Jobs at Halisi Family Hospital

Role Summary

• The role holder supports the Operations Manager in managing HR services delivery effectively and ensuring administrative functions run smoothly.

Key Duties and Responsibilities

• Administrative support: Perform, coordinate, and oversee a wide range of administrative tasks centered on helping manage the Operations Manager’s workload, improving efficiency and executing business plans.
• Recruitment and selection: Develop and manage job adverts, assist in shortlisting candidates, schedule, and participate in interviews and manage the hiring process.
• Employee onboarding: Assist new employees with contracting, coordinate the orientation program with the hiring unit, and ensure smooth integration into the company.
• Employee relations: Address inquiries regarding HR policies and procedures, handle staff concerns, coordinate staff engagement programs and record staff feedback for continuous improvement.
• Leave management: Track staff attendance, process leave applications, maintain leave records, and update staff on leave balances.
• Performance management: Assist staff with performance evaluation processes, provide feedback and maintain performance records.
• Training and development: Coordinate and schedule staff learning and development programs and maintain training records.
• Policy development and implementation: Assist in the development and implementation of HR policies and procedures, ensuring compliance with legal requirements and best practices.
• Payroll and benefits administration: Assist with payroll processing, maintaining related employee records, and managing employee benefits programs.
• Records management: Maintain accurate and complete HR and employee records, open and update various business files while ensuring safety and confidentiality of such records.
• Establish and maintain a record of all required facility licenses and insurance policies and coordinate timely renewal process.
• Perform general administrative tasks such as managing office supplies, coordinating travel arrangements, and organizing company events.
• Prepare and timely submit dynamic reports to the Supervisor.
• Perform any other duties as may be assigned by the Supervisor from time to time.

Competencies Required

• Knowledge of best and current HR practices, approaches, policies, and procedures.
• Knowledge of the Kenyan Labor Laws.
• Highly ethical, has integrity and observes confidentiality.
• Exceptional communication skills - listening, oral and written.
• A team player with strong interpersonal skills.
• Strong leadership skills.
• Attention to detail.
• Highly organized with good time management skills.
• Adaptable and flexible with ability to work with minimal supervision.
• Strong negotiation and persuasion skills.
• Strong problem solving and conflict resolution skills.
• Business awareness and a good knowledge of current industry trends.

Requirements

• Degree in Human Resource Management or Business Administration from a recognized institution.
• A Certified Human Resource Professional (CHRP) qualification will be an added advantage.
• At least three (3) years’ HR experience; experience within the health sector is preferred.
• A member of Institute of Human Resources Management (IHRM) with a valid practicing license.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.

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Role Summary

• Ensure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience.

Duties and Responsibilities

• Provide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adopted by the hospital.
• Manage in-patient care through timely ward rounds and patient reviews in consultation with the medical and nursing teams and specialists.
• Perform clinical procedures as per training and skill.
• Facilitate patient admissions, discharges, referrals, and necessary consents.
• Document all aspects of patient care and maintain accurate and complete medical records.
• Daily updates of the patients progress to the patient and the registered next of kin.
• Preparation of and review of medical reports and provision of patient progress to insurance companies.
• Ensure that all patient data and information is handled with confidentiality.
• Ensure excellent customer experience through high-quality care, effective communication, positively receiving feedback, effectively resolving complaints, escalation of unresolved complaints/concerns as necessary and demonstrating improvement.
• Assist in the formulation, implementation and review of relevant policies, and procedures including clinical guidelines and protocols.
• Participate in health talks, outreach, wellness, and other business development activities as required.
• Participate in continuous quality and patient safety improvement initiatives and programs including clinical audits, incident reporting, and morbidity and mortality meetings.
• Champion and conduct Continuing Medical Education (CMEs) sessions.
• Participate in daily/weekly/monthly staff or department meetings.
• Assist in the orientation of new clinicians, medical officers and specialists working hand in hand with the immediate supervisor.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Competencies Required

• Excellent clinical acumen.
• Excellent customer service skills, empathetic.
• Effective communication skills - listening, oral and written.
• Attention to detail.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Problem solving, conflict resolution and crisis management skills.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

Requirements

• Bachelors’ Degree in Medicine and Surgery (MBChB) from a recognized institution.
• At least three (3) years of post-internship medical practice experience in both outpatient and inpatient settings at a busy hospital, with at least one (1) year experience in inpatient practice.
• Private practice experience is an added advantage
• Registered by the Kenya Medical Practitioners and Dentists Board and possession of a valid practicing license.
• Valid certification in BLS and ACLS.
• Certification in ATLS, PALS, ETAT+ and EmONC will be an added advantage.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint). 

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Role Summary

• The role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital.

Key Duties and Responsibilities

• Welcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in all departments.
• Accurately register patients into the hospital systems ensuring proper documentation and data quality.
• Create, store, and retrieve patient files (including electronic files) while maintaining confidentiality.
• Coordinate with all departments for proper billing and health records of patients.
• Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
• Ensure accurate claim submissions by screening patient’s eligibility and scope of medical cover and adhering to insurances/corporates contractual requirements on pre-authorizations, admissions, discharges, etc.
• Reconcile daily revenue collections ensuring accuracy and completeness.
• Follow up with patients and insurances/corporates when payment lapses occur.
• Receive and direct or respond to telephone calls in a professional manner.
• Appropriately handle received deliveries and correspondence i.e. incoming emails and post.
• Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
• Book patient appointments - coordinate with the relevant specialist ensuring patients attend the right clinic, at the right time and the specialist is available to serve them.
• Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
• Perform any other duties as may be assigned by the Supervisor from time to time.

Competencies Required

• Excellent customer service skills, empathetic to patients of all ages.
• Effective communication skills - listening, oral and written.
• Highly ethical, has integrity and observes confidentiality.
• Attention to detail.
• Confident, persistent, and assertive.
• Ability to multi-task, cope under pressure and work with minimum supervision.
• Highly organized with good time management skills.
• Analytical, problem solving, and conflict resolution skills.
• A team player with good people management skills.

Qualifications and Experience

• Degree in Business Administration or Communication from a recognized institution; or
• Degree in Health Records and Information Management and registered by the Association of Medical Records Officers (Kenya).
• Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
• At least three (3) years’ experience in a similar position, preferably in a busy urban hospital setting.
• Good working knowledge of MS Office Suite (Excel, Word, PowerPoint, and Outlook) and Internet.