Jobs at Fairmont Hotels & Resorts

What Is In It for You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Using established Inventory Control techniques and procedures ensure the proper rotation and inventory levels are maintained.
• Ensure accurate tracking of all items received and issued
• Ensure proper communication with the Departments with regards to inventory levels and management.
• Analyze previous purchases to predict future purchasing needs.
• Generate weekly and monthly reports on key performance indicators, such as inventory movement and volume, product overages and dead stock reports; stock rotation and wastage reports.
• Monitor expiration and stock rotation.
• Maintain staff motivation and develop strong channels of communication, through department meetings and incentive programs;
• To train and develop employees, ensuring they have necessary skills to perform their duties;
• Receiving products, checking weights, cost, quantity and quality.
• Working with the Departmental  Heads, preparing orders and order all products through the procurement system
• Work directly with the Departmental Heads to ensure our items master list is maintained and proper inventory levels established
• Responsible for storage & security for food and liquor stores items.
• Coordinate month end inventories.
• To adhere to all environmental policies and procedures as required.
• Manage inventory variances through the purchasing system.
• Consistently offers professional, engaging and friendly service
• Ensure that the department works closely with the Chef and the Food & Beverage Director to purchase the highest quality product while constantly searching for the lowest price.
• Assist management with obtaining competitive price quotations and confirm purchase availabilities.
• Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoiced, prior to month-end, as detailed in the Policy & Procedure Manual.
• Assist the Accounts Payable Clerk in researching any discrepancies on invoices.
• Ensure that all storage areas are secure, clean and properly organized.
• Coordinate purchases related to capital projects with the corporate Purchasing Department as well as outside contractors.
• Conduct frequent quality control audits to ensure staff is properly trained and following established procedures.
• Ensure Fairmont Hotels & Resorts Core standards are maintained;
• Ensure clean and safe working environment in accordance to the health and safety regulations
• Other duties as assigned

Experience and Skills Include

• Service focused personality is essential
• To have atleast have relevant diploma/degree in Purchasing & Supplies
• Atleast 5 years of experience in Purchasing office
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera & Micros system  required
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Has outstanding guest services skills, professional presentation and sophisticated communication skills.
• Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
• Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
• Will actively seek duties and tasks during slow periods to maximize efficiency.
• Must be able to work independently

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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What Is In It for You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Housekeeping Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
• Will be a role model in the department; known for consistently following Hotel standards.
• Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
• Will ensure you check the timetable daily in cases of duty changes
• Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
• Will follow all FHR standards are followed by the team.

Experience and Skills Include

• Service focused personality is essential
• To have atleast have relevant diploma/degree in housekeeping
• Atleast 5 years of experience in housekeeping
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Has outstanding guest services skills, professional presentation and sophisticated communication skills.
• Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
• Fully aware of all of the room features and how to operate them.
• Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
• Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
• Will actively seek duties and tasks during slow periods to maximize efficiency.
• Must be able to work independently

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

go to method of application »

What Is In It for You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Reports to Cluster Financial Controller, lateral working relationships with the department heads. Responsibilities and essential job functions include but are not limited to the following:

