Job Vacancies at SBM Bank

JOB SUMMARY:

• To provide professional treasury services to the banks existing and potential business, Commercial and Retail clients with a view to
• increase FX flows.
• To manage, develop and grow the FX portfolio of the dealing clients within SBM Bank branch clusters.
• To implement the sales plans to ensure that ambitious revenue targets based on the Bank’s 10X growth plan are achieved.
• To plan, co-ordinate and monitor growth of sales on FX products.

KEY RESPONSIBILITIES:

• Develop a clear, concise and focused sales plan in light of existing treasury sales strategy, detailing activities to be carried out to ensure sales targets are
  met.
• Develop a database of qualified leads through referrals, telephone canvassing, face to face, cold calling on business owners, direct mail, emailing and
  networking.
• Persistently acquire new retail and corporate forex clients from a particular cluster and sector(s) allocated and within specified target sectors.
• Sells consultatively and makes recommendations to prospects and clients on various solutions the bank has to offer to their business issues
• Developing and maintaining solid relationships with new clients.
• Keeping customers informed on what is happening in the market and concluding deals with them within approved limits.
• Carrying out market intelligence and collating new information on market trends and competitor activities on behalf of the bank and treasury
  department.
• Sales administration – Maintains accurate records of all sales and prospecting activities including call reports, client pipelines, new client’s database, sales
  progress reports and other reports as requested.
•  Provide ongoing product training to all business clients RMs, BDs and branch staff.
• To assist in marketing of new FX products.
• To participate in various client functions, conduct client surveys and conduct Focus groups to ensure product and market intelligence feedback is
  solicited, and used in a way which enhances SBM Bank’s competitive position.

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A

Customers of this Position

• All External FX customers

Knowledge; Skills and Experience required for this Role

• Graduate from an accredited university in a business related field.
• 3 years experience in a banking institution or FMCG
• Basic knowledge on SME and Corporate banking products and services.
• Excellent networking skills and a sound knowledge of the banking environment.
• Very strong interpersonal skills.

Competencies Required for this Role

• Effective Communicator
• Ability to Listen
• Asks Great Questions
• Problem Solver
• Well Organized
• Self-Starter and Self-Finisher
• Positive Self Image
• Well Mannered and Courteous
• Naturally Persuasive
• Person of Integrity

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JOB SUMMARY:

The position will be responsible for recovery on the special assets portfolio with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

KEY RESPONSIBILITIES:

Strategy - 25%

• Ensure continuous new learning debt recovery techniques within the special assets team through attending trainings.
• Implement and drive innovative and effective debt recovery strategies.
• Ensure compliance with all controls, rules, policies, procedures, and regulations within the special assets team.

Operations - 20%

• Ensure recovery of the Bank’s special assets portfolio with a view of maximizing profitability for the Bank;
• Review special assets client files to identify and select the most appropriate remedial action either collection, restructure or place the company under receivership.
• Recommend write-offs and restructures on Non-Performing special assets accounts to the special assets Manager for review and recommendation by the Management Credit Committees as per the Central Bank of Kenya Regulations.
• Attend meetings with the special assets team to review portfolio performance and NPL rate with a view to making appropriate recommendations on any action to be taken and maintain low NPL.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management - 30%

• Maintain good coordination between the Special assets team and the debt management team.
• Undertake periodic performance reviews (Balance scorecard) for the special assets portfolio.
• Identify self-coaching, training needs, and mentorship aimed at building knowledge and expertise as well as ability to manage their account portfolio.
• Ensure that Best Practice, Skills and Knowledge are shared across the team and wider Credit department, where appropriate working with other areas of the Bank.

Compliance - 20%

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
• Developing and continuously reviewing Credit policies and procedures ensuring their compliance.

Other - 5%

• Safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Direct Reports to this Position

• Senior officer Special assets
• Officer special assets

Knowledge; Skills and Experience required for this Role

• 5 years’ experience in a debt recovery function with at least 1 year in a management role.
• University degree in a Business related field from a recognized institution.
• Excellent Communication and Negotiation skills.

Competencies Required for this Role

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• A passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment.

Problem Solving

• Analytical
• Assertive
• Decision making
• Communication

Accountability 

• Delegated Authority; As defined in approved DLA matrix

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JOB SUMMARY:

Reporting to the Head of Talent & Organization Development or any other delegated supervision within HR Shared Services, Governance & Reporting, and HR Business Partner sections the job holder’s main role is to provide administrative support to the HR department.

