Jobs at Canonical

• We are hiring a Cloud Support Associate Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and cloud technologies to work with some of the best people in the industry at Canonical.
• We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Location: This is a remote role based in AMER, EMEA or APAC time zones.
The role entails

• Work from your remote home office and provide technical support for employees.
• Be available to take ownership of new cases via telephone, email and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service
• Participate in a regular weekend working rotation.

What are we looking for in you

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Experience with Linux server administration
• Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Knowledge or basic hands-on experience on 2 or more of:
  • Virtualization / Cloud
  • Containers
  • Storage technologies
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Ability to travel
• Background check required

Nice-to-have skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code

go to method of application »

• The successful candidate will carry an annual team bookings quota within their territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness in managing their team. They will need to coach, mentor and lead by example. Their sales representatives are expected to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise.

Location: We are expanding our sales organisation globally and have open roles in every region.
What your day will look like

• Build and execute a territory plan to prioritize outreach and prospecting
• Allocate portions of territory and accounts to sales representatives on your team
• Identify and prioritise new logo accounts in your territory for account-based marketing and prospecting
• Ensure that sales representatives have high quality account plans for existing accounts and priority prospects
• Monitor new pipeline development by your team, through outreach, prospecting, local marketing, and industry events
• Support contract closure to meet and exceed quarterly and annual bookings targets
• Be mindful and proactive in achieving tactical and strategic objectives
• Work with customer success to identify growth opportunities
• Ensure your team maintain accurate pipeline data and forecasts within Salesforce
• Represent the company, its solutions and software

What we are looking for in you

• Bachelor's level degree, preferably in engineering or computer science
• Leadership and management skill
• Experience of open source technology and solutions
• Detail oriented with effective planning, organisation and reporting skill
• Experience in enterprise software or technology sales planning and execution
• Track record of achievement in sales targets and new account wins
• Self-discipline and motivation to be successful in a distributed team
• Professional written and spoken English, as well as any language that may be appropriate for your target market
• Ability to travel for customer engagements, industry events and company events

Additional Skills Of Interest

• Specific vertical experience, in particular finance, telco, health, energy, public sector, tech
• Experience speaking at conferences or industry events

go to method of application »

• The successful candidate will carry an annual team bookings quota within their territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness in managing their team. They will need to coach, mentor and lead by example. Their sales representatives are expected to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise.

Location: We are expanding our sales organisation globally and have open roles in every region.
What your day will look like

• Build and execute a territory plan to prioritize outreach and prospecting
• Allocate portions of territory and accounts to sales representatives on your team
• Identify and prioritise new logo accounts in your territory for account-based marketing and prospecting
• Ensure that sales representatives have high quality account plans for existing accounts and priority prospects
• Monitor new pipeline development by your team, through outreach, prospecting, local marketing, and industry events
• Support contract closure to meet and exceed quarterly and annual bookings targets
• Be mindful and proactive in achieving tactical and strategic objectives
• Work with customer success to identify growth opportunities
• Ensure your team maintain accurate pipeline data and forecasts within Salesforce
• Represent the company, its solutions and software

What we are looking for in you

• Bachelor's level degree, preferably in engineering or computer science
• Leadership and management skill
• Experience of open source technology and solutions
• Detail oriented with effective planning, organisation and reporting skill
• Experience in enterprise software or technology sales planning and execution
• Track record of achievement in sales targets and new account wins
• Self-discipline and motivation to be successful in a distributed team
• Professional written and spoken English, as well as any language that may be appropriate for your target market
• Ability to travel for customer engagements, industry events and company events

Additional Skills Of Interest

• Specific vertical experience, in particular finance, telco, health, energy, public sector, tech
• Experience speaking at conferences or industry events