• Assist Cluster Financial Controller in preparing, in conjunction with the General Manager and other department heads, the annual budget, capital budgets and the rolling forecast. Will be assisting in establish the annual budget preparation procedures and guidelines.
• Assist Cluster Financial Controller in providing accurate and complete financial and management reports on a timely and accurate basis to hotel management, corporate office and owners in accordance with the company and ownership reporting requirements and policy. In addition, you will be also responsible for reporting accurately and timely, the actual results as compared to budget/forecast results. To maintain adequate records to reflect the comparison of the actual expenditures for furniture, equipment and operating equipment to the budgeted amounts.
• Ensure that costs are properly matched to revenues and recorded in the proper accounts.
• Month-end information is transmitted to Corporate and Regional offices on a timely and accurate basis. Based on the detailed instructions sent out on verification of totals from the Financials System and the Reporting System.
• Preliminary statements are delivered to Executive Committee and Department heads month-end and final statements as per the reporting calendar.
• Assist Cluster Financial Controller in identifying monthly commentary of results is clear and concise with major issues.
• Assist Cluster Financial Controller of commentaries are submitted timely with action plans to address deficiencies and a look towards the future.
• Accountable for the development, documentation, and maintenance, within hotels, to ensure compliance with internal/standard controls requirements.
• All laws and fiscal regulations of the area location, which affect financial matters of the hotel, will be complied with. This includes seeing that proper permits and licenses are obtained for such things as liquor licenses, sellers permit business licenses, etc.
• The safekeeping of all leases and contracts and any other legal records and documents, which may affect the financial status of the hotel. Such documents are to be listed and keep current on the Critical Date List.
• To ensure that the hotel accounting department is operating efficiently and at optimum staffing levels so that there are succession plans in place for the top three positions.
• To recommend and assist in the design, implementation, and use of methods and procedures that improve the accuracy of working schedules, labor standards; forecast plans to assist operational staff. Monitor on an ongoing basis the accuracy and recommend correct measurements as necessary.
• Assist Cluster Financial Controller in developing, implementing and monitoring credit and collection procedures and guidelines pursuant to “adopted” corporate credit policies.
• Will be a highly motivated team player with strong accounting, communication, and analytical skills. Strong systems background needed.
• Perform other similar or related duties as necessary.
• Succession planning efforts are part of everyday activities. Those colleagues with growth capabilities are identified and put on the specific training programs.
• Assist Cluster Financial Controller in reaching job description updates, etc. are timely and per policy.
• Accounting staff receive proper training per year. Examples would include cross-training, Sales and use Tax, Excel, etc.
• Open lines of communication are maintained to reduce turnover and grievances.
• All company-related recoveries are accurately calculated and booked in accordance with the Chart of Accounts.
• Payment is made to the Company within the contract terms, 30 days.
• Accounts are properly recorded in the chart of accounts and reviewed for material changes quarterly on the commentary report.
• Accounts are reconciled by the 20th day of next month following the close of month-end.
• Tax rates used are current and accurate.
• Proper amounts are collected/accrued by the 20th.
• Taxes are paid on a timely basis.
• Ensuring that all applicable permits and licenses are in place.
• Maintain Hotel Insurance requirements.
• Thorough knowledge of policies and procedures is required.
• Thorough knowledge of understanding and proper application of policies and procedures.
• A high level of integrity (Personal, Control, Accounting and Policy) is maintained.
• Operating / business issues are reviewed and resolved with Cluster Financial Controller.
• Issues surrounding Accounting, Policy or Controls are reviewed with Cluster Financial Controller.
• Maintaining all of the hotel’s accounting records in the manner prescribed by the corporate office to comply with legislative requirements and contractual obligations. Similarly, all reports and financial statements will be prepared on a timely basis in accordance with instructions prescribed by cooperating office.
• Complying with the Company’s Finance and Accounting Policy and Procedures Manual and any memorandums issued by the Corporate Finance and Accounting Department.
• Complying with all of the area’s laws and fiscal regulations which affect the hotel financial matters, including ensuring that proper permits and licenses are obtained for such things as importation, currency transfers, liquor licenses, etc. If compliance with local laws and regulations results in non-compliance with the corporate office’s requirements, the Cluster Financial Controller should be advised so that proper action may be taken.
• Ensuring the safety of all documents may affect the hotel’s financial status, including leases, contracts, and any other legal records and documents. Such documents are to be maintained as prescribed in policy.
• Ensuring that local tax matters, including both income and other taxes, are properly handled.
• Acting as one of the hotel’s signing authorities, and as such, signing all cheques and other payments, purchase requisitions, purchase orders, and accounts payable vouchers.
• Ensuring that all unclaimed wages are redeposited promptly in the bank account or otherwise treated according to local regulations.
• Maintaining a close connection with the hotel’s auditors, both external and internal, to ensure the objective verification of the hotel’s financial affairs.
• Approving, by signing or initialing, all monthly journal entries that are posted to the General or Operating Ledger.
• Perform any additional duties as assigned by Department Manager.

Experience and Skills:

• Senior Leadership experience in accepted accounting practices and principles required.
• Computer literate in Microsoft Window applications and relevant computer applications required
• Bachelor’s degree in a related discipline required
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

         Assist the Director of Finance & Purchasing Manager with any projects that may arise

Purchasing & Receiving Coordinator

• Consistently offer professional, engaging and friendly service
• Assist Purchasing manager & Director of finance to procure and with inventory management platform, Materials Control. 
• Assist in verifying and resolving cost discrepancies including obtaining credit from suppliers 
• Support PO processes and general ensure expense controls are implemented and followed by all team members. 
• Verify accuracy and quality of deliveries to the Hotel with “hands on” analysis of items with drivers
• Direct deliveries to storage destinations and assist with the transportation  of such items when necessary
• Ensure proper storage of deliveries into inventory rooms as designated
• Monitor and replenish stock/counts through agreed upon par levels
• Maintain stock and supply areas with accuracy, detailed signage, proper positioning, cleanliness of spaces, and organization for all locked storerooms
• Champion our curio process of outgoing items, ensuring properly boxed/packed, labeled and recorded
• Own the loading dock and receiving area to ensure cleanliness and organization
• Follow department policies, procedures and service standards
• Maintain accurate records of all requisitions, purchase orders, deliveries and disbursements.  Record and confirm all discrepancies as required. Running stock  & cost reconciliation reports and requesting recounts where necessary 
• Communicate discrepancies clearly on invoices or packing slips to ensure Accounts Payable has accurate information for payment
• Ensure that all goods are appropriately requisitioned and recorded before disbursing
• Ensure accurate and timely month-end close and financial reporting. 
• Maintains proper inventory records on a regular basis.
• Performs continuous checks on inventory of stock, and maintains the required levels of stock at all times.
• Any other duties as may be required

