    • Perform job duties by following detailed procedures or explicit instructions under direct supervision
    • Aid in internal and external customer contact
    • Serve as a backup processor for team members
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


    SKILLS & KNOWLEDGE:

    • University Degree
    • Technical competence with MS office applications.
    • Attention to detail
    • Ability to prioritize
    • Ability to handle pressure.
    • Speed and accuracy.
    • Familiarity with the processing systems

    PERSONAL ATTRIBUTES:

    • Good interpersonal skills and ability to communicate effectively.
    • A team player
    • Willing to learn, a fast learner preferred
    • Positive attitude
    • Flexibility
    • Good judgment.
    • Ability to work independently/ unsupervised

    EDUCATION:

    • University graduate with minimum  upper second honors (or equivalent)

    go to method of application »

    Payments and Collections Assistant


    Overview

    Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.
    Back to navigation (Overview)
    Success Profile

    You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

    Responsibilities

    The Operation’s Assistant is an entry-level role responsible for processing clearing and cash transactions in close coordination with the Transactions’ Services team. The overall objective is to perform processing activities in a fast-paced environment while focusing on quality, details, accuracy and controls.

    RESPONSIBILITIES:

    • Apply basic technical knowledge to ensure efficient customer service that meets quality standards
    • Transactions processing in an accurately and timely manner and in line with bank's policies and Kenya Bankers’ Association’s requirements.
    • Assist with activities related to compliance and control
    • Perform job duties by following detailed procedures or explicit instructions under direct supervision
    • Aid in internal and external customer contact
    • Serve as a backup processor for team members
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    • Involvement in projects from time to time especially due to the constantly changing environment towards automation


    SKILLS & KNOWLEDGE:

    • University Degree
    • Attention to detail
    • Ability to prioritize
    • Ability to handle pressure.
    • Speed and accuracy.
    • Familiarity with the processing systems

    PERSONAL ATTRIBUTES:

    • Good interpersonal skills and ability to communicate effectively.
    • A team player
    • Good judgment.
    • Ability to work independently/ unsupervised
    • Customer focus
    • Time management skills
    • Willingness and ability to learn and work under pressure, a fast learner preferred
    • Perception and diligence.

    EDUCATION:

    • University graduate with minimum  upper second honors (or equivalent)

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    NATURE OF THE JOB:

    • Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
    • Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
    • Ability to handle large volumes.
    • Flexibility and adaptability to change.
    • High volumes of transactions which require more time to process
    • Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.
    • To be extremely perceptive and know our customers very well in a bid to frustrate the ever-increasing fraud attempts and dynamic fraudster’s methodology.
    • To continually re-visit our service delivery and make necessary improvements in keeping with the competitive nature of our market.

    go to method of application »

    Client Onboarding Analyst

    Overview

    Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

    Responsibilities

    The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

    Responsibilities:

    • Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
    • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
    • Provides response to client and internal inquiries.
    • Prepares documentation for archiving .
    • Applies appropriate bank’s regulations while processing the requests.
    • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
    • Documents operation procedure updates.
    • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
    • Verification and authorization of data entered in the systems.
    • Ensures all queries are dealt with in an efficient and timely manner.
    • Escalates urgent / risk issues through the appropriate escalation channels.
    • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
    • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
    • Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
    • Assists in the implementation of validated process improvements.
    • Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
    • Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
    • Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
    • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Previous experience in financial services preferred.
    • Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
    • Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken)

    Education:

    • Bachelor’s/University degree 2nd Class upper and above

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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