Job Vacancies at Sanergy

Key Duties and Responsibilities

• Perform assigned tasks as per work instructions and prepare work tools and materials
• Maintain safe and healthy work environment by following set safety standards and procedures
• Actively convene and participate in meetings with your team to resolve work challenges
• Implement and test out hypothesis and corrective actions to improve performance as assigned by your supervisor
• Troubleshoot problems the trucks may face and carry out minor repairs, if required, in conjunction with the Maintenance team   
•  Be readily available to your team members to give instructions and promptly escalate problems that require guidance to your supervisor  
• Collect and file all timesheets, work tickets and documents of your team
• Track the performance against the daily plans in relation to volumes, turnaround times and client site cleanliness
• Suggest ideas and participate in operations analysis to identify areas of improvement to reduce cost and increase efficiency
• Collaborate with the procurement team to ensure availability of consumables/materials for your team at all times
• Collaborate with the sorting team to resolve any arising issues
• Work proactively with the Maintenance and CI team in order to ensure that the trucks are always in good condition for work and resolve breakdowns   
• Report any complaints or concerns raised by existing customers
• Adhere to shift schedules and standard work plans to the full satisfaction of your supervisor
• Participate in new improvements initiatives as assigned by the supervisor   
• Actively suggest route changes to your supervisor if it will increase the efficiency of collections and truck performance
• Use and handle assigned company assets as per set policy
• Build a positive working environment for your team  
• Develop a culture of open sharing of mistakes and corrective actions within your team

 Skills, Qualifications & Experience

• Certificate or diploma in mechanics, electrical engineering, logistics or a related field
• At least 3 years’ experience as a Logistics Supervisor in a busy environment
• Experience in motor vehicle maintenance will be an added advantage
• Be an excellent team player/collaborator with excellent communication skills
• Have demonstrated ability to act decisively and resolve problems
• Experience in leading teams in the logistics sector

Required documents

• NHIF
• NSSF
• KRA PIN
• Police Clearance Certificate
• Academic Transcripts and Academic Certificates

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Key Duties and Responsibilities

• Be the contact person for all clients, escalate any client complaints that arise, propose solutions and follow up to ensure they are resolved within 24hrs
• Actively seek feedback from internal/external stakeholders in order to plan, implement and sustain customer satisfaction projects both internally and externally
• Actively seek feedback and collect data from both internal/external stakeholders in order to plan, implement and sustain client value addition projects
• Collect sufficient information from engagements with prospects/leads to calculate the cost of the problem in order to come up with sales proposals
• Monitor patterns and trends in customer related issues that come up from time to time and identify lasting solutions to resolve them
• Maintain a CSat scorecard for all clients with indicative metrics month on month
• Reduce cost of service by tracking percentage decrease of net cost to client month on month.
• Manage environmental footprint by initiating projects to reduce percent of waste landfilled, increase percent recycled vs total waste collected. 
• Increase internal understanding of the clients by accurately forecasting organic vs inorganic waste generated.

 Key Result Areas

• Ensure 100% of all issues are tracked daily on Issue Tracker
• Ensure 90% of all issues raised are resolved within 24hrs
• Ensure 100% daily collections, monthly invoicing and reporting
• Ensure a decrease of net cost to client month on month
• Track and forecast accurately all operational metrics affecting Customer Success
• Maintain and run projects to improve and sustain CSat scoring criteria for all clients
• Ensure a reduction of landfilled waste to below 30% 
• Ensure volume recycled is increased to over 60%
• Ensure volume dumped is reduced to below 10%

 Skills, Qualifications & Experience

• A bachelor degree holder in business administration(sales/marketing majors) or environmental science/studies
• Good MS office skills with particular Excel
• Good interpersonal skills
• Highly developed communication skills
• Work under minimal supervision  
• Past experience in customer relations/service/sales will be an added advantage

Required documents

• Valid Driving Licence
• NHIF
• NSSF
• KRA PIN
• Police Clearance Certificate
• Academic Transcripts and Academic Certificates