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PACIS Insurance Company Limited was incorporated in Kenya in October 2004 and licensed to do business in August 2005
It is an initiative of the Catholic Church with a vision to be the icon of reliability and trustworthiness.
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PURPOSE OF THE JOB
Job holder is responsible for ensuring that claims are accurately assessed and/or adjusted, processed and paid in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service at all times.
MAIN DUTIES AND RESPONSIBILITIES
Claims Management
- Requesting for claims information, verifying, and updating on specific claim file Assigning to service provider’s i.e., motor assessors, investigators, adjustors for claims as company guidelines.
- Reviewing and updating claims estimates based on information received within set timelines
- Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement
- Initiating subrogation recoveries from third parties.
- Pursuance of recoveries i.e., excess of loss & facultative: Maintain an active register to fully recover what is due to the company
- Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
Customer Service Role
- Attending to clients queries and resolving them or escalating higher level if beyond position limits
- Preparation of claims requisition vouchers and following up to ensure that payments are made to clients.
- Timely dispatch of claims correspondences to the respective recipients
- Any other duty assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Academic Qualifications
- A Bachelor’s degree in Business related course
Professional Qualifications
Skills and Attributes
- Analytical Skill and keen in details
- Interpersonal and Communication skills
- Good knowledge of insurance principles
- Highest level of personal and professional integrity
- Ability to work well under pressure in a fast-paced work environment
Experience
- Three (3) years relevant working experience in a similar role
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PURPOSE OF THE JOB
Job holder is responsible for ensuring that claims are accurately assessed and/or adjusted, processed and paid in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service at all times.
MAIN DUTIES AND RESPONSIBILITIES
Claims Management
- Requesting for claims information, verifying, and updating on specific claim file Assigning to service provider’s i.e., motor assessors, investigators, adjustors for claims as company guidelines.
- Reviewing and updating claims estimates based on information received within set timelines
- Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement
- Initiating subrogation recoveries from third parties.
- Pursuance of recoveries i.e., excess of loss & facultative: Maintain an active register to fully recover what is due to the company
- Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
Customer Service Role
- Attending to clients queries and resolving them or escalating higher level if beyond position limits
- Preparation of claims requisition vouchers and following up to ensure that payments are made to clients.
- Timely dispatch of claims correspondences to the respective recipients
- Any other duty assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Academic Qualifications
- A Bachelor’s degree in Business related course
Professional Qualifications
Skills and Attributes
- Analytical Skill and keen in details
- Interpersonal and Communication skills
- Good knowledge of insurance principles
- Highest level of personal and professional integrity
- Ability to work well under pressure in a fast-paced work environment
Experience
- Three (3) years relevant working experience in a similar role
go to method of application »
PURPOSE OF THE JOB
The jobholder is responsible for growth of the Medical business book by bringing in new business and sustaining existing business in line with the company’s strategic plans.
MAIN DUTIES AND RESPONSIBILITIES
- Establish partnership with various intermediaries and recruit new brokers/agents/clients and other source business channels
- Develop a schedule and carry out client visits and provide a weekly plan and sales report
- Ensure to meet the sales targets by sourcing for new business through intermediaries and other business partners.
- Assist with follow up of renewals from the brokers, agencies, banks to improve business retention, and reduce loss ratio
- Ensure that intermediaries who have credit facilities terms are adhered with and credit policy of the company is followed and assist in debt collection.
- Develop new leads from existing business
- Collect Market intelligence from the competition and feedback such information to management
- Keep and update quotation details by logging the same to the system to facilitate ease of retrieval and to enable the company to use the same details for further prospecting.
- Maintain and update data bank of business partners and intermediaries
- Prepare report on success rate on quotation and reasons for unsuccessful quotes.
- Facilitate business quotation by liaising with underwriting department and ensure to submit the quotation to the requesting brokers and agents in good time to allow for feedback on our competitiveness.
- Read through tender documents requirements and prepare and submit the same as per tender instructions.
- Train intermediaries on the company’s affinity products
- Liaise with Finance department to facilitate timely payment of commission to the intermediaries as per company policy and set timelines
- Produce marketing reports within stipulated timelines.
