Jobs at Frank Management Consult Ltd

Roles & Responsilities:

• Lead the communications community in Africa to ensure that pertinent information is relayed to appropriate employee groups
• Develop and deliver the annual internal communications and employee engagement plan
• Ensure that all employee communication is standardized, appropriately translated and contributes to enhancing the company image
• Modernize, standardize and/or update communication channels and strategies including press releases, noticeboards, newsletters, presentation templates, letterheads, the intranet, LinkedIn and all social media platforms to enhance the employer brand and employee experience
• Develop and maintain productive and collaborative partnerships with communication agencies in order to create high quality, high impact, engaging, business building and employee engagement communication
• Develop and maintain relationships with key stakeholders to keep tabs of company-wide developments and strengthen the company’s reputation
• Coordinate and support employee engagement events in the region, collate and building visibility around the same
• Train the HR and communications community on minimum acceptable communications standards
• Develop contact point plans based on when and where target employees will be most impacted
• Support employer branding, responsible business, public relations and M&A initiatives
• Act as the central point for key HR Admin processes for the Region (including shared drive disciplines, standard forms & standard processes)
• Develop the communications approach, materials and campaigns to support companywide employee engagement and wellbeing initiatives, processes and projects for Africa to ensure a consistent look & feel
• Coordinate Employee Experience and HR Customer Satisfaction Surveys, rollout results and follow up on action plans
• Create relevant and memorable employee engagement experiences in a way that contributes to Responsible Business
• Perform temperature checks, identify and monitor employee engagement issues, which influence perceptions
• Mobilise internal and external networks to manage and mitigate ‘issues’

Minimum Qualifications:

• Degree in communications, journalism, social and behavioural sciences, 
• 7+ Years experience in PR and coporate communications with at least 3 years at a senior management role.
• Fluent spoken and written English, Amharic and/or French
• Project Management qualifications are desirable
• Skilled in IT, e-communications and online publishing tools
• Strong Public Relations agency, Corporate Affairs Desk or Internal Communications experience
• Internal communications leadership in large companies or experience as a specialist in regional internal communications positions.
• Strong ability to network, influence, negotiate and inspire others
• Does what it takes to realize agreed objectives in an efficient way
• Articulates clear inspiring vision, builds trust and motivates cross-functional teams
• Experience of managing community projects
• Crisis management and change management experience desirable

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Roles & Responsibilities:

• Achieve quarterly revenue targets in line with the set-up guidelines to ensure profitability
• Build a deep understanding of your region’s key metrics,performance, challenges, and areas for growth
• Build a healthy sales pipeline across our various customer verticals in line with the sales target across the all our solutions portfolio to ensure and manage closing of deals
• Provide revenue forecasts in line with the business pipeline and targets set to ensure revenue realization
• Identify clients’ needs and review their requirements in order to sell tailored solutions to increase hit rate
• Manage existing accounts and expand client base by setting up meetings and calling decision makers to increase loyalty and generate repeat business
• Implement relevant strategiesto drive sales growth and market share
• Deliver client proposals with highest professionalism and tact to avoid losses and or overcharge to the client.
• Operate within the business culture of sales and maintain high confidentiality on client information and business information
• Construct and present presentations/proposals to clients based on their technology objectives to ensure quick decision making
• Demonstrate a deep knowledge understanding of the B2B corporate solutions, market demand and competitive environment to ensure differentiation and superiority of brand
• Generate timely reports as required by Management to show progress, growth, market data and overall performance.
• Populate the CRM system with BO’srelated to the target for achievement reporting
• Generate a closed deal report monthly to show achievement rate from the existing BO’s in the CRM system

Minimum Qualifications:

• Bachelors degree in business related field or any other relavant field
• 3+ years of experience in ICT Systems and software tech sales and/or sales development
• Proven successful B2B sales and account management experience
• Key account planning skills and focus on strategic relationships development
• Commercial listening and questioning skills, ability to win the seat at the right customer table
• Skilled in one-to-many negotiations, able to create demand for solutions by leveraging empathy and trust-based relationships
• Interpersonal skills including leading cross-functional teams without formal authority
• Financial acumen and commercial savviness

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Roles & Responsibilities:

• Provide technical support for wifi systems, digital signage systems, CCTV, IPTV, and nurse call systems
• Troubleshoot and resolve technical issues
• Respond to customer inquiries and requests for assistance
• Monitor and maintain system performance
• Identify and recommend system improvements
• Provide training to customers on the use of these systems
• Document technical issues and resolutions

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field
• 3+ years of experience in technical support, specifically in wifi systems, digital signage,systems, CCTV, IPTV, and nurse call systems
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Experience with troubleshooting and resolving technical issues
• Strong customer service skills

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Job Summary

To Manage inventory and supplies by directing receiving, warehousing, and distribution operations. The candidate will oversee the efficient receipt, storage, value-adding servicing, and dispatch of a wide variety of products.

Roles & Responsibilities:

• To achieve high levels of customer satisfaction through excellence in receiving, identifying, and distribution of inventory 
• Responsible for overall inventory management in the warehouses
• Strategically manage warehouse in compliance with company’s policies and vision
• Setup layout and ensure efficient space utilization to the required standards
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling, and shipping legislation requirements
• Maintain standards of health and safety, hygiene, & security while complying with OSHA duties and regulations
• Manage stock control and reconcile with data storage system
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided
• Initiate stock inventory replenishment by making a purchase request to procurement & logistics team avoiding stock-outs and overstocking (stock that will last more than 1 year)
• Weekly sharing of VOR update to relevant stakeholders
• Any other duties that may arise in cases of operation alignment requirements

Minimum Qualifications:

• Degree in supply chain management or related field
• Proven work experience as a Warehouse Supervisor in the Automotive industry
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Hands on experience with warehouse management software and databases
• Leadership skills and ability manage staff
• Strong decision making and problem-solving skills
• Excellent communication skills with customer focus

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Job Summary

Plans and coordinates service activity to meet customer requirements and to maximise utilisation and profitability of the service department.

Roles& Responsibilities:

• Administer the warranty policy in the best interests of the customer, dealership and manufacturer
• Analyze current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
• Assist the Dealer Principal to formulate service strategy and policy
• Create and initiates service marketing plans, initiates and implements advertising and promotional activities
• Develop the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
• Ensure all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
• Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation
• Ensure the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards
• Ensure the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
• Establish and monitor the team’s training requirements to ensure the required level of skill and expertise is achieved  
• Facilitate jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
• Formulate and implements action plans to increase service sales
• Implement performance management and develops the team to improve performance
• Maintain profitability through periodic review and assessment of pricing policy, labor rates and fleet discounts
• Maintain workshop and body shop productivity records to monitor the effective use of labor
• Manage day to day operations of the Service department
• Manage system to record all lost sales, reviews regularly and takes appropriate action
• Maximize sales of parts and labor to franchise and non-franchise customers
• Maximize service opportunities to meet sales and profit targets
• Motivate the team to achieve sales and profitability targets
• Represent the Dealership and builds strong relationships with manufacturers, suppliers and statutory representatives
• Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training
• Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers

Minimum Qualifications:

• Degree in Engineering. Postgraduate degree would be an added advantage
• Effective team builder - Proven ability in team leadership. Able to demonstrate success in developing & leading team. Cross functional Team management
• Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
• Role model who accelerates Inchcape’s behavioural performance drivers
• Role model who accelerates Inchcape’s behavioural performance drivers
• Strong influencing skills
• Strong value and behavioural ethos. Strong Integrity and wins the trust and confidence of others
• Team focused leader