Your experience and skills include:

• Minimum of 3 year experience in a similar role
• Basic Accounting CPA 2 added advantage
• Formal training in purchasing at least diploma level
• Food handling is an asset
• Able to demonstrate that he/she is able to work well in a fast-paced, high-pressure environment. Balancing multiple projects and adhering to deadlines is essential
• Candidate must be highly organized, pay close attention to detail and have excellent verbal and written communication skills
• A driven individual with willingness to both learn and teach others is highly preferred
• Knowledge of Microsoft Word and Exel is required and experience in working with MC system added advantage

Your team and working environment:

• Fast-paced, upscale, luxury hotel with outsourced security
• Hospitality employees worldwide making this a great place to develop lifelong connections  

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

go to method of application »

What Is In It for You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2

What You Will Be Doing

• Cleaning of all guest areas within the rooms to include and not limited to dusting, vacuuming, bathroom cleaning, washing windows and mirrors, surfaces stain removal, carpet shampoo and removal of garbage.
• Provide turn down service.
• Lighting of guest room fires as per procedure or upon guest request
• Attend to guest requests promptly and accurately.
• Ensure the AC, TV, Telephone; Drier and any other room appliance are functioning well.
• Maintain all work equipment clean i.e. Housekeeping caddies, vacuum cleaners, cleaning cloths, W.C. brushes e.t.c.
• Report defective machinery immediately to Supervisor for follow up.
• Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
• Understand all room categories and lay out
• Attend pre-shift briefings and post shift de-brief
• Liaise with the supervisor to ensure that the reception is fully aware of room status
• Ensure proper care of room keys and sign out or in whenever you take any key
• Return a duly filled task sheet to the supervisor

Experience And Skills Include

• Atleast Certificate  from a recognized institution in housekeeping
• Warm and caring personality; previous housekeeping experience an asset
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

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Stewarding Attendant

Responsible to keep the Heart of house clean and sanitized, wash pots, pans and dishes and to have all back areas at all times neatly arranged.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To report for the duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all colleagues
• To maintain a clean and safe working environment
• Check and ensure that the dishwashing machine is clean and ready for use at the beginning and the end of all shifts
• Ensure all breakages and chipped items are removed from circulation
• Check all paper towels and hand soap dispensers to ensure they are full
• Check with all cooks and waiters to ensure the set-ups are complete
• Make sure all garbage bins are emptied
• Ensure all operating equipment is clean and ready for the chefs
• Keep updated with all items on the communication board
• Follow schedule for water changes
• Attend monthly communication meetings
• Make sure floors are dry and clean at all times. If not use wet floor sign
• Ensure you sign in and out before and after shift
• All dish areas are clean and organized throughout shift
• Ensure all chemical sanitizing stations are stocked with spray bottles

Your experience and skills include:

• Organized and a great team player
• Passionate about maintaining a clean and safe working environment
• Understanding of food safety and hygiene
• Observation by management of colleague demonstrating behavior
• General cleanliness of his/her station
• State of equipment, china-,flat-,glassware
• Evaluation received from guest comment cards referring to cleanliness and state of equipment

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Maintenance Supervisor

To Ensure overall day to day operations and maintenance of Hotel plant and equipment in accordance with the set guidelines as per the Equipment manual and the standard Operating Procedures.

What Is In It for You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Measuring and managing maintenance and repair performances to ensure targets are met
• Ensuring that workforce is trained and available to troubleshoot and repair equipment
• Ensuring labor utilization is optimal
• Ensuring technical documentation is updated in a relevant manner
• Enforcing stockroom procedures
• Promoting and enhancing a positive working environment through teamwork and high level of employee involvement
• Ensuring ongoing feedback and coaching of the team to optimize performance levels
• Ensuring adherence to the site and corporate Safety, Quality and maintenance SOPs and policies
• Communicating to other Shift Supervisors, Team Members and Site Management on key performance issues
• Ensuring supervisory teams foster a safe working environment throughout all aspects of the maintenance function
• Effectively managing all relevant administrative processes in a timely and accurate manner
• Supporting execution of capital projects and the launch of new products
• Pursuing improvement opportunities
• Performing and coaching problem-solving methodology
• Planning work for skilled trades

Experience and Skills Include

• Bachelor’s degree or equivalent experience required. Preferably in engineering, business, operations management, or similar field.
• preferred; 2+ years of supervisory experience
• Experience maintaining equipment.
• Proficient in Microsoft Suite applications.
• Ability to give and receive constructive feedback.
• Ability to lead a team-based approach to decision-making.
• Shown ability to excel in a results-oriented, challenging environment.
• Strong leadership skills with the ability to get results through mentoring others.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.