- Any other duty as may be assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Academic Qualifications
- Bachelor’s degree in Commerce/Business Administration
Professional Qualifications
Experience
- Two (2) years’ experience in insurance or other financial services organization.
- Knowledge of a broad range of insurance products.
Skills and Attributes
- Good networking and interpersonal skills.
- Excellent negotiation & persuasion skills.
- Excellent oral and written communication skills.
- Results oriented.
- Tenacious.
- Able to work with minimum supervision.
- Knowledgeable about the market.
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PURPOSE OF THE JOB
The job holder is responsible to lead, direct and manage the day-to-day Human Resources and Administrative activities, provide oversight and guidance to the development and monitoring of processes related to recruitment and retention, compliance, compensation, benefits, training and development as well as oversee administrative functions including coordinating the procurement and logistics processes in a cost effective manner in line with company mission, vision, values and strategic plans.
MAIN DUTIES AND RESPONSIBILITIES
Human Resources Role
- Develop Human Resource strategies, plans and initiatives aligned to the company’s business strategy.
- Provide leadership in the management of the human resources cycle i.e. manpower planning and establishment; employee resourcing; performance management; training and development; employee relations; compensation, reward, and benefits management.
- Provide advisory and support services to line managers to enable them to manage their teams effectively and administer staff policies and procedures.
- Advise on employee relations and communicate policies and strategies to maximize staff involvement and commitment while minimizing conflict.
- Advise on appropriate staffing levels and participate in budget preparation.
- Monitor departmental budget expenditure and provide guidance to the Section on financial discrepancies
- Advise on appropriate organizational structure changes, business processes and change management to maximize corporate effectiveness.
- Compliance with all labor laws and statutory requirements.
- Facilitate the operations of a vibrant occupational health and safety committee for optimal safety within workplace.
- Formulate HR policies and identify areas for policy improvements and expectations.
- Ensure established performance management systems programs and support managers on handling poor performance, voluntary and involuntary separations.
- Oversee and coordinate the performance evaluation process.
- Ensure development of career progression paths and succession planning.
- Ensure coaching and mentoring of HR issues to employees.
- Manage the disciplinary processes in concert with relevant manager and in accordance with the set guidelines.
- Manage Human Resources Information System to ensure accurate and timely availability of information and management reports
Administrative Role
- Develop, review, and implement strong administrative, purchasing, and clerical systems.
- Design, review and oversee the implementation of procurement policies and procedures
- Establish a clear inventory management system and maintain optimal inventory levels.
- Review and develop contracting strategies through analysis of the value chain and identifying new opportunities for procurement efficiencies.
- Overseeing the management of service contracts and service level agreements for outsourced services
- Deliver efficient and effective front office and administrative services to both internal and external customers.
- Maintain an approved list of vendor database.
- Formulate and implement Records Management policies and Ensure records management is provided in compliance with the Legal provisions and Company quality standards
- Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
- Any other duty as may be assigned from time to time.
GENERIC DUTIES
- Approve bid/tender/purchasing proposals and specifications.
- Prepare requests for proposals and expressions of interests.
- Develop and maintain a robust suppliers (pre)qualification system.
- Participate in management meetings
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Academic Qualifications
- Bachelor's degree in Human Resources, Social Sciences, Business, or Organization Development.
Professional Qualifications
- Higher Diploma in Human Resources Management.
- CHRP(K)
- Professional membership of IHRM.
Experience
- Seven (7) years’ work experience of which 3 are in leading a busy human resources function.
- Experience in managing administration and procurement functions.
Skills and Attributes
- Leadership skills.
- Strong understanding of confidentiality as it relates to Human Resource.
- Internal consulting skills and advisory skills.
- Planning and logistics skills.
- Decision making and problem solving.
- Coaching and mentoring.
- Oral and written communication, presentation, and interpersonal skills.
- Numerate and business savvy.
Method of Application
Applications with a detailed CV, indicating the preferred location and telephone contacts with names and addresses of three referees should be emailed to hr@paciskenya.com not later than 15th January 2021.
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