Jobs at Fairmont Hotels & Resorts

Job Description

We are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef – Pastry who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

This position is responsible for assisting in supervising the overall pastry operations, ensuring maximum guest satisfaction through planning, organizing, directing and  controlling the operation and  administration. Ensuring all standards as set by the hotel and  regulated by local authorities, as well as all hygiene, cost control systems are followed and  maintained. At the same time to work closely with Food and Beverage and other operational departments.

Key Areas of Responsibility

Pastry Kitchen Operations

• Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily Pastry operation, quality control and food hygiene.
• Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
• Ensure that pastry stock levels within the department are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
• Collaborate with the Culinary team and Head of Pastry and respective and teams, to create a yearly marketing plan for the outlet.
• Check the taste, temperature and visual appeal of pastry items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
• Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
• Practice strict control of food portioning and  wastage, ensuring gross food profitability

Guest and Service Delivery

• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest priorities and  reports to seniors for further resolve
• Provides guidance to junior kitchen staff members, including within pastry and bakery sections

Leading others

• Work closely with leaders to understand all financial budgets and goals and deliverables
• Manage and provide leadership to all subordinate such as Chef De Partie -Pastry, Commis-Pastry as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
• Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
• Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
• Set example to others on personal hygiene and cleanliness on and off duty.
• Perform other reasonable duties as assigned

Qualifications

• College Diploma or Degree  in Culinary Arts - Pastry preferred
• Experience in Luxury hotel offering leadership in Pastry
• Minimum of four (4)years relevant experience in similar position, preferably in similar operations style and luxury property
• Strong working knowledge with computer, MS office, Opera, MC
• Good reading, writing and oral proficiency in English language
• Passionate, energetic and self-motivated individual who can deliver exceptional performance.
• Excellent culinary and organizational skills.
• A team player with communication and interpersonal skills.
• Ensure consistency and people training, including development and continuous assessment
• Apply with up to date CV and Portfolio of own creative executions showcasing skills and techniques.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a remote luxury property

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Job Description

We are looking to grow our team and engage a highly motivated and passionate Pastry Chef  who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

• Work closely with the Executive Chef to curate, plan and supervise all stages of the food at all banquet events in a cost-effective, safe manner to meet as well as exceed customer expectations and attract future business.
• Lead a small brigade of pastry chefs, who you will coach, mentor train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline, as appropriate.
• Work closely with banquets team to prepare destination offerings for pastry weddings and themed events 
• Assist in creation and planning of menus and implement changes to continue to attract business
• Supervise the daily production of food for all the catered events; control food and labour costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
• Display leadership, training and mentorship to the pastry team
• Provide training and development for culinary team members
• Preparing quality pastry items such as: breakfast breads and pastries, desserts, sorbets, creams, ganache, amenities, displays, and centerpieces, as well as creating memorable guest requests

Qualifications

• University degree preferable in Hospitality or Culinary management
• Minimum 4 years of relevant experience in a luxurious property
• Preferably previous experience in a similar role
• Strong experience in Pastry & Bakery
• Creative mind
• Creative and passionate about food and customer service
• Able to work in a high-pressure environment
• Excellent interpersonal and communication skills; a team
• Hands-on management style with ability to prioritize and lead through example
• Excellent organizational and communication skills

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Hygiene Supervisor who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

Reporting to the Executive Chef, the Hygiene Supervisor will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels

• To ensure the effectiveness of the HACCP food safety system and practices by consolidating food safety data, customer complaints, etc. and communicate the same to management and concerned HOD’s
• In accordance with business needs, food division support and permanent control, the Hygiene Supervisor will lead and implement a bi-monthly self-audit in accordance with the HACCP standards for best practice implementation
• The Hygiene Supervisor will be responsible for the hygiene implementation best practice and corrective action.
• Ensuring the best practice through team training and permanent fundamental awareness through spot check and team support and guidance.
• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of record documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standard Plans and schedules work of his section and personnel taking into consideration such things as workloads and events orders.
• Responsible for both hotel and catering division.
• Coordinate with various department heads and provide necessary support on hygiene related issues across the organization
• Assist in the implementation of corrective actions, and ensure verification and closure of all findings related to inspections, audits and microbiological sampling results
• Conduct training for food handlers in conjunction with departmental heads / process owners and improve overall competence of food handlers

Qualifications

• Diploma/Bachelors of Food Science or related studies
• 2 years’ work experience in a similar capacity in the Hospitality Industry-Food production manufacture
• HACCP & Food Safety certifications
• Responsible self-starter, capable of handling multi-faceted projects
• Proactive problem solver
• Able to communicate effectively with all levels of team members
• Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards
• Innovator

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a remote luxury property

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Job Description

• First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Handle all Guest requests promptly and efficiently
• Follow Front Office policies, procedures, and service standards
• Welcome, check-in, and check-out guests
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
• Assist guests regarding hotel facilities in an informative and helpful manner
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the guest services Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Have full knowledge of the hotel’s emergency procedures
• Maintain a safe working environment
• Assist Front Office with administrative duties as required
• Participate in meetings
• Other duties as assigned

Qualifications

Your experience and skills include:

• Fluency in English (additional languages are an asset)
• Ability to multitask in a dynamic environment while maintaining composure
• Excellent written and verbal communication skills with a knack for building rapport with guests
• Strong organisational and leadership abilities
• Proficiency in Microsoft Windows programs
• Previous work experience in hospitality or customer service
• Ability to create unforgettable impressions by surpassing guest expectations
• Proficiency in cash handling
• Capacity to address guest requests and resolve issues sensitively and professionally
• Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
• Team player mentality with a willingness to continuously develop and learn
• Precision in work and keen attention to detail