KEY RESPONSIBILITIES:

Governance & Reporting Administration

• Organize and file employee documents on the HRIS and physical files as guided.
• Support with update and maintenance of employee records on the HRIS as guided including employment details, dependents and contact information to ensure accuracy of records/HR database.
• Collate and track relevant employee documents using provided templates and worksheets to ensure compliance.
• Prepare communication as guided and provide timely feedback to employees on different matters including but not limited to loans, pension, medical etc.
• Follow up to ensure all new joiners submit the required employment details and documents for smooth onboarding and running of HR processes.
• Deliver critical documents to the respective recipients to ensure timely feedback is received and efficiency in closing matters.
• Respond to employee enquiries regarding HR policies, employee benefits, and other HR-related matters with guidance from the relevant HR leads.
• Receive and direct calls within the HR department while gathering messages and directing them to the relevant persons to ensure employee issues are resolved in a timely manner.

Talent & Organizational Development

• Track and collate training needs across the business with the guidance of T& OD lead to ensure accuracy of learning interventions deployed.
• Maintain training records for the bank to ensure timely and accurate reporting.
• Monitor training delivery in an efficient manner that ensures quality outcomes and value for money in accordance with the laid out objectives. Support in the preparation of training evaluation reports and implementation of continuous improvement interventions so as to obtain return on investment.
• Provide support for the development of in-house training modules, train the trainer and delivery of training where necessary while sharing and updating the in-house training guidelines with the relevant persons.
• Champion compliance with the DIT regulations, including the payment of levies and claiming of due reimbursements for training undertaken.
• Promote the usage of the bank’s performance management tools including P&DP (Performance & Development Plan), 360 Degree Assessment form etc. by supporting training on the same and sharing the correct documents for consistency.
• Collate and prepare performance appraisal submission reports as per the set timelines.
• Maintain a repository of employee P& DPs on the bank’s KBZ folder to support the quality checking process and any other process where such documents may be required.
• Share performance appraisal submission reports with the HRBPs to enable them to track and follow up with business for closure within performance cycle timelines.
• Assist with the planning of induction for all new joiners in the bank for a smooth transition into their role.
• Monitor and maintain a record of induction programs in the Bank to ensure all new joiners go through a formal induction.
• Obtain and use feedback from induction programs through surveys and interactions with inductees to develop continuous improvement interventions for the bank.
• Support with the talent management processes including talent segmentation, launch of talent councils, succession planning, identification and development of HIPOs and roll out of relevant development programs.
• Assist with coordination and the implementation of retention programs for high performing employees in accordance with the Talent Management Policy.
• Assist in job analysis and maintain a repository of all job descriptions within the bank which will be used and updated when need be to ensure consistency.
• Support with the preparation of organization communication in Word, Excel and PowerPoint documents as required.

Shared Services 

• Support the candidate screening process by reviewing potential employees & resumes and application forms to identify suitable candidates to be shortlisted and go through the interview process.
• Organize, schedule and confirm interviews with shortlisted candidates as per the HR SLAs.
• Post job advertisements to job boards, bank’s careers page and social media platforms as guided within agreed timelines.
• Participate in organizing bank events and initiatives as guided.
• Prepare and send offer and rejection letters or emails to candidates as guided.
• Track progress, deadlines, and priorities of all projects that require employees to furnish their information.

Other Duties 

• And any other duties within the reasonable scope of the job assigned by the line manager.

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A.

Customers of this Position

• All Departments in the Bank.

Knowledge; Skills and Experience required for this Role

• Bachelor's degree in human resource management, social sciences or any other business related field.
• Experience working in a fast paced, demanding office environment is an added advantage.
• Knowledge of labor laws.
• Familiarity with an HRIS (Human Resources Information System) software is an added advantage.
• Proficiency in all Microsoft Office applications and or G-Suite.
• The ability to work effectively within a team.
• Excellent administrative and organizational skills.
• Great attention to detail.

Competencies Required for this Role

• Planning and organizing.
• Analyzing
• Problem solving
• Presenting and communicating
• Relating and networking
• Adhering to rules and regulations
• Confidentiality and Integrity

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JOB SUMMARY:

To provide support in CX department at Contact Centre, Service Experience and Quality Assurance on daily, weekly, monthly performance.

