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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
PURPOSE:
Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to ensure that services are offered to customers in an efficient, prompt and courteous manner so as to maintain customer’s goodwill and excellent image of the bank by observing the Banks policies, procedures and controls.
PRIMARY RESPONSIBILITIES:
QUALIFICATIONS AND COMPETENCIES REQUIREMENTS:
Academic Qualifications
Experience
Skills and Attributes
Job Purpose:
The role holder will be responsible for acquisition of insurance business within the assigned region/branch with the primary objective of growing the overall Bank`s Profitability through Non-Funded income generated from Insurance Sales Commission Income.
Key Responsibilities:
The Incumbent will report to the Bancassurance Business Development Manager and will be responsible for:
PERSON SPECIFICATIONS
Qualifications:
Key Competencies and Attributes:
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