Job Vacancies at HF Group

Principle Accountabilities

• Business planning and growth within government and quasi-government institutions.
• Undertake market situation analysis to identify new business opportunities.
• Understand customers' businesses and anticipate their requirements.
• Match customers' needs with HFC product capabilities through presentations and proposals.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Offer need-based solutions to meet the specific investment needs of our customers and prospects.
• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
• Ensure smooth deal implementation while maintaining high levels of service quality.
• Identify opportunities for cross-selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure the best in class in terms of quality of customer experience, sales, turnaround time, and productivity standards.
• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.

Key Competencies and Skills

Technical Competencies

• Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.

General Competencies:

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Education:

• Bachelor’s degree

Experience: 

• A minimum of 5 years' experience in sales preferably within the Banking Industry.
• Demonstrate knowledge of banking operations
• Problem-solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details  

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Principle Accountabilities

• Cross-selling of HFC Bank products by establishing new relationships in order to grow both the assets and liabilities book.
• Maintaining customer relations through regular contact to ensure customer satisfaction and business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC-compliant
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture
• To analyze mortgage loan applications by interviewing the customers.
• To identify customers' borrowing needs by interviewing them so as to ensure the sale of the right mortgage product.
•  To safeguard bank assets by being a dual custodian to minimize fraud and losses

Key Competencies and Skills

Technical and General Competencies:

• Technical competencies: selling skills, analytical skills, negotiation skills, supervisory     skills, IT Skills, report writing, communication skills and Product knowledge 
• General competencies: teamwork, Listening skills

Minimum Qualifications, Knowledge and Experience

Education:

• A business-related degree

Experience: 

• 3 years in the Banking Industry