KEY RESPONSIBILITIES:

Customer Experience - 60%

• Support with MIS reporting in CX department.
• MIS reporting on Contact Centre Performance.
• Extract data from multiple sources (BI, Flexcube, Way 4, CRM and other Contact Center systems) and organize it in a proper format that can be easily understood.
• Data analytics and prepare dashboards.
• Provide analysis of trends and forecasts.
• Prepare and share daily, weekly, monthly, and ad hoc reports to the respective CX Management.

Business Process - 30%

• Respond to any queries raised by the management in regards to the data or information submitted.
• Engagement with management to interpret and report results of data analyzed.
• Maintaining data and information security.
• Ensure Compliance with data protection laws and regulations.
• Maintain confidentiality of data and information.

Audit & Compliance - 10%

• To ensure compliance of Customer Experience Policy, Customer Service Standards, Contact Centre Operations, all banks processes and procedures by self and team – including Prudential Guidelines, Risk Compliance Self-Assessment findings, Internal Audit recommendations; provide constant educations and escalation as required.
• Comply with respective KYC, KYP and KYT procedures and be alert at all times to unusual or possibly suspicious activity and report to line manager.

Personal Development - 10%

• Strive to continually improve personal performance to achieve team and departmental SLAs and KPIs.
• Take responsibility for continuous self-development and own learning by identifying personal development needs and forward to line manager.
• Work as part of a team and support colleagues.
• Pursuit self-development to increase personal effectiveness, acknowledging both strengths as well as areas of development.
• Attend all scheduled training.
• Utilize the existing learning and training modules

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A 

Customers of this Position

• Customer Experience Managers.

Knowledge; Skills and Experience required for this Role

•  Bachelor’s degree in any discipline with a minimum of second class honors upper division or equivalent.
• Effective Communication Skills (written and verbal).
• Customer service management processes and procedures.
• MS proficiency – Excel, PowerPoint, word etc.
• Strong analytical skills with competence in excel required.
• Ability to work in a team
• Customer service experience essential.
• Financial Analysis.
• Mathematical Skills.
• Basic banking principles and practices

Competencies Required for this Role 

• MIS data analysis & Reporting – mastery in Excel.
• Presentation skills – mastery in PPT.
• Communication skills.
• Writing skills.
• Working with People.
• Persuading & Influencing.
• Planning & Organizing Analytical Skills.

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JOB SUMMARY:

The intern shall assist in ensuring the effective and efficient management of potential and ongoing litigations by and against the bank, the provision of sound legal advisory and the management of related legal risks.

KEY RESPONSIBILITIES:

Dispute Resolution & Management - 50%

• Assisting in Dispute resolution,   managing potential claims, managing litigation against the Bank,   initiating litigation on behalf of the Bank, pursuing alternative dispute resolution mechanisms,   managing all dispute resolution files and coordinating with external counsel on resolutions of claims. 

General Legal Advisory & Legal Risk Management - 40%

• Assisting in analyzing, identifying and advising on legal risks and implications on business.
• Assisting in ensuring that customer KYC processes and account transactional legal issues (searches on institutions, advisory on account opening KYC processes and documents, etc) have been well undertaken.
• Assisting in updating departments on major legal reforms affecting the usual banking business.
• Assisting in review of contracts.
• Assisting in the filing of securities and forwarding to the Credit Administration Department.
• General Filing.

Lease Management

• Assisting in the preparation, review and management of the Bank’s leases in collaboration with the Shared Services Department, drafting of Leases and licenses, review of Leases and licenses, ensuring proper execution of the leases and licenses and conducting legal due diligence on lessors and licensors.

KEY RELATIONSHIPS:

Direct Reports to this Position 

• NoneCustomers of this PositioBranches and other departments

• External Advocates

Knowledge; Skills and Experience required for this Role

Job Knowledge:

• Should have an in depth understanding of the court processes.
• Should have knowledge in the conduct out alternative dispute resolution mechanisms.
• Knowledge of the regulatory legislations affecting financial institutions.

Job Experience:

• At least one year experience in a busy commercial and litigation oriented law firm or a financial institution.
• Proven track record of providing accurate and effective legal counsel.
• Demonstrate success in managing and conducting a variety of litigation matters

Educational Qualification:

• Post Graduate Diploma from the Kenya School of Law is an advantage.
• Bachelor of Laws Degree from an accredited university recognised in Kenya.
• Should possess great IT skills.