Job Vacancies at Housing Finance Group

Overall Job Purpose
The Business Planning Manager will be responsible for the following:

• To provide business, planning, strategy and coordination support to the Head of Mortgage Business
• To support the Mortgage Business Head and Mortgage Business Managers in the business direction of the Mortgage Business and manage the business agenda
• To create an impact through leading key initiatives/projects on behalf of the Mortgage Businesses
• To ensure the smooth running of the Mortgage Office

Minimum Qualifications, Knowledge and Experience

• A Business related degree from a reputable university.
• At least 4 years’ minimum working experience in a similar role

Key Competencies and Skills

• Exposure to Banking
• Advance MS Office skills – particularly, Excel and PowerPoint
• Strong analytical skills (basic understanding of financials preferable)
• Strong communication skills – written and spoken
• Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels
• Ability to multi-task and cope with tight deadlines in a high-pressure environment
• Must be a self-starter and have an appreciation of business growth and priorities
• Team Work and Interpersonal skills,
• Leadership Skills
• Fast learner
• Problem solver
• Excellent PowerPoint and Excel skills – should be able to do presentations and analysis on Excel
• Analytical skills
• Excellent communication skills
• Organized
• Can do attitude
• Demonstrate Integrity and Professionalism,
• Good communication Skills both written and Verbal
• Selling skills, analytical skills, negotiation skills, supervisory skills,
• Presentation skills, with outstanding reporting skills and bank product knowledge.

Responsibilities

• Manage all key forums (Weekly meetings, Mortgage Leadership Team Meetings, Agent Meetings etc.) – including coordination for data; required analysis; initiative/project tracking and updates; action points tracking; and presentation of spread sheets/ presentations
• Develop the Strategy for Mortgage Business in coordination with the Head of Mortgage Business and other Business Heads
• Drive specific aspects of the Mortgage Business Strategy as directed by the Head of Mortgage Business
• Track performance, delivery on strategy, initiatives, projects, issues and performance on investments
• Manage and lead projects/initiatives as directed by the Head of Mortgage Business
• Facilitate the development of the Annual Budget and tracking performance against this
• Manage the cost centre of the Mortgage Business
• Brief the Head of Mortgage Business before internal and external meetings as necessary, including preparation of presentations/spread sheets, coordination for data and required analysis
• Ensure that where applicable, follow up is done with various parties (direct reports of the Director Mortgage or other stakeholders) to get responses to items that require follow up with such parties & if required, provide a consolidated response to the Head of Mortgage Business
• Complete the following reports within due dates:
  • Monthly financial performance analysis
  • Strategic actions and projects monthly reviews
  • Customer service reports
  • Branch performance reports
  • Any other reports that may be required
• To provide adequate administrative support to the entire Mortgage Management team on various activities, like:
  • Payment of vendor bills
  • Organising conferences, seminars, joint meetings, other events

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Overall Job Purpose

The Sales Executive will be responsible for growing the HFDI Business through aggressive property sales and relationship building for it is a business growth and development and increase of product holding per customer

Principle Accountabilities

• Provide buyers with details of properties that fit their requirements in terms of price, size and location.
• Advise buyers on prices that they think the seller might consider, and contact the sellers with details of any offers.
• Update existing and potential clients on HFDI offering.
• Guide buyers on Mortgage applications, end to end process.
• Keep buyers informed, letting them know of progress and follow ups.
• Provide full sales pack to the client and assist in selection of unit/s.
• Guide on payment terms, issuing of offer letter and sale agreement.
• Coordinate and participate in organised bus tours and property Visits.
• Carry out market activations within our target market

Minimum Qualifications, Knowledge and Experience

• A Diploma in Marketing and Sales.
• A Bachelor’s degree in real estate related field will be an added advantage 
• A minimum of  1-year experience in a similar environment

Key Competencies and Skills

• Data management
• IT Skills - Knowledge of Ms Office applications
• Computer literate.
• Selling skills
• Presentation
• Organization
• Teamwork 
• Stress manag ement

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Reporting To: Manager - Mortgage Sales

Overall Job Purpose

The Team Leader Sales - Affordable Housing will be responsible for the Team leadership and management of sales to ensure attainment of set business targets, growth of Balance sheet, Maximizing profit and team productivity.

Principle Accountabilities

• Growth of Balance i.e. Nyumba yangu Accounts HFDI sales, Auction, Mortgage etc.
• Lending: Quality of business
• Develop micro market sales plans to achieve responsive sales budgets/targets.
• Gain a sound understanding of the different local market segments in the area of operation.
• Keep up to date with changes and developments in the local market/area.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Ensure execution of pipelines generated from the team.
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Customer retention (attrition ratios)
• Supervise the development of a call program for all clients in your region
• Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
• Ensure the team attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure the team succession plan for team continuity is in place
• Ensure that team bring and maintain quality Loans.
• Ensure that the Team assigned team strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure team assigned comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the team assigned with the quest to ensure that corrective action & recommendations are addressed
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• •Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Thorough knowledge and understanding of local target market profiles.
• Thorough knowledge of the products and services applicable to the local market/s.
• Knowledge of the socio-political and economic dynamics affecting the local market/s.
• Knowledge of the Code of Banking Practice.
• Knowledge of Managing Local Market sales principles.
• Knowledge of business economics and financial management principles and practice.
• Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
• Knowledge of branch accounting and transactional procedures, systems and processes.
• Knowledge of Human Resources management principles, including group dynamics

Minimum Qualifications, Knowledge and Experience

• Degree holder from a recognized University
• MBA in a business related field an added advantage
• 3-5 years banking experience 2 of which must have been in Sales
• People management.
• Knowledge of Property market is an added advantage 

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes\
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

go to method of application »

Reporting To: Manager - Mortgage Sales

Overall Job Purpose

The Team Leader Sales - Auctioned and Bank Repurchased Properties will be responsible for the Team leadership and management of sales to ensure attainment of set business targets, growth of Balance sheet and Maximizing profit and team productivity.

Principle Accountabilities

• Growth of Balance i.e. Nyumba yangu Accounts HFDI sales, Auction, Mortgage etc.
• Lending: Quality of business
• Develop micro market sales plans to achieve responsive sales budgets/targets.
• Gain a sound understanding of the different local market segments in the area of operation.
• Keep up to date with changes and developments in the local market/area.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Ensure execution of pipelines generated from the team.
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Customer retention (attrition ratios)
• Supervise the development of a call program for all clients in your region
• Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
• Ensure the team attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure the team succession plan for team continuity is in place
• Ensure that team bring and maintain quality Loans.
• Ensure that the Team assigned team strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure team assigned comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the team assigned with the quest to ensure that corrective action & recommendations are addressed
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• •Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Thorough knowledge and understanding of local target market profiles.
• Thorough knowledge of the products and services applicable to the local market/s.
• Knowledge of the socio-political and economic dynamics affecting the local market/s.
• Knowledge of the Code of Banking Practice.
• Knowledge of Managing Local Market sales principles.
• Knowledge of business economics and financial management principles and practice.
• Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
• Knowledge of branch accounting and transactional procedures, systems and processes.
• Knowledge of Human Resources management principles, including group dynamics.

Minimum Qualifications, Knowledge and Experience

• Degree holder from a recognized University
• MBA in a business related field an added advantage
• 3-5 years banking experience 2 of which must have been in Sales
• People management.
• Knowledge of Property market is an added advantage

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